FedEx OnSite has received mixed reviews from customers, highlighting both positive and negative experiences. Some customers appreciated the store's spacious layout and the availability of services like Print N' Go, which allows for easy email submissions for printing. One reviewer noted the helpfulness of an employee who resolved an issue with print clarity, resulting in a satisfactory outcome. However, there have also been reports of less favorable experiences. One customer felt frustrated by the lack of assistance from staff, leading to a sense of disappointment after seeking help. They initially planned to leave a low rating but changed their mind after the manager reached out to address their concerns. Another customer faced challenges with custom printing, having to navigate unexpected requirements and charges, which contrasted with their previous experiences at other FedEx locations. Overall, while FedEx OnSite offers valuable services and has staff members who genuinely care about customer satisfaction, some customers have encountered difficulties that may affect their experience. The store's management appears committed to improving service quality, as evidenced by their responsiveness to feedback.
Ivan was super helpful receiving the large package. Process was quick and easy !
January 2024
We often came to FedEx shipping office for sending packages making copies buying items for we need to shipping or tapes or other items. We came enlarge a picture of mom they did a good job on it. The price was good to enlarge the photo and service was good Wesley who help us was great we thank him.
July 2023
Really helpful and quick service!! Will be back for further printing needs for sure!!
