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March 2024 by Anthony L.
I get my prescription here. I have everything ready and I'm usually in and out within 5-10 minutes. Solid service as I see them help elderly patients and non English speaking patients patiently. The actual store is decent. Not a fan of of the line goes into an isle though
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February 2024 by Angel N.
Worse freaking Walgreens ever. I tried to give it another chance, but this place completely sucks and has the worst service ever. I would leave zero stars if I could.
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January 2024 by Sharon H.
My go to location for prescriptions. I first came to Walgreens to get my second Covid vaccine over a year ago and made reservations online since they have free parking and the location is close to home. My appointment was on time and I didn't have to wait long to get checked in. The pharmacists there are very nice from the times I've visited. I appreciate them sending me SMS reminders when I have a prescription ready for pick up or if there's going to be a delay. Picking up my medication is quick and easy. As a returning customer, they saved my primary card on file to quickly pay for medication I need. I also used to come to this Walgreens to pick up DVD rentals from RedBox when that was still a thing.
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January 2024 by Sergio Z.
I have been coming to this Walgreens location in Monterey Park for many years. I came buy medicine,photos,sweets and much more. One thing I like is the deals they have pretty good. I always shop different Walgreens in different area.
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October 2023 by V L.
Pharmacy was supposed to reopen at 2pm it's 208 and still waiting....Its gets better, I came for a COVID vaccine and they told me they were all cancelled for today. I told the counter person I made the appointment a week ago and received no notification. She said she called this morning and "spoke to someone". I pointed out I received no call and it was my cell phone so she could not have spoken to anyone but me. Caught in a lie she had no response. Avoid this place, if they are that disorganized I wouldn't trust them to give me a cough drop less a vaccine.
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July 2023 by Jamie S.
Today Saturday at approximately 5 pm I pressed the button for assistance in the first-aid section. I heard the voice in the loud speaker request customer assistance was needed. After the 3rd announcement I notice a young woman pass by at a distance a couple of times. She finally started walking towards us without a care in the world and instead of greeting us she asked what I needed. Rude and appears she doesn't like working there. Poor customer service skills.
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June 2023 by Leticia L.
I just had to do another review on this place. EVERY TIME I NEED HELP THE MANAGER DUC... goes over and beyond to help me find what I need and never complains how busy they are. Its been a while since i went there and they still have great customer service from MANAGER to register .. Thank you Walgreens happy customer
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June 2023 by Joyce L.
Per CDC, COVID-19 vaccination is recommended for everyone ages 6 months and older in the United States for the prevention of COVID-19. Why even schedule when you don't even have it for infants and 4 year old. The pharmacist says they don't offer it for children 3 years old. What conflicting information
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June 2023 by Jonathan R.
Very poor and rude customer service. The shift lead on duty was not helpful or even seemed like she wanted to be there. The store manager needs to address this kind of behavior immediately. The cashier wasn't very helpful either. I didn't get there names but hope this gets addressed
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June 2023 by Erika D.
This location needs to train their supervisors on better customer service. I had a return and Monica assisted me and was very rude and poor energy would not even make eye contact with me. If that's the type of supervisor that is left to run a business I'm sure this location is struggling with sales.
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November 2022 by Lily p.
This is the second time I ordered Christmas cards, photo etc from this Walgreen. I placed my order during the day. The order was supposed to be for same day pick up. When I ordered the cards online, it said they would be ready at 4:50 pm. I went to yoga and came back to pick up my order at the store at 8:10pm, but my cards are still not ready. They told me that they were busy to prepare my order that I had to wait 20 more minutes of my time to have my order. As I wait here, I can say that this is the last time I order something from this place. I do not want to know and I don't care if you guys don't have time to make my order. The right customer service will just apologize and period. Customer are not supposed to try to understand what goes wrong In the store. If you can not meet the need, you guys have to get more employees so there is not just one person doing everything in the store. Also, you have to teach the employees to be better customer service. If you guys don't meet the need, then take away the same day pick up option. Don't tell me it is going to be ready at one time if it will not be ready on time. After 20 minutes passed, I had to wait until Edendida, her name, finished with the line of people that came to the store after i arrived.
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October 2022 by Cody S.
My photo experience here was unprofessional to say the least. The employees were not unpleasant, but they lacked professionalism (i.e. communicating what they're doing and what is being done). I'd been waiting a long time for same-day delivery posters to be printed at 6:30PM (which were supposed to be ready by 2:30PM) only to find they were not ready. Which is fine, I can a wait a little.An employee appeared to be working on the order after I inquired about it. I find out after 10 minutes of standing there only to find that nobody is actually working on my order-- nobody updated me on the status of my order or told me how long to wait or asked if I'd been helped, etc.Order is finally printed and I am visibly irked at this point, but I have to wait for them to cut it to size. I am unsure if they are aware I'm still waiting, so I inquire again about my order. The employee gives me a sassy "I know" response. I finally pay and try to put the the 11x14 prints into the frames I have waiting in my car. They do not fit. My 11x14 prints are not cut to size properly and do NOT fit the 11x14 frames I have. I waited 30+ minutes to have my order screwed up. Second terrible experience with Walgreens photo. Never again.
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February 2022 by Edward R.
Ivan and eddie employees at this location had horrible costumer service, they both where heartless when they saw me struggling with 3 big reusable bags and when one torn on me I couldn't juggle carrying them after one of them torn on bud lol they me I asked if they sold any big reusable big bags they said they had none so asked if I could leave the torn one behind as I go next door to purchase one they said no which I understand they're not responsible but when I said if I could just leave it and if they would just not
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October 2021 by Stephanie C.
This goes solely for photo services. Cleanliness and item selection is fine. These employees never have my documents ready on time, whether I come 30 minutes for 4 hours after placing my order it's still "Just fifteen minutes". Every time I come it's an extra wait, partially missing documents, the wrong order entirely. Management is always on the floor so I do not understand how no one ever seems to know what's going on with Photos.
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July 2021 by Jessica T.
Terrible customer service!!! They get mad for just customer asking a question. Managers don't even care if you have a complaint or any suggestions about making their store feel more welcomed to. It's sad because this is my go to Walgreens and there is only one friendly employee there that is very nice. Now I won't be coming here and will make sure my family and friends don't either and will spread the word.