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November 2025 by Veronica Deras
Beware of a Spanish man who works there... he has no patience with people, speaks very aggressively, and leaves you stranded without solving your issues in your iphone! We will never go back to that store! 11/23/2025.
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November 2025 by Eugene Palmer
On November 16 2025,we walked into the Apple store and I was told by the greeter that the young lady who works in the store would see me next after she was finished with the customer, she then looked at me to acknowledge as a confirmation that I would be next.
I waited approximately 10- 15 minutes.
Upon her finishing with her customer she gave me a a quick glance and proceeded to wait on another customer...
I waited for some form of acknowledgement from her on what was going on...she look at us and continued to wait on that customer.
So I decided to leave, again she glanced at me as I was departing from the display table and began helping another customer...
I walked out of the store momentarily and returned back inside the store to report what happen to the store greeter.
He apologized for what happen and asked me to wait to be helped.
I declined his offer and also let him know that I will not be shopping at that store.
The lady that did not help me is hispanic and the two customers are also Hispanic..
I am not.
Bye Apple Del Monte Shopping Center!!!
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November 2025 by Tawinder Singh
No good service I buy new phone just like five months ago and they have a issue in the no network and the screen is frozen and they don’t wanna change it
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October 2025 by Lala Lassiter
I just had a very frustrating experience with this Apple Store. I have never been to an Apple Store and they’ve messed up my phone more than what was going on with it. Not only did they not figure out what was going on with my phone (and this was a first) I’ve been to Stevens Creek & Roseville Apple Stores, but all the times that I’ve been to Apple this is my first time at this location.
They previous stores mentioned have been able to solve my issue and have been super helpful and with great customer service. Not only was the boy that was helped me very rude and not super friendly, He called my phone vintage and I only have an iPhone 13. He basically said because my phone is old it’s my fault that my iMessage is turned off when it was Apple‘s update that made my iMessages turned off in the first place. Not only did he insult me and my phone he also messed it up. He deactivated my whole phone as if I had no service and it had been working all day I just had green texts which was a little frustrating. He said had no idea how to fix it, he reset all my settings, which is highly annoying. Now I have to go back and do EVERYTHING and I’ve had this phone 2:5 years. Like i even remember them all at this point.
So after calling it old and breaking it with all new settings he returned it saying SOS and it didn’t even work anymore. So now, I’m on a work trip without Google maps and have no idea how to get to the airport in San Jose hours away with traffic or to the next destination. He then said I need to go to Verizon because he has no idea how to fix it. I will never return to the store.
I went to Verizon. The guy was able to fix it in five minutes. I think at this store you should teach your employees on customer service, how to speak with people with tact and to be a little more empathetic and personable. Can I afford the new iPhone 17? Yes. Do I want it ? No. Am I in a rush to get a brand new phone? No. However, don’t ever call my phone vintage just because it’s a few years old when there’s people with androids and flip phones and iPhone 10s still.
He was very rude and his comment was unnecessary nor was it accurate because the update messed up my phone and all I need was a new SIM card. Guess what? It had nothing to do with my phone being “vintage” lol. The nerve…..
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October 2025 by Brian Navarro
Apple at Del Monte is a solid spot! The store was a bit crowded when I visited—though, honestly, what store isn’t on a weekend? The employees were helpful and attentive, making the experience smooth despite the crowd. Overall, a reliable 4-star visit.
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October 2025 by Eddie Hassell
Attentive salespeople. Lots of product displayed.
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September 2025 by Michael Rivera
As me and my family walk in the store with an appointment the Genius Bar was pretty busy the lady that approached us right off the bat was making things complicated she checked us in and did tell us to go to the Genius Bar but it seemed full and loud at the time so we decided to wait at an empty table away from the noise next to the Genius Bar i wouldn’t have thought it’ll be a problem because I’ve been helped at another table before so i don’t see why there would be any issues so the lady for some odd reason decided to walk across the store to correct us to not sit where we are sitting and told us to go to the other table when it was loud and packed, i mean did it really bother her to have us get up from where we were sitting when the little table was empty and the store was not very busy exept the bar table. So i found it rude so i told her can i grab another chair because there was only 2 chairs available and we were 3 people and she began to question me on why am i getting another chair while i explained. And she responds i guess in a very rude way. While i sit down i can see her gossiping about me to the security because apparently she didn’t like that i was being logical about me explaining to her so i felt the security boys glancing at me and once i walked out one of the little high school security guy decided to mean mug me while i walked about assuming I’ll be terrified. Very unprofessional from the lady to be gossiping creating tension and very disappointing from the security guard trying to stare me down while i walked out of the building. Teach your employees some respect and also the little security company maybe hire some real calm respectful men that know how to conduct themselves. Very unprofessional
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September 2025 by Jennifer Uribe
Walked in at 745 pm was having a problem with my AirPods was told that they didn’t have time
As over 6 employees stood around and looked at each other
Change ur closing time then
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August 2025 by like-dislike
Got my back glass replaced today for iPhone 16 pro and after the replacement the gps on my phone is ruined and I need to catch a flight don’t got time to go back worst rep ever that’s not shame to apple California never back again
*Update*
It’s got working after few weeks
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August 2025 by Tanya Parker
We were greeted warmly at the door and were very impressed with James who was fun and knowledgeable. We did not have to wait at all. Would return again.
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August 2025 by Vanessa Rodriguez
Took my daughter to get her laptop for college. The staff was very helpful and informative! She picked her laptop and went home as a happy customer. 😊
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July 2025 by Kate
An older white woman with blonde hair was extremely rude while I was trying to make a purchase. Her tone and demeanor were harsh, and she rushed me the entire time, I never ended up making a purchase because of her attitude.
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June 2025 by Emily Chandler
A Genius Bar staff member informed me that it would take 4-5 business days for my laptop to be repaired (it was for physical damage and a failing battery), however, it took 7 days total. That would be fine but the reasoning for this delay is that there was a missing screw that needed to get shipped to the store. The kicker is that I picked up my laptop today and there was still a missing screw! The staff today who helped checkout my device for pickup also was not the most helpful. BE WARNED!! If you have stickers or any other type of decore on your devices, and if need be, they WILL remove them without telling you. I understand that it might be petty to be upset about the lack of communication for taking my stickers off my device but I mean, I paid money for those stickers and to just remove them without asking for consent is interesting. Anyway the staff member who checked me out today did not care about my stickers (which is fine) but I would have appreciated some bedside manner instead of her just ignoring me until I directed the conversation back to me paying all that money. Kinda fishy want others to be aware!!
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June 2025 by Arron Manehani
The store experience is only for clients that are willing to buy product and sell to the max. The other services the apple store offer does not apply. Clients with questions and issues are left behind while people willing to spend money get taken care of right away. I will say the people working at Apple store need to be knowledgeable beyond making sales.
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May 2025 by karla jackson
To my surprise There were alot of people almost a turn off but after deciding to wait service was quick and professional.
