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July 2024 by Chris Buonocore
They were fantastic the young man that helped me with very smart and knew what he was talking about
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July 2024 by Aradhana Kumar
AT&T
It’s Best, good service, nice people
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July 2024 by Thomas Arbuckle
The rep was amazing and answered all my questions and made the upgrade process quick and painless! Best experience I have had at this store to date!
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July 2024 by Chris Yi
Alfonzo was awesome
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July 2024 by Christopher bailey
Employees started talking about me in another language when I called them on it they kicked me out!!
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July 2024 by Rebekah Kennelly
Alfonso went over and beyond in customer service when I was having trouble switching my phone number over from my Samsung to my iPhone, I thought I was going to have to go back to my old phone but he made multiple calls and tried everything until we were finally able to get my iPhone to work with my old number. I went to 3 different stores trying to get help and everyone else just gave up. He worked on it for at least 2 hours never complaining or acting like it was bothersome. Definitely an employee I’d try to hang on too at all costs. 5 stars plus…..
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May 2024 by Cortez Hill
We had great service- Juan was especially friendly to us. Give him a raise ???
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May 2024 by Malee “Cee” Sybounmy
I still haven’t gotten any promotional credits and they (AT&T salesperson) flat out lied to my face. I have tried filing FCC complaints twice and they (AT&T rep for the FCC complaint) have a very roundabout way of talking about these so called “credits”. It was the phone trade-in promotion for an $800 credit a few years back. Whatever you do, if you’re going to try AT&T, don’t get into any contracts with them or fall for their promotions. If you don’t trust me, simply search up “AT&T phone trade-in credit ..etc.” and you will see a lot of people who faced the same issues that I did. This was so long ago but each time I look at my AT&T bill I can’t believe it happened and yet I’m leaving a review so many more years later. I don’t even live here anymore (was here for DLI), but it was that bad. Also the wait is pretty bad too from what I can remember. I’m sure it’s fine for those who aren’t in any contracts but big companies shouldn’t be stealing from their customers is all I’m trying to say.
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May 2024 by Santa Bernahl
Avoid this place, unless you have a full day to spend in this store watching the most inefficient and rude customer service in the world. Happened every time I have been there. A company that should be ahead of time in communications and technology is welcoming people back into the Stone Age.
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May 2024 by vera Heaston
Adrian was a great help updating my accounts.
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May 2024 by R M
Alondra is the only reason for leaving a positive review. She went above and beyond the Standard. Alondra should be the new face of ATT. She put ATT back on the map. Her persistent assistance and willingness to help me out of the mess that ATT customer service had put me in was more than what I had even hoped for. ATT online and telephone service is absolutely horrendous, anybody needing help should only ever see Alondra at ATT store in Monterey, CA
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March 2024 by Anne Marie Illien
I had to buy a new phone yesterday because water got into my old phone. The sales person who helped me got me a new one. I asked him to set it up. He spent a minute on it and was done. I asked him about recovering my contacts and photos. He replied they are lost. He doesn't know what he is talking about. I was able to recover both thanks to google. That is very poor customer support. I give him an F.
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March 2024 by kkvbear
Very helpful, switched providers and it went a lot faster than I expected.
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March 2024 by Bryan
The staff was incredibly helpful! Specifically Alondra, who helped me transfer a line and update my account. I highly recommend this store if you need any assistance with your account.
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March 2024 by Dani Cabrera
I can't say the "help" I received on Saturday 3/9 was what I recalled as the AT&T standards. No 5 key behaviors. No name exchange. No open-ended questions. No building rapport. Definitely no smiles. No 3 pillars. I'm a bit miffed by the sign on the door telling the public that they can't use the store to pass through. It's either a very large problem, or the door swing count is elevating their goals. Regardless, that is a lot of effort to deter people. And that is a waste of opportunities to get accessory revenue or feature revenue. It's very well possible that AT&T has changed its in-store expectations, but with a simple question, I was given an answer and moved on from. No sign in or account check. No attempt to sell me anything. (I really do enjoy hearing a pitch or how people position products and services). I feel like this store doesn't do well on the weekend. And if they have any Diamond winners (or, maybe, Summit winners), it's with their M-F staff. Takeaways: If the girl did decide to build rapport and ask open-ended questions, she would have found (and clearly seen) that my wife was comparing the sizing of the Samsung line of devices. And likely, we would have upgraded her phone and bought a few things because I value conveinence over price. Lastly, if there was ASM coverage... maybe there would have been better behaviors? With close to 700 reviews, it looks like a great store. Maybe it was one of those days? Maybe there is an opportunity to coach and have more side-by-sides? Or maybe this is what life at AT&T is now?
