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February 2024 by Lindsey Curtis
Came to the store waited 30 minutes was checked in. Nobody was available to assist me with my problem. I asked for a manager they were on a break and then they continually to switch out the person at the door who checks people in but there was never anybody to help a person. .But there is always somebody at the door to hold a computer and check you in and then they just continually go on a break between the four employeesAbsolutely worst customer service. It’s a miracle AT&T is still in business.All four employees took a break while I was there, and nobody helped any of the people waiting.
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February 2024 by James Montgomery
Awesome experience, very knowledgeable and helpful, would definitely recommend to a friend!!
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February 2024 by Chris
I came into ask if I could get service at my address and what were the going rates. The lady scanned my ID and started trying to run a credit check without telling me and when i confronted her about it she tried to lie to me. This place is scummy avoid at all cost.
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February 2024 by Yvonne Lomboy
This store is a joke. Steer clear. They don't have properly trained employees who have the ability to offer service assistance. Manager is well let's just say he'd better keep this job, he's not management material for a company that would actually care about customer service.
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February 2024 by Morpheus Burress
Some of the worst customer service I have ever experienced.
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February 2024 by Suzette Urquides
We had a wonderful experience with Bryan. He gave us great service and we appreciate his efforts.
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January 2024 by Kimberly Sims
Two visits recently to this location -- and can only give the highest praise. Worked with Juan, who was extremely knowledgable and personable. He made both visits efficient and pleasant. The location manager is also terrific -- very oriented toward customer experience.Also appreciate the scope of option that were presented, never as pressure, but simply as general knowledge.Many thanks to this great team, and Happy Holidays!
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December 2023 by jovi ancheta
At&t store has the worse customer service. and the reps doesn't hide it. so if you walk in to buy an accessory for instance they will take care of you right away. i mean you dont need to be placed in the cue and wait. BUT if you do a return the reps will surely make you wait. its like a punishment coz you are returning a product. and i know the reason.. when a rep sells you an accessory they get a commission and of course when you return it they get a charge back. so they make you suffer because they are getting a charge back on their commission.. so lesson learned.. dont buy accessories from at&t stores..
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November 2023 by M C
Sand City AT&T made a mistake on my order and gave me wrong information, and they showed no care or attempt to fix anything after a few visits. I was on the edge to switch to Verizon.Felt the energy difference as soon as I stepped into this store. Everyone is so friendly and helpful. Particularly, not only did Bryan help fix the mistake that others made efficiently, he also went above and beyond to take care of all the future issues.I have been an AT&T customer for over a decade, moved around different states and countries. This is THE BEST AT&T store I have ever been. Bryan is definitely one of the most helpful and passionate staff I have ran into. If Google allowed me to give a 6-star here, I would have.
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November 2023 by Lindsay McGrath
I would like to give a shout out to Alexis. He helped me get an Apple Watch Ultra 2. I came into the store super excited to get one, but the set up was held up because my phone was two updates behind. I was really frustrated, but he put me at ease and waited with me while my phone went through two OS updates. He was very conversational and helped me pass the time. I really appreciate that kind of effort and attention.
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November 2023 by Jesse Valadez
During our recent visit to AT&T, Jose Zamudio, the Retail Sales Consultant, provided us with an outstanding experience. Jose's friendly demeanor and approachability immediately put us at ease as we sought a new phone for my daughter's birthday.Throughout our interaction, Jose displayed a remarkable level of kindness and friendliness. He patiently answered all our queries and took the time to address any concerns we had. His willingness to ensure we felt informed and comfortable with our choices was truly appreciated.Moreover, Jose's expertise in the field was matched by his warm and welcoming attitude. He made the entire process enjoyable and stress-free, guiding us through the available options while ensuring we found the perfect phone for my daughter.Additionally, when it came to switching our existing account to a new one, Jose's friendliness persisted. He seamlessly handled the transition, transferring all our devices and phones while maintaining a cheerful and helpful attitude.In summary, Jose Zamudio's combination of expertise, friendliness, and willingness to assist made our experience at AT&T exceptionally positive. His pleasant demeanor and willingness to go above and beyond ensured that our visit was both productive and enjoyable. Thank you, Jose, for your outstanding support and amiable service!
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November 2023 by Richard Long
The agent who assisted me was extremely helpful and knowledgeable. I would definitely recommend this agent as well as this location to friends and family. I was offered information and allowed to choose with no pressure. I want to take extra time to thank the agent he was incredibly helpful and supportive.
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November 2023 by Monica Robles
Mr. Alfonso is very patient and very nice explaining. He is being helping me out every time I have issues with my phones. Thank you ?? for helping and be patient.
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October 2023 by Molly Anderson
It was a great experience! Bought a new phone and set up a new wireless service plan! Quick, easy, informative service! Not pushy! Got me exactly what I was looking for!
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October 2023 by Jackie Barnes
Had a rough day at apple today trying to get a new phone. Walked across the street to see if AT&T could help us and that they did. Jose-Luis was quick to greet us and help us out. I was a stressed mess, thankfully he was able to solve all of our problems quickly and effectively. Thank you again for your help.
