“I was honestly skeptical after reading some of the reviews, but Epicenter Cycling is the closest bike shop to me, and since my e-bike is my primary mode of transportation, I decided to give them a try.
My bike was self-assembled, so I fully expected to get at least a little bit of judgment, or maybe even be laughed at. Instead, the staff were kind, professional, and genuinely helpful from the moment I walked in.
Yes, their services are on the pricey side, but they are also fast, efficient, and knowledgeable. What impressed me most was that they didn’t just fix the issue and send me on my way. They took the time to explain which tools I should use and showed me how to maintain some of the assembly components myself in the future.
Good people, solid service, and a positive experience all around. I’ll definitely be back when my e-bike needs professional attention.”
“Thank you so much for Nico! He helped me greatly, so I was able to ride my bike again with happy and joy :) Appreciate the help?❤️ They opened on Sunday afternoon too!”
“My girlfriend and I brought our bikes with us on our trip to Monterey. Her bike had some issues, which we think happened on our 3-hour drive into the area. I forgot to bring tools, so I stopped by Mad Dogs & Englishmen Bike Shop to see if they sold the tools I'd need to get her bike tuned up. The woman who helped me said they didn't have tools for sale, but they'd be able to tune her bike up. Once I explained we'd left the bike behind, the person helping loaned me her own personal tools. When I told her it'd probably be about 40 minutes before we could get her tools back to her, she said it wouldn't be a problem. It was so nice, generous, and trusting of her to loan us her tools. Thank you for saving our riding weekend for us!”