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September 2024 by Sandra Diaz
I want to thank Jordi for helping me today .!!You made my day !! I am a longtime client and you all have been helpful with questions payments updates etc.. You all listen patiently and in a very kind understanding nature assist me in my needs for your assistance. Sincerely thank you all!
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September 2024 by Michael Klahr
Good job explaining things.
My only advice is to slow down… not so much information at once .
Stop or pause more often to give client a chance to say something.
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September 2024 by Cory Cisneros
I originally started with Mr. Damon Cart's State Farm office in Santa Cruz back in late 2010. When his office closed in early 2020, my account was transferred to Cindy Asako Muta Kleinkopf's office. Although I had moved to Turlock, CA, and considered switching to a more local agent, Cindy and her team’s exceptional customer service convinced me to stay.
Even though I’m not local to her office, Cindy and her team have always made me feel like I’m right there with them through their outstanding customer care. They’re always responsive and make me feel valued as a client, regardless of the distance. I trust them so much that I recently added my newly licensed 16-year-old daughter to our policy, and they made sure she had the right coverage and applied any discounts available.
A special thanks to Jordi & Cindy, who were huge helps in answering all my questions regarding add my daughter to my insurance. His support, along with Cindy and the rest of the team, is very much appreciated.
I’ve now been with Cindy's State Farm office for over four years and feel well taken care of. I look forward to continuing my relationship with her office for many more years to come!
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September 2024 by Stacy Brown
Jordi provided really excellent customer service, was patient, informative, and super pleasant to work with.
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September 2024 by Diana Lazaro
My State Farm agent Jenny exceeded my expectations in every way. She was incredibly thorough in explaining all my policy options and helped me find the best coverage for my needs at a competitive price. Their responsiveness and professionalism made a potentially stressful process easy and hassle-free. I highly recommend them!
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August 2024 by Adri E
Jordi was great! The set up process for an auto policy was seamless
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May 2024 by Monica Sweeney
The customer service provided by Jordi and the rest of the staff is always prompt, polite, and in the BEST interest of the consumer. I appreciate how Jordi is always immediate to address my questions, concerns, and needs in managing my five car policy upon my request. It's like having a personal assistant at my fingertips! Professionalism and communication is always delivered at its best by this office. I highly recommend them for all your insurance needs.
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May 2024 by Sandrizzzle M
Jordi is great! He took the time to explain everything about the policy and was very thro. Highly recommend speaking to him. When I didn't reach out to him he reached out to me and made sure that everything was taken care of.
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April 2024 by Maren Dinsmore
Excellent service today! Knowledgeable, kind and thorough. Thanks!
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April 2024 by Ruben Zamora
I am totally so pleased with my choice of company I made for my Auto Coverage.
I was looking for one on one real person conversation to express my needs now and for future dates to come, I also found in State Farm the friendliness, caring, and respectful individuals I have ever dealt with in a very long time.
Jody and I had an extensive conversation about my needs and the needs of my future coverages to come, he was so professional and kind and a great listener providing me all coverages provided by State Farm as we casually continued our conversation
To whom it may concern, Jody is a great agent, someone you can trust and feel like you will get everything and more than you expected, in such a professional and kind way he informs you of things you probably never receive from those large corporation companies that see you as a number only.
I feel that Jody made me feel like I mean something to them, I have a value to them not just a dollar sign.
Thank You Jody for making my decision so easy and looking forward working with you in the years to come
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March 2024 by Yuliana Gonzalez
Had my insurance review with Mariana this morning. She was awesome and helped me save money by moving my autos over to Cindy’s office. They also enjoyed having my kids in the office which is always a plus for us mamas.
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March 2024 by Bryan Uchiha
Mariana provided amazing service and made me feel welcomed!
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March 2024 by joel rodriguez
Was a pleasure working with Mariana. Super nice, answered all my questions, worked around my schedule. I would definitely recommend her ?
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March 2024 by Yolanda E. Flores
Great customer service
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March 2024 by Elizabeth Tiliaia
Mariana was so helpful and kind that it made for a pleasant (and easy) experience when I needed to make changes to my policies. Customer service is lacking in so many industries these days, and it was nice to finally be met with such excellent service with Mariana. She was knowledgeable and very helpful, and I appreciated her attention to detail and patience with all my questions, concerns, and needs.
