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October 2023 by Derek Dugos
Worst customer service this side of Salinas
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October 2023 by Gaspar C.
Some of the staff needs to be a little more helpful. The store needs to be a little cleaner, but one thing that is awful for the customer, especially the older ones. Is the bathroom's been out of order for 2 years.
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August 2023 by David Nico
I provided two coupons that had absolutely no restrictions as to what I could purchase one for 40% off and one for seven dollars off my next purchase over $35. The pharmacy refused to honor both of them. When I pointed out that there were no exclusions on the coupons to which he agreed he still refused to honor them and did not offer any further solution. CVS used to be a very helpful and personable pharmacy which I enjoy going to let us not the case any longer regrettably.
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August 2023 by Cheryl Hampton
We were shopping and my hubby urgently needed a bathroom and they refused him saying no public restroom and nothing for customers. We dropped about $100 of merchandise on counter and left. Terrible customer service.
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August 2023 by Phill G.
I haven't seen this store since my parents stopped here a few times when I was ten years old. They didn't like the high prices and shopped in the Santa Cruz CVS on the mall after that. Inflation has changed a lot of the price differences, but not all of them. Who would pay more than 15 dollars for a notebook? This is still one of the best CVS stores in the Monterey area and I think it was open 24 hours a year ago instead of the Lighthouse Ave. location. It's large and has more items in stock and no long lines or freaky characters like you might find afternoons at the South Salinas location. My line was only 2 or 3 customers.
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June 2023 by Sean G.
5 stars specifically for Larry. He is such an informative pharmacist, and really worked with us when the Doctor office had some things screwed up. Larry is the real deal! Bless his heart!
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April 2023 by Stephanie M.
This review is specifically for the woman working at the pharmacy this morning around 10 a.m. your customer service and your greeting was amazing! I try not to go to the pharmacy unless I have too, and this woman was so polite and just had amazing customer service. I felt like I had an awesome day, and I had amazing customer interaction at my job after because of her. Thank you
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March 2023 by Christian B.
Worst CVS ever: slow passive aggressive pharmacists that yell at their customers who have to come 2 or 3 times on the same day before they find the prescriptions or get it ready for pick up: poorly organized, no customers service, long lines and inefficient and unwilling to assess insurance coverage by calling for the customer: don't go there unless you have all day to get your pills and like to get snapped at.
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February 2023 by Michael Honea
Been A Customer Since 2016. Always get their best efforts \u0026 sincere humane support!\" \"My Great Uncle Taight Me . . . ' If You Want Something Done Right . . . Get Help From Someone That Is Busy . . . They Know How To Mange Much \u0026 Get It Right!'\" \"Thats Why They Are Busy!\"
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December 2022 by Theresa Norman
Prescription prices higher than other pharmacies
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November 2022 by Sachi Phillips
Great service. Above and beyond local Walgreens.
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October 2022 by Jordan S.
Was sent over from another CVS pharmacy to pick up a prescription at this location & was told it would be read in 15- 20 minutes at 12:30, made plans to wait instead of driving over 30 minutes to come back later. I come back at 1:15 and get told the same thing that it will be 15-20 minutes. After driving to 2 locations & waiting over 2 hours I still have not received a simple prescription. I highly recommend going somewhere besides CVS, especially this location.
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September 2022 by Erica H.
The pharmacy here is terrible and the pharmacist finds it necessary to be rude instead of professional if you have an issue. I had a prescription sent in from urgent care pretty early in the morning and waited all day for it, they called at the end of the day to tell me that what the doctor prescribed is not something carry at all and that I would need to buy it over the counter. I had to go pick up what I needed late that night after spending the entire day in pain. Over a month later, I get notified that I have a prescription for pick up. Since I was expecting a new prescription for something I hadn't used before, I went and picked it up. Got home and found that it wasn't what I thought I had picked up, but instead it was what the told me they didn't carry after my urgent care visit the month prior. Took it back as soon as I realized it was wrong. They tell me they don't do returns on prescriptions once they go over the counter. I explained that it was their mistake and that they told me they didn't even carry it in their pharmacy at all when I urgently needed it, that they put it on auto refill even thought it was not something to be refilled and I thought this was a new medication that I was expecting and asked if they could at least refund me. The pharmacist then proceeds to tell me he won't issue a refund and rudely tells me that I'm responsible for knowing what my medications are. This coming from the pharmacist who never consults with patients when they're picking up new medications! I have never seen him consult with anyone. He's always way behind the counter and does not speak to patients. And now he is accusing a patient of not knowing what they picked up?! He couldn't even be apologetic let alone admit any responsibility for the mistake. He instead has to shame the customer who is confused by the names of new medications that are unfamiliar because they all have crazy weird names that are hard to keep track of. The patient is not the expert. HE IS. It is his JOB to consult and help familiarize people with what they are picking up, especially if it is new medication! My old pharmacies always went over new medications with me. He has never once given me a consultation on anything I've ever picked up there and I've never seen him do so for anyone else when I'm there. So in the end I had to spend money over the counter AND then spend money on top of that for something I will never use because they magically started carrying it and filled it a month later... This is also not the first time their auto-refill has caused issues for me. I have had to ask them to take medications off auto refill multiple times in the past because I would get notified that I had a prescription almost weekly. It got to the point where I was picking up the same medication way too frequently and couldn't get them to stop. (And you know they bombard you with text messages if you don't pick it up.)I filed a complaint, but apparently the pharmacist doesn't report to anybody according to the store manager. He clearly doesn't care about the well being of his patients and is negligent. If he's this careless with medications, I can only imagine the kind of damage he might cause for someone who has an even worse mix up than I did.
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September 2022 by David M.
This USED to be our pharmacy.I just called to ask why one of the five meds my doctor just prescribed wasn't filled. Pretty simple. So I call and wait and ask."Oh, I don't think we have that?"How do I know? How can I check?"No, we don't have any."Okay, what do I do? "Let me see."LONG PAUSE, including the full transaction from something in the background (beeping sounds from a register?), SEVERAL MINUTES OF SILENCE."No, we're out of stock. You can try another CVS."Um, do I just call around to random CVSes asking if they have this in stock?"Oh, I can't hear you now." But I can hear you just fine. So what do I do?"You can try another CVS"Do I just randomly call around? Can't you see what's in their stock?"Oh, I can't hear you again..." degenerating into a prank you pull in junior high school.I can hear you fine. Nothing has changed here!* click *So, I call back and speak with the manager. No one cares. Close this place down and avoid until then.
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August 2022 by Amy E.
This location requests refills without a patients request; they state they'll do something and don't. And further they are rude and unprofessional. Don't want a medication on auto fill? Don't expect to get that with this cvs. They'll continue to auto fill no matter how many times you ask.
