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March 2024 by Nicole H.
I wish I could give zero stars. I called asking if they had a prescription I need to you know, stay alive, since my usual CVS is having trouble getting it. They did have it but the extremely rude woman said, "Ugh you need to call your doctor and issue a new prescription or else I can't transfer the prescription." When I started to ask about that process she just hung up the phone. I wasn't about to go through the whole prompt just to tell her she's a horrible human being who needs to take her job seriously-- people's lives depend on medications. I work with the public-- it can be difficult. Which is why I'm always nice to customer service folks. This woman shouldn't interact with other humans.
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February 2024 by Shawn Warehime
CVS is a great store so long as you download the app and clip coupons before visiting. They have great coupons and deals for Care members, and if you pay 5 a month to be in the club you get 10 a month in free spend, which is awesome. You also get credits for filling prescriptions on your Care membership, which compounds the savings! Some staff could be friendlier but I've never had a real issue. And the day after a holiday all themed items are half off or better, which rocks my socks!
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February 2024 by Rosemarie Samantha
After hours and multiple attempts and being told by pharmacists (plural) they ordered and had the medication, they did not. Multiple unhelpful and rude staff at the pharmacy. Very not understanding. I'm understanding you wish to go home and not do work but I get off and only have the last hour of your shift to get my medication since I work every other hour.
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February 2024 by Sai “Jesse” Fernandez
Juan the Shift Supervisor was extremely helpful, courteous and knowledgeable,
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January 2024 by Erin Morissette
CVS needs to make the parking lot just for customers, not tourists going to Cannery Row. We drove around the lot/block 4 times JUST to pick up prescriptions. I couldn't get my medication because there was no parking!!! Unacceptable.
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December 2023 by Tracie D.
This store has abysmal management. The very atmosphere is toxic. There is zero communication between management and staff. They change pharmacy hours frequently but don't notify customers. Pharmacy tech training is zero. Besides all this, they don't monitor their parking lot and it's frequently full of tourist parking so I cannot park.
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December 2023 by Michelle B.
I'm giving 2 stars for the friendly workers. It seems like getting a medication is always a hassle or a two visit ordeal. They say it's ready but I then have to wait 30 minutes. They text they don't have medicine and I am told they always have it. Today I needed a medicine that I lost but they made no attempt to help me. I got a text that I wasn't up for refill. Duh! I just had told her that. Again a two visit day and I had to pay cash because they didn't bother to handle it during the day when I could call my doctor. The place is a mess. Nice staff!
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December 2023 by T Paolucci
Shelf sale prices deceptive. Extra Buck Offers too complicated. Shelf prices should reflect out the door price and not require follow up purchases.
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September 2023 by Greg Ohanian
Be careful people there is a girl there who likes to shortchange the elderly.Count your own change.
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September 2023 by Evan H.
Publicly traded companies are brilliant at allocating just enough service to be an inch better than the local competition. Fortunately for the CVS on Lighthouse in Monterey, the local competition is abysmal. CVS even closes their pharmacy for an hour in the middle of the afternoon - aren't they a pharmacy first and foremost? Sometimes while waiting in line I doze off, and when I come to, I think I'm at the DMV. The least they could do is keep Cannery Row tourists from parking in their rather large lot. There's currently a broken down car in the lot that's been there for months. Thank goodness the 76 station across the street is kind enough to let me park when the CVS lot is full of vacationers.
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August 2023 by Izabel Y.
If I could give negative 5 stars I would. Went for prescription - was told 30min. I went back in an hour with the hope that they had plenty of time. Went back at exactly 1.30pm and of course they would not take me since their lunch break started that very second. I waited for 30 min until their lunch is over. I waited another 20 min for them to tell me that actually the prescription is not ready. I tell them that they just simply arent doing their jobs and the big asian girl with glasses starts giving me attitude and being rude. its during a work day and I am barely getting out of work to get medication for my son who is in ridiculous pain. Then they ring me for 86 dollars and when I ask why they say "Oh you have insurance" ARE YOU FUCKING KIDDING ME. I am NEVER going back to that place again and that Asian girl - you bet your ass I am calling the National Phone number and filing a complaint.
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July 2023 by Jane S.
Trying to get RX transferred due to insurance change was a nightmare. Walgreens attempted twice and I finally had to call and they denied getting the request. Someone is not telling the truth and I am sure it's not the ones getting the RX. I told them to transfer ALL my RX and today I found out one cream that I needed was not transferred. Why would you not transfer all when that was my request. Spoke with Ha Lee pharmacist. Terrible customer service and definitely will not recommend their pharmacy!
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July 2023 by Carlene Kiker
Went in for sunburn relief creams. Typical looking CVS.
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July 2023 by Maria G
I enjoy coming to this CVS pharmacy 686 Lighthouse Ave., Monterey, CA 93940; because they make me feel welcomed and friendly staffs, helpful. They go above and beyond if they can help. Anything I needed to shop is here full of merchandize, I had a very bad experiences.not once but 3x in Fremont Blvd here in Monterey they constantly laughing and whispering when I come in and it felt very unwelcome and very uncomfortable listening how they treat their customers. I'm so glad the Lighthouse Ave. Make me feel important and thank you so much Violet and the staffs!!!
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July 2023 by Nicoledawn0031
It's a good Cvs but the only downside about the store is the parking, otherwise I would have give given it more rating stars.