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May 2025 by Grant A
As others have said, this place is crazy. I bought some art in Monterey and needed to ship them to the east coast instead of taking them on the plane.
The owners seem like they are running a scam. They couldn't tell me the price to wrap and ship. They said to leave the items there (valued around $1500), I might get a call in a couple of days. They would then call me to tell me the price. What if I don't like the price? I would already be back home. Where are they storing my art while I wait for this call? I talked to some locals about this place and they told me this location is about 2-3 times the shipping rate of anywhere else.
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May 2025 by Shawn Warehime
Rude worker. No computers for printing and didnt want to print from my device. What do you guys do then???
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February 2025 by Stephen No
The Indian lady, whatever her name is, closed five minutes early and wouldn't let me in. Close when you say you're going to close.
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January 2025 by misled4life
Fast shipping and friendly staff! Every packaging option you need! I would definitely recommend it!
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January 2025 by Sandra C
An entirely useless location, they could not help with basic international mailing. They had me call customer service for help, I was literally talking to a chat bot inside a store on my phone with two humans unable to help. FedEx needs to upskill their employees
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December 2024 by Sam Talmadge
I saw a tall man stroll in here with a large, badly behaved black husky type dog. It was not a service animal and the staff did nothing. They didn't ask questions and I had to leave because I have anaphylaxis to dog dander, saliva etc. Now I am unable to go back to FedEx because I have seen that staff doesn't address this issue. Dogs don't belong in stores. My company places large orders with fedex, not anymore until this is resolved.
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December 2024 by Hannah Jones
Worst service and rude employees that interrupt you and refuse to help you. I even tried calling corporate to complain about this particular employees attitude and apparently they don't accept complaints. FedEx needs to review who they have employed there because they are incredibly rude
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October 2024 by no name
Refused to give me my package because it had a friend's address on it which doesn't match my ID's address (but the name matches on my government issued ID card and I have all the information regarding the package). Then they claimed it was company policy but couldn't show me an actual policy. Claimed it was for security purposes, but what are they protecting--my package from me? I see this as FEDEX stealing the extra money I paid for expedited shipping. After I called FEDEX about it they acted like I was being wronged but then never called me back like they said they would.
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August 2024 by Coco
Worst service ever. No one knew the meaning of customer service. Educate your employees that prepaid ticket is possible without having an account! RUDE AND UNPROFESSIONAL
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August 2024 by Thomas Henri
Great folks, helped me out in a pinch
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March 2024 by Amy Drasch
Team very helpful and timely. Thank you for your assistance with Steve’s orders.
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January 2024 by Jared M.
I paid to use their workstation scam. I simply needed to print, sign, and then re-scan a document. I should have been able to accomplish that in 90 seconds. Instead, after paying almost a dollar a page to print legal sized paper, I attempted to begin scanning and the scanner didn’t work. It wouldn’t even power on. Waste of time and money. It’s no wonder you never, ever see people using these workstations. Laughably bad service.
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December 2023 by Yotam Ashkenazi
We needed a quick last minute print job (a poster and a couple of cards). Rajeev was delightful, smiley and willing to help. He showed us a preview and printed it on the spot! he even helped us cutting the cards from the letter page! Merry Christmas Rajeev :)
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September 2023 by K K
Submitted a print order online and it did not meet our needs. Ken was super helpful, reviewed the requirements, made a recommendation, and then printed it right away. So helpful. Saved my project. Thanks Ken!
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August 2023 by Ashley C.
Called to get a quote to specific measurement for a package to return a product. The woman on the phone went to check her boxes and gave me a quote. I thanked her and she said "no problem, see you In a few minutes". I went in store to carry out the packaging and return. In store, the Assistant Manager Kramisha, told me they didn't have the packaging available. I asked if she was certain because the woman I spoke with in the phone said you did. Kramisha refused to check for the box and told me she's already packing so many things and won't check for it. It would seem that customer service isn't important at this location. What a waste of my gas and time!
