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January 2024 by Mark Rynn
Absolutely fantastic customer service, and even better service for my dog. I use their services often for when I am out of town or need a daycare, and they are fantastic every single time. They really show they care about the animals they work with and will even take time to give my dog a quick bath if she's played too much throughout the day! My dog also always comes home happy and ready for a looong nap after playing all day. Highly recommend their services for any of your pets needs.
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January 2024 by Ethan G
We’ve been very disappointed with HAFH after using them several times.-We had our dog groomed, they said they did everything, including nail trimming. When we got him home we realized they didn’t trim his nails. We called, they finally admitted they didn’t trim his nails, and they refused to lower the price at all.-Every time we picked up our dog from daycare they gave feedback about his behavior that was very uncharacteristic. I think they either mixed him up or made things up. They mixed up his leash several times, it usually came back with another dog’s name on it.-We had to cancel boarding because our 6 month old daughter got so sick we couldn’t go out of town. Because they require 48 hours notice, they charged 50% of the cost. I understand it’s their policy but I hoped that given the circumstances and our repeat business they would be flexible or apply the deposit to our next boarding.After these experiences we will avoid HAFH and recommend you do as well.
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January 2024 by bruno lemgruber
Super friendly people took care of our dog for her first time in a daycare
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November 2023 by Pamela S
Amazing staff. My doggie loves them and always comes back tired. Mission accomplished
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October 2023 by Deb Shearer
Professional and caring! Thank you for treating my fur baby with kindness and love.
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October 2023 by Kris Salazar
Wonderful staff, I felt very comfortable my baby here for the weekend. They assured me that she would be well taken care of, and she was. They were quick to respond when I asked how she was doing, and even sent me videos of her playing outside. I was nervous to take her because sometimes my Doberman gets snappy with other dogs. But they kept her alone, and still let her outside to play. I didn’t have to worry about a thing the whole time she was here and I thank you for that.
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October 2023 by Kaitlin C.
Unfortunately, Home Away from Home did not have the best interest of my dog at heart. The groomer shaved my husky without consulting me and caused damage to his skin. When I asked to speak with the groomer, she refused to return my phone calls. They risked the health and mental wellbeing of my dog, and I would not recommend trusting them with your dog.
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September 2023 by Brett Young
Rude employees, entitled parking of company vehicle. Am employee blocked my drivers side door by parking so close to my car I ultimately had to enter my vehicle from the opposite side. When I asked an employee if they could move the van, they said no because the driver had gone home. I suggested that surely there must be a spare set of keys and she rudely said it was with the owner whom she did not offer to contact. She said having extras would be a security risk and then said “the driver was able to get out of the van” which tells me she fully knew how close they’d parked. Weird that it’s cool to park a company commercial vehicle on Monterey city streets overnight. My friend’s dog broke their front teeth in the care of this business when they left him in a cage for an extended timeframe. So apparently these people not only act like they OWN the public parking spaces in front of their business but also have can’t be trusted to keep pets safe. I would not take my business here.
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September 2023 by Mikayla
My skittish cat does great here. The staff love her. Only people who love animals work here from what I’ve seen.
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The young lady Michelle treats my baby so well. I think she's an asset to the company into the owners who own home away from home
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July 2023 by Say
Can't say anything yet since we decided not to board our dogs here. We are new to the area and we were looking for a place to board our dogs, the nice lady on the phone was so friendly, and really happy to answer all our questions. I like it when someone is dedicated and happy to their job. Can't wait to board our dogs here.
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July 2023 by Alejandro Reggeti
My dog has never been a fan of these boarding places in general, but I'm almost certain he felt hot the entire time he was there because he would not stop drinking water the moment we picked him up. Forthermore there is no transparency on how the facility actually looks. Last and absolutely not least, our dog was acting downright scared when we picked him up, not nervous like he usually gets, but scared. Left him here once and will never do so again.
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June 2023 by Erica S.
I've got an anxious 3.5 year old pup whose been that way since we rescued him as a puppy. He's a dog's dog, but introducing him to new things can be nerve wracking for him. But to our delight he immediately jumped into playing with the other dogs, and had a great time. He returned home so happy and so sleepy.
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June 2023 by Hannah W.
I am so happy with the grooming appointment my dog had here. Luna is a little anxious and scared of new things. I told this to the very nice receptionist before her appointment and she assured me they work take things slow and work at my dogs pace. I picked up Luna only an hour and a half later and she had clearly been well taken care of! I have picked her up from groomers before and she's been shaking and terrified, here she was waging her tail and happy. Luna also looks and smells amazing!! They did such a great job and the price was exactly what I was told it was going to be beforehand.Thank you so much!!
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May 2023 by Mackenzie B.
If I could give 0 stars I would. Do not bring your dog here for grooming! When I dropped my dog off I was very specific on what I wanted done which was mainly just a trim all around with special attention to his feet, ears, butt and tail. I also asked for ear cleaning due to wax build up which they reassured me was part of the package. When I picked him up it looked like all they did was give him a bath and blow out. His butt, tail and stomach hadn't been touched and his ear was still coated in wax. I paid $120 for a dog wash. When I tried to call and complain they sent me to voicemail multiple times and never called back. I can't speak on behalf of their other services but definitely will not be bringing my dog back.
