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March 2025 by Mixedscalezz
Employees are always disturbingly pushy about the loyalty program. There have been multiple occasions where I have declined only for them to continue to try and convince me to sign up .
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December 2024 by Charli Chin
Monterey Hot Topic is the best one I have ever shopped at. The store is always clean and easy to shop. Everything is where it should be and makes sense to the shopper. My youngest is a hardcore HT customer and only likes going into this location. From the first time I walked into this location customer service is more than amazing it's personal. They all take the time to look at my account and see my past purchases to make sure I'm not getting the same items or when I can't figure out what to get they suggest similar items. I have held the position in retail from a new associate all the way to DM and I would hire each person in there because of their outstanding customer service and dedication. In the 2 yrs that my kid and I have been shopping here I have never had a bad experience.
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November 2024 by Dekeisha Williams
Thank you Chey for going above and beyond you and your staff Rock.
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August 2024 by Sabrina Fischer
Anytime we are near a Hot Topic we have to stop and check it out. Most of my daughter’s wardrobe is from there. When we walked in they instantly checked to see if we had any rewards to redeem and we did. They didn’t have the size my daughter wanted in a certain shirt so the worker took it off the wall and had her buy that one. This Hot Topic is very spacious and organized. It was a great experience!
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April 2024 by Aaliyah Reyes
LOVE THIS STORE went in the other day and the cashier Pricilla was SO nice and funny! I believe she mentioned she was new but great customer service! She didn’t push me to keep spending my money and make me uncomfortable like the other worker who wS there (blonde, i think her name is cheyenne ). That’s why I only gave 3 stars just because of that other worker, told her plenty of times that I didn’t want to purchase more items and she eventually just said “go ahead and pick one of these things out it will be 30% off” i was VERY uncomfortable and basically felt pressured to pick something :( . She asked me sooo many times too and just wouldn’t take no for an answer and that’s never happened to me at this store before which is disappointing.
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March 2024 by Landrie Gainey
Great atmosphere and even better prices! Walked in just to look around while we waited for food and left with a full bag of items! Overall had a savings of over $30, even their online prices match in store. As an added bonus we got an extra $15 off our next shopping trip!
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January 2024 by Susan Vitale
Always have such a great selection of off the wall jewelry. They have great little purses, dresses, and patches.
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January 2024 by Cynthia Grisham
The staff couldn't have been more helpful and friendly. Great experience shopping for the grandkids.
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May 2023 by Maria-Paola Totaan
Great customer service! Shae is the best!!
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April 2023 by mod dot
Kind service
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April 2023 by Jose Mejia
Great Product
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January 2023 by DJ Adams
Some staff members were helpful some not so.
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December 2022 by Xavier Alexander
It's a very great store to shop
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October 2022 by Lori Davis
Had alot of ghost face clothes
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October 2022 by L D
Please bring your inventory up.
