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February 2024 by william dwyer
ToooooExpensive!!!! They presented my car without even vacumninng
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January 2024 by Vwbugshop F.
Everyone here is awesome, great service and very clean. They always take my used motor oil with a smile on their face
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January 2024 by Cade Kesic
These people were very quick and nice. Supports military and will definitely will come back!
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December 2023 by Melody King
I came in for a tire rotation. After completion of the rotation, I was informed that I had a nail in my right front tire and it was in a good place for a patch. I immediately went to my local tire shop for the patch. They couldn't do it since my tires were over 6 years old. I left and made a brief stop, and came out to find my tire flat as a pancake. I had to be towed to a tire shop for 4 new tires. I would have appreciated an honest opinion from the service agent about the condition of the tires PRIOR to rotation as I had to be towed, and purchase 4 new tires for $1000. Spending $39.95 on the rotation added insult to injury. When you consult an EXPERT, you expect honest feedback. I just wasted $40 today with you and even forgot to give the agent my coupon:-((
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December 2023 by Stephanie Roy
Very cool and accomodating guys working there.
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December 2023 by Mark McDonald
Done very quickly. No problems. Always bring a coupon. You can find the coupons on their website.
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November 2023 by Tammi Chavez
I took a chance and drove in for an oil change without an appointment. They looked really busy, yet told me to drive right in and that it wouldn't take long. They were indeed quick, and when I attempted to use an "on line" coupon, he offered me a military discount when he saw my ID, which was even lower than the coupon. I was very impressed; just excellent customer service. The little waiting area was no drills but acceptable. Many thanks for such a pleasant experience.
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October 2023 by Robert K.
Stood at the counter for over 15 minutes and no one said a word to me. Finally the girl tells me it will be another 15 minutes before they can get it in to the garage. Not a smile. Not a "I'll be right with you". Nothing. Most unfriendly place I've seen. Need it done today but certainly the last time I'll ever use them. Now 25 minutes in and nothing.
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October 2023 by Myrda G.
Went in for a quick oil change. We were in and out in about 25 minutes. Team members were all friendly and professional. Watching them work on my vehicle, I didn't see them vacuum out the car and asked them about it after which they did bring the car back in and did a complete vacuum. If I was in the area again and needed an oil change I would definitely stop by again.
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October 2023 by terri bilbro
Joseph was courteous and went beyond the call of duty. Great employee! Thank you!Service: Brakes
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October 2023 by Tiffany S.
I have brought several cars here over the years for LOF. Today I brought in my Mini. They did the oil change last time. Today they inform me they can't do an oil change because my car has no coolant, very little oil and some part will "break if they try and remove it" ok. They top it off and I leave and drive straight to my regular mechanic. He does an oil change, doesn't find any leaks and says my coolant bottle is under pressure meaning it isn't leaking. Was it empty when I arrived at Jiffy Lube? I don't know. I will be keeping an eye on it. I heard him in the shop say that one part was cinched down way too tight. This is probably the part the guys at Jiffy Lube couldn't get off. However one of their guys cinched it down too tight last time. Don't do two turns past tight. My guy didn't indicate my car has any issues- so I'm not sure what these guys saw? They were nice to me and I appreciated that.
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September 2023 by Christian Morris
Lilian is one of my most helpful and cheerful employees. She was able to show me how to put oil in my car and check my tire pressure. I appreciate her presence and hope everyone at this location has a great day! Will defiantly be coming backServices: Air & cabin filter replacement
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September 2023 by Logan Aria Moya
the only reason i took my car in to get my oil changed here was because it’s a hassle to dispose of the oil when changing it yourself. BIG. MISTAKE.there was a leak on my oil pan that i was unaware of; they took it upon themselves to replace my drain plug with a magnetic drain plug. at the time i was in a rush and accepted their explanation, they made it sound great. however, magnetic drain plugs are a very, VERY temporary solution; this was not clarified to me; they told me this was a solution.these are bad for a few reasons. a) if you go through a magnetic field they can fail b) if you hit a bump wrong they can failand then for me personally, it split in half and completely wrecked my oil pan! i am now stuck with an $1100 bill and had to call triple a. thanks.i wouldn’t be leaving this review if i had been met with any type of customer service. but the manager was incredibly rude to me, talking over me/interrupting me, contradicting me, claiming my (very talented) mechanic doesn’t know what they’re talking about, even though i was polite when explaining the issue.in combination with how lax the employees were when i went in, i can see this is a problem with bad management.
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July 2023 by WT
After your oil service, check your engine to ensure they put the oil cap back on. I couldn't understand why, after an oil change, my truck all of a sudden started leaking massive amounts of oil. I took my truck to an auto repair shop. I received a call within a few minutes letting me know the oil cap is missing and "under the hood" is an oily mess.Enough said. Other than that, they usually had my truck and/or wife's car in and out within 45 minutes +/-. Needless to say, we no longer use Jiffy Lube :/
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July 2023 by Violette D
Please don’t go there if you want to be treated like a teenager. The employees are young and immature. No management insight and it’s completely disorganized and not customer service oriented. Will never roll my wheels there again. It’s located in Monterey but the feeling of a not pleasant environment.Services: Air & cabin filter replacement
