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November 2025 by Roliss Salinas
Walked in today the guy employee wouldn’t stop looking at me the whole time I was in the store made me feel uncomfortable couldn’t even shop good cause the way he was starring, then when we paid he was rude didn’t bother to ask us if we wanted to put our email or number, didn’t even say have a good day or thank you, will go back only when that employee isn’t there.
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November 2025 by Johanna Reyes
I went last week to return an item before I even walked in an employee gave an unwelcoming look. I walked in smiling unfortunately he was the one to help which is why I’m giving the 1 star. The other employee who was a girl was super friendly. Not sure what his name is he looked latino. I gave him the same energy back. So unprofessional!
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March 2025 by Jayden Vaughn
Zaire was very friendly, accommodating, and had wonderful customer service! Thank you so much for your time and help!
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September 2024 by Aleks Novikov
For the second time, Zerh (at least that’s what I think his name is) was absolutely unhelpful, incompetent and unprofessional. Instead of trying to be helpful and trying to understand my situation, he would give me cop out answers. He also made me feel uncomfortable with his rude chuckles and weird stares. I’m not comfortable visiting the store again.
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August 2024 by Joshua watkins
Good selection, friendly people
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July 2024 by Ayah Tarik
val was very helpful and super sweet!
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November 2023 by Charles Franklin
The prices are three times what they are across the way at h&w
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October 2023 by S F.
This particular store has some of the WORST customer service I have ever experienced. Moving forward I will either go to Santana Row Lulu or shop online.
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October 2023 by Nicole Manley
Let of security
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October 2023 by Gaspar C.
Always great service, A a lot to choose from. The quality of the merchandise is very good and the staff is always very helpful and they treat the military very well. Will always shop there.
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August 2023 by Tony V
Phenomenal service always! Despite an error out of their control, they went above and beyond to make the situation right!
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June 2023 by Oliver E
Well sorted store with welcoming staff.Additionally, the store offers a variety of activities for the local community incl. hosted runs, yoga classes, etc. in cooperation with local groups.Great package!
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June 2023 by john j.
Great athleisure wear, quality clothing and lots of cool styles. The staff is super helpful, lulu always hits the spot for gifts and personal shopping.
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May 2023 by Ann B.
Imagine not even knowing your own company warranty. Also probably shouldn't be rolling your eyes at your customers.
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May 2023 by Ксения Павлова
Poor management! Requested exchange, and didn’t have receipt ( was a gift) , they told us to comeback and bring the card, so they could find the purchase, but when we came back they even didn’t try to check the system . And didn’t make return! They lost a consistent customer! Bad!
