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November 2023 by Charles Franklin
The prices are three times what they are across the way at h&w
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October 2023 by S F.
This particular store has some of the WORST customer service I have ever experienced. Moving forward I will either go to Santana Row Lulu or shop online.
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October 2023 by Gaspar C.
Always great service, A a lot to choose from. The quality of the merchandise is very good and the staff is always very helpful and they treat the military very well. Will always shop there.
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August 2023 by Tony V
Phenomenal service always! Despite an error out of their control, they went above and beyond to make the situation right!
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June 2023 by Oliver E
Well sorted store with welcoming staff.Additionally, the store offers a variety of activities for the local community incl. hosted runs, yoga classes, etc. in cooperation with local groups.Great package!
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June 2023 by john j.
Great athleisure wear, quality clothing and lots of cool styles. The staff is super helpful, lulu always hits the spot for gifts and personal shopping.
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May 2023 by Ann B.
Imagine not even knowing your own company warranty. Also probably shouldn't be rolling your eyes at your customers.
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May 2023 by Ксения Павлова
Poor management! Requested exchange, and didn’t have receipt ( was a gift) , they told us to comeback and bring the card, so they could find the purchase, but when we came back they even didn’t try to check the system . And didn’t make return! They lost a consistent customer! Bad!
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January 2023 by Rob Rey
Great costumer service, all staff is courteous n knowledgeable
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December 2022 by Andrea S.
If you know exactly what you'd like to purchase and are ready to help yourself, then go on in. Better yet, go online. Clean, expected Lululemon apparel, small, lovely store. Biggest drawback is not only the absolute lack of customer service, but the seeming *judgement* of whether you are worth helping when you walk in. (I'll probably dress extremely nice the next time I walk in to test this theory.) Associates were talking more with each other and offered no assistance even though there were few people in the store. This lack of service happened multiple times at this location which is the only reason for this review -- wasn't just a one-off incident.
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December 2022 by Marlee J.
Sabrina was a doll. She was so kind to everyone and extremely helpful. The clothes are pricey but the best feeling exercise clothes ever!
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November 2022 by Thomas P.
Helpful sales lady and manager honored a posted sale that ended as we shopped! We will definitely shop Gilroy Outlets on our next central coast or NorCal trip!
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September 2022 by Ree
Smaller store. The woman at the register was on her phone a lot but she did acknowledge me when I walked in.
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August 2022 by Allison S.
Iv always had a great time in this store but today was especially great, I'm not sure if their name but they had a tattoo of a heart on their shoulder, absolutely amazing energy, made me feel so welcome and was very helpful with what I needed to find and then they helped me out at the register as well. hopefully this gets noticed by the right people since their employee is doing an amazing job. I will definitely update if I can find my receipt with their name!
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July 2022 by Jessica Tonascia
Jenna is the best!! So helpful and professional! This store is super organized and clean!
