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February 2024 by David C.
It's called Groome Transportation now. Needed to travel to Monterey in California from San Francisco and this was the best option. Booked on line and although the process needs a little tune up, reservation is quick. The exact location for pickup is not clear and there's no signage at the airport, if it's your first time it might be stressful. Bus/van is clean and comfortable, drivers where polite and professional.
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January 2024 by Charles Franklin
On time and on budget
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January 2024 by Henry Kuo
Great service , timely and efficent
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December 2023 by Karma Stardust
Super easy and so convenient to get from SJC to SFO terminal to terminal! Highly recommend! Way cheaper than Uber!
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December 2023 by john poma
Best way to get to San Jose airport...
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November 2023 by Bo Cisyk
Groomer shuttle took over from previous trans company. Wife had a reservation for 8:15 pm pickup on Calle Principal location. The company called us at 7 pm, notifying her that her bus was cancelled due to company issues. They said she would have to catch the bus at 7:20 in Marina, not our home town. Gave her a twenty minute notice. Very poor customer service. In the end I had to drive her to SFO to catch her flight.
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October 2023 by Olivia Abrecht
Avoid this shuttle service due to unreliability and lack of customer service! Take my experience as your forewarning. I booked an evening shuttle a few weeks in advance of my travel plans flying into San Joseto shuttle into Monterey. On the day of my travel, my flight was delayed so I called into their phone line to see what could be done. Their representative told me no problem, I would be moved to the next shuttle and my reservation would be updated so I would have a seat on that shuttle. Once I landed in San Jose, I hadn’t received an email confirmation nor text of the change so I called back into the phone line and was told that the change was never made and that the shuttle was now full. The next shuttle wasn’t for much later in the evening and I had firm plans to arrive in Monterey at a certain time. I was left with no option but to book a Lyft (which I obviously was avoiding due to the high cost and possible unreliability of drivers in the area). I reached out to management to request a full refund for my ticket and they granted this, although beware, you have to fight for this refund even if the cause of your issues falls on the company’s fault. Additionally, I asked for compensation in the cost incurred for the difference in my Lyft ride vs the Monterey Airbus Shuttle ride and I am still in battle with Groome (the multi-million corporation who is the parent company of Monterey Airbus Shuttle) to get this compensated. AVOID AT ALL COSTS.
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September 2023 by George Jacinto
This is the best air bus that I ride.
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September 2023 by John Louie Bernardo
Wreckless driver. Unsafe lane changing. Driving 101 south 8/11/23 6:30pm bus GM33 m94 stickers. Crossing over multiple lanes at once without signaling
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August 2023 by Mail Stop
Excellent and efficient service with smile!!! Good for all who like to catch flight from SFO and SJC airports!!!
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August 2023 by sergio cervantes
You need more hours
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August 2023 by Dustin Pilcher
Try not to use this service. I called to make a reservation and the agent hung up on me. He was extremely rude, so when I asked him about it, he hung up. I called right back. When I said hello and he recognized my voice, he hung up again. I had been civil before but now I was not happy. I called back a total of 10 times to try to take to a supervisor or get any time of service and the guy hung up on me every time. I can admit sometimes I can become a “Karen” but actually this time I was very professional. After such abysmal service, I submitted a complaint with the Better Business Bureau. They were unable to get a response from this business!! Business like this should not stay in business!!
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August 2023 by Ulysses Tellado
It was a perfect ride. No worries about traffic, switching lanes, or people tailgating. Easy Peasy, Nice and Easy
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July 2023 by Marianne Bischoff
NO AIR ON THE BUS!Our driver is honestly trying to stay in the fastest lane and help get us through the CA traffic.but we are an hour in toward the marina station with an hour to go, per Google maps, and every single person is SWEATING, wiping their brows and necks.IT'S MISERABLE.There are 8 adults and one infant, in the smaller of their two buses, and not one window can be open, and he has the air blasting at full blast, but it's broken and is only blowing warm air that we can barely feel.This has to be unsafe for the quite elderly couple and baby on board, not to mention the rest of us.I cannot believe they would run this bus in the CA heat like this.Unbelievable.I'll never trust them again and will instead choose an uber.
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July 2023 by Laura Anderson
Fast, efficient, could book up to departure. Great option for standby passengers chasing available seats on flights out of the Bay
