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February 2024 by Arthur S.
As a local business person, I rely on our NAPA auto parts store for so much. They are very helpful, especially Sylvia, who chases down parts and goes the extra mile! Thank you NAPA and Sylvia.
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February 2024 by Brandon S.
Great shop. They were quick and knowledgeable. Had everything I needed and more. This is the spot for your auto needs.
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January 2024 by Isabelle Perez
Sylvia at Napa on 12/21 was so incredibly rude! I work in hospitality, face to face with people all the time and I would never imagine talking to a customer in that manner. If you’re gonna work with people put on a brave face.
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December 2023 by Jeff G
The employees are very friendly but their prices on their oil filters are completely ridiculous. Expect to pay 2x dealer prices.
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December 2023 by Anthony Enea
I have a 32 year old mitsubishi mighty max truck 2cd owner and I was driving up junipero street when the clutch cable snapped, I called napa auto parts in gorgeous monterey and a lady answered the phone on the very 1st ring. She was calm and located me the part and told me she would have it by 10am. Very impressive her name was Sherri. Great job merry Christmas
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December 2023 by Kristen Zabrowski
Needed a new battery for my Prius & was pretty surprised by how difficult it turned out to be to find the correct battery at any of the auto parts stores around town. After striking out at 3 or 4 other places, I was able to find it at Napa. Well, they actually didn't even have one in stock locally at the time either but were able to help me by having one delivered from their Santa Clara store. So while I did have to wait a few more days to actually pick up my battery, I was still happy with their service & with the price I ended up paying thanks to a 20% off Black Friday deal. At the end of the day it was $60+ less than the next-cheapest option I could find in town, so pro tip: check their website for discounts that might not be available in-store ??
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September 2023 by Laura Gates
Tgey seem to know what they are talking about alot more then their competitors
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August 2023 by Julio C.
I have one problem with spark plugs I explained to the manager I lost my receipt And so root to me I try to explain my situation So tell him ensure mistake And I buy for $17 so for 6 $135 And the manager He kimmy the Bad ones The service for a customer is really really bad I never A coming in I never come back
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August 2023 by Eric T.
I needed heat sink paste for a ignition module and the closest was all the way in Watsonville. The store didn't have any on the shelves but they did not stop until they found some so I could finish the job. They could've easily said "sorry" but they went the extra mile showing they really care about their customers. so great to see old-fashioned top level customer service!
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June 2023 by Alan E.
I had a really good customer experience. Sylvia, who assisted me, was incredibly helpful and took her time to ensure the parts I was looking for were correct. Her knowledge and dedication to customer satisfaction were impressive, as she provided valuable insights, answered my questions, and ensured I left with the right parts. The store is clean and stocked with a wide selection of automotive parts. Overall, I highly recommend. Thanks again Sylvia!
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June 2023 by Michael T.
I have been coming to this store for a number of years and in all those years NEVER once have I experienced such horrible customer service!!! This has happened to me the last few times I have been in there and I am not to sure if I will be going back in there as long as that person is working there, I heard one of the guys call her Silvia, that lady needs an attitude adjustment she acts like customers need them well let me tell you that cant be further from the truth! Even though Napas prices are a little bit higher then their competitors I have always came to this store to get good quality parts but what was number 1 on my list was the awesome customer service I had always experienced along with how knowledgeable and extremely helpful the sales people are if I liked being treated as if I am bothering someone by trying to buy things shoot I can just go to autozone or oreillys!! Looks like this place is losing its integrity and reputation ever since the owner sold the business. Its amazing but also terrible how 1 bad apple can ruin the bunch. If you do shop there steer clear of the lady with the short dark hair she just might bite your head off!!!
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April 2023 by Charles Keith
This place has just about everything you could want in an automotive supply store. The staff are well informed on most vehicles and they know what parts are compatible with your car or truck. I would recommend shopping for your parts here before any other place.
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March 2023 by Jesse Mueller
Great staff, big parts supply, and they even deliver to the shops in the area. I've been a mechanic for 20+ years and have always preferred Napa parts vs the other stores. Quality and reliability is far superior.
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November 2022 by Bill Debolt
Best place to buy auto parts. A tiny bit more pennies but they have QUALITY parts.
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October 2022 by Carlos G.
Napa used to be great with customer service when Ron was manager !! Ever since he left and new ownership service delcined. I went in and asked for a exhaust gasket she said the one she had was small and wouldn't fit. Where is the going above and beyond ? Sadly it doesn't exist she could've grabbed a double and seen witch one could've fit it's worth I try right ? But just looked and disregarded me.