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January 2024 by Safwat Malek
Both Beatrice & Rory are very pleasant, cheerful, professional and intelligent.I visited the Monterey facility yesterday as Rory promptly took the car to the mechanic staff.They performed diagnostic tests on the car and completed everything within 1 hour.Rory explained everything to me.The SURPRISING finally was that the service they performed was COMPLIMENTARY!!!Thank you for your courtesy and generosity.Safwst
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January 2024 by Barbara Gicquel
I have taken my Mini Cooper to Pacific Motor Co. for years now, and continue to trust that their work is great and the office people are as well. They take my car in when I get there and I wait for them to finish. New brakes this week. My mini purrs like a kitten and it’s 10 years old!
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December 2023 by Tommy Barker
The crew here have always provided honest and fair service. I was recommended to them about a decade ago and it has been the best experience ever since. They are considerate and personable when needed.10 years of maintenance on multiple vehicles over hundreds of thousands of miles of maintenance, routine and unexpected repairs alike. It is not always fun paying for a large repair but knowing someone is genuine on the other side does make it a little easier to accpet.
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December 2023 by Greg Thompson
I've taken my 2005 Jaguar and other vehicles to Pacific Motor Service on Franklin Street for over 10 years and have experienced nothing but prompt, top shelf service. Rory and Beatrice at the service desk are utmost professionals and have always been pleasant, honest, fair, and accommodating. In my experience, it's the best auto repair shop on the Monterey Peninsula.
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December 2023 by Judy Roberts
Pacific Motors is an exceptional car service. Took my Mini Cooper in for annual service. Work was done quickly. The service staff both on the phone and in person were super nice, efficient and helpful. Highly recommend them.
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December 2023 by Athan Datu
There are plenty of choices out there, and I could have gone with any other car repair shop. It was my first time ever needing to take my car to a repair shop in Monterey as I am new in the area, and I'm glad I brought it to Pacific Motor Service.Look, any good, decent, honest automotive technician is going to do a good job, but it's when one goes the extra mile that a business, in this case, a car repair shop, will stand out. First of all, my very first interaction over the phone with Beatrice (I hope I'm spelling her name correctly) was wonderful. She was attentive, clear, respectful, and always sounded like she was smiling (yeah, I know, but you know you can hear that). Once I showed up, Rory (again, I hope I'm at least close to how you spell his name) was smiling, respectful, attentive, kind, and even used the adjective "lovely" every time he referred to my old car.This sort of customer service is the very first impact with your customer and will set the vibe for the remaining of the interactions you'll have with this business, and I was happy to stick with them.My specific car issue was a "check-engine" light that came on one day, and turned off the next. I just wanted to make sure it got checked and my car was safe to drive. They performed a diagnostic, found what the issue was and repaired it, as well as a leaky tire I was unfortunate to have while driving to Pacific Motor Service.They're a bit pricier to what I am used to, but I would not knock a star off from their review for that. They're service, their attention was memorable and I would definitely recommend them to whomever may need a good mechanic.
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October 2023 by Bronxbomber4ever
Excellent customer service. Walked me thru the process every step of the way. Turned out one surprising but expensive problem with my car is covered under warranty, and they were very gracious and understanding when I had to decline the work. However, everything else they did, from providing shuttle service to fixing the rest of the issues, were done efficiently. My car was as clean as I left it. I mean, the whole experience was exemplary. Thank you so much.
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October 2023 by Billie Oberg
Took our BMW in and had multiple things fixed. They did an excellent job! We are very happy with the service they provided. Definitely will use them again for our car services! Very friendly staff and got our car back faster then we thought.Services: Carburetor cleaning
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October 2023 by Carissa McKee
We had some unexpected trouble with our Toyota Rav 4 while on vacation in Monterey. We live 3 hours away and wanted to make sure it was safe to drive before heading home. We took it to Pacific Motor Service and let me just say this was easily the best mechanic experience either of us have ever had and one of the best general customer service experiences as well. We ended up needing quite a bit of work done (front end struts and shocks) and they were able to complete all of it the very next day so that we could go home. Rory, the person who we primary dealt with, is an excellent communicator and we felt very well informed and taken care of. The other woman (so sorry I forgot her name) on staff was also very accommodating. They even held onto my luggage in the office while the car was being worked on so they I didn't have to lug it around town. I'm so happy with this service that I would honestly consider going back to Monterey for any serious car repairs just to go to this shop. Can whole headtedly recommend this business. Thank you very much to this excellent team!
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September 2023 by Brittany L.
In response to the owners reply, Bernadette, I believe her name is was the rude one. I ended up apologizing for my own frustrations at the end of my visit despite her snarky remarks throughout our interaction. Of course, after my car breaking down 4 hours away from home I was in a desperate state. I get it, the industry is stressful , but she didn't help matters at all. They took my car & tested it -they found nothing wrong. I was charged $200 and that was after the slight AAA discount. I have never been charged 200$ for an inspection with zero outcome. Thankfully, after towing my car home, my local friend checked it out and they fixed it in under an hour. I have the charges in front of me on my credit card. I also asked about getting the inspection fee waived if I were to proceed with getting it looked into further and was told that is not a possibility. I was left to decide on being charged hundreds, if not thousands, more with no garauntee of an outcome? I understand each place has its own way of doing things but in all of the vehicle services I have recieved, it was shocking to be charged that much to recieve no diagnosis and to be expected to pay even more for further inspection.
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September 2023 by S Ginn
Rory, Beatrice and the whole team at Pacific Motor were wonderful this week. Rory especially was incredibly kind, personable, communicative and professional. Our car needed quite a bit of maintenance on a tight timeline and the Pacific Motor crew went above and beyond to accommodate us. Rory provided frequent and thorough communication which was so appreciated given that we aren’t from the area. Rory made us feel confident and comfortable trusting that the work he and his team did was appropriate. We wouldn’t hesitate to come back to PM for future car needs.Services: General repairs & maintenance
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September 2023 by Alex G.
Rory was so professional and helpful and did a great job.This group has incredible customer serviceand they explained all the options.
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August 2023 by Girolamo C.
Customers for Life---That is what happens when you take your vehicle to be serviced at Pacific Motor Service. They will treat you so well that you will go nowhere else---ever. In my 30+ years of experience as a Process Improvement Engineer for the automotive industry I have worked with some of the best (and some of the worst) in the business. You will find none better than Pacific Motor Service. Starting with the appointment process through the actual maintenance on vehicles, they do it right the first time. Beatrice and Rory the front line employees who will manage your appointment are both competent, knowledgeable and proactive in making sure you get top shelf treatment. I drIve from Gilroy to Monterey (about 45 miles) because Pacific Motor Service hires competent, knowledgeable, ASE certified technicians and good people. In Gilroy I have experienced either incompetence, ineptness, an uncaring (let's skin the sheep) attitude, higher prices or a combination of the previously mentioned. Go the distance to Pacific, be treated well and receive excellent maintenance and repair work too.
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August 2023 by Rod Brisendine
We broke down while traveling with a failed water pump. They kept us informed on their progress and had us back on the road in a timely manner.There rates were very good.Service: Engine repair
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August 2023 by Rick Meech
Pacific Motor Service deserves at least eight stars...so add as many stars as needed to bring the average of all the posts up to eight. I'm bad at math so if somebody else could get on that it would be appreciated. Anyway, they found and replaced a dead instrument panel in my 2010 Malibu. Two other garages couldn't even find the part. The price was very very fair. I won't use anyone else in the future.
