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March 2024 by Cindi B.
Please be aware that if your dog has a flesh-colored inner ear they WILL NOT take your pet for grooming. I have been their customer for years and was NEVER TOLD this until today's appointment that I waited for 6 weeks to get. The manager was called in and verified they would not groom my dog. When I asked if this was a new policy he demurred and said they should have told me when my dog was groomed in the past. Whaaat? They were nice but ill-managed. Would you trust a groomer whom you can't trust to tell you the rules? VERY unprofessional!
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March 2024 by Donald B.
I've been using other grooming facilities around the Monterey area & have had some issues with some of them, the reason being that I have a Terrier that doesn't like to be brushed or have his nails trimmed. So, I wanted to give Petco groomers a try! I'm VERY pleased with the facility, staff, & Dori the manager who is an excellent groomer and she was able to brush him & slowly trimmed his nails too. I'm using this facility from now on!
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March 2024 by Michael D.
This is a nice store -- clean, well-organized, good selection of products. There are a lot of negative reviews about the dog grooming service. I don't know anything about that and don't care because I don't have my dog groomed there.
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February 2024 by Alvaro Gonzalez
Knowledgeable and friendly staff!
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February 2024 by Stephen Hall
Great service and friendly staff.
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February 2024 by Kurt Hansen
They are chronically understaffed there's two people running the whole store it seems
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January 2024 by LA R
Way over priced.
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December 2023 by Jennifer L.
Let me preface this review by saying I realize that I shouldn't be surprised there are bad groomers at Petco, but I lost my great mobile dog groomer and, many groomers (at the time) were too far or not taking new clients. Petco grooming was my last resort. A couple weeks ago, I took my senior Pomeranian, Ozzie to get his nails cut as his nails grow fast and his dew claw starts curling in. Julie was there to cut his nails. I waited and watched her through the glass. My dog was struggling, flinching and it looked like he may have yipped and was a little distressed. I tried to give her the benefit of the doubt as she was nice and looked young. When she was done, she proceeded to try to "sell me" on just grinding his nails because his nails are black and it's difficult to see his quick (or cuticle). I was kind of surprised at this statement as NO groomer has ever said this and I took this as someone that is inexperienced and looking to "get out of" cutting nails. Again, a little bothered, I brushed it off. I took both of my dogs to get groomed this passed Saturday and there were, again, some subtle warning signs with Julie. There was about 8 dogs checking in all at 10 and I waited about 10-15 minutes to "check them in." Julie was there and I saw her attempting to cut another dog's nails who was crying and yipping. I had to wait until she was done to get checked in. I thought it odd that none of the other groomers would check them in to help her, and instead helped THEIR customers who were waiting after me. I didn't realize only the groomer can check in your dog (i'm being facetious, because that never was the case!). Ultimately, I dropped them off finally. A few hours later I got a call to come pick them up, but Julie told me that there was an "incident" with Ozzie. Basically, she said he freaked out and she couldn't finish grooming him. She did not explain to me what freaking out meant or what happened but explained she couldn't finish cutting his face or his nails. I didn't say much on the phone because I was pretty upset to hear this and I rushed over to go get him. I arrived there, and she was already working on another dog. There was a couple other groomers around. I was waiting for her to come show me my dog, and to explain what happened, but she just asked me to pay. I thought that was weird because she just told me she didn't complete the service and I was expecting at least a reasonable discount. Then some other older groomer butted in and gave me some BS explanation that it was a crazy day, there were crazy dogs, and thus somehow I'm beholden to have to pay her the full price and also implying somehow, it's my fault for booking this on a busy day like Saturday. She seemed a little bossy, and appeared to not want to fully explain why I have to pay full price for incomplete service. At the time, which I regret now, I opted to just pay and not fight the issue, because I wasn't sure I would be able to find another groomer as I had such a hard time finding one a few months earlier. I also even tipped her even though I was upset about the interaction. I finally saw my dog, and he looked OK. His face had long, straggly hairs, and his nails weren't clipped even though she told me she clipped three of them. It wasn't as bad as I thought but I still think a 10% or 15% discount would've been appropriate. I tried to explain this has NEVER happened and again they tried to blame the craziness of the dogs there. Julie also told me "Elvira was fine." This had to have been a lie, because Elvira was so freaked out once I got her. She was pulling on the leash to get out of there and she kept immediately sitting her butt down like maybe she got somewhere cut in her rear quarters. She wouldn't even let me touch her. I checked her and couldn't find anything. When I got home, I called them back to ask if something happened with her and whoever answered the phone was very rude and flatly told me "no s
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December 2023 by Michelle Noseworthy
Helpful, discounts, friendly staff.
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November 2023 by Desiree Rubio
They Have almost everything for cats
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November 2023 by Randy W
Ryan and the team are great.
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November 2023 by Eddy Hamelin
I welcome death.
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November 2023 by Eddie Isaacs
Great merchandise at reasonable prices.
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October 2023 by D B.
Petco workers know your environment. I stood around for about five without any employees asking me if I needed help. I overheard several conversations between the workers about hooking up after work, and how tired they were. Remember without customers you wouldn't have a job. Managers work with your team to be better. Make your customers feel like you want them there.
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October 2023 by Amie A.
Do not take your dog here!DO NOT WASTE YOUR TIME useless and incompent groomers and management. I made it very clear in my appointment notes he didn't like his feet touched and did not like baths and yet was called 20 minutes after I left to pick up my dog because he was "nipping" at her when she was trying to clip his feet. I asked just to bayhe him. No m, they can because ba thing with any matts will cause hematomas ??? Are you serious? What are you using to bathe with?? First off, I cut his matts mayself and I checked him in front of the groomer watching and he didnt have any mats, second that's simply absurd. Now I'm stuck in traffic 30 minutes away with a manger calling because I supposedly have to talk to him. Which I hung up on because, well I'm driving. I got the message and I have NOTHING else to say except the wispy little girl who can't talk above a whisper should not be grooming large dogs and I don't have time for this kind of incompetence. NEXT!!! Also, Andrew the store manager is as useless as you might expect for a pet food store manager. Doesn't listen!! He called me three times after I told him I'm driving and cannot do this! To which he said he didn't think people were that rude, where've you been Andrew?? You frikking waste my time and probably freaked out my dog then insist on calling me over and over while I'm driving back to get him? But I'm rude? Wait til I get back to the store!