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October 2023 by Jessica
Always find the best silver goodies here! They have great prices and are so friendly! I always have to stop by when in Monterey
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November 2022 by Alicia Massey
We love this store! When we come to Monterey our whole family looks forward to visiting and seeing what new beautiful selection they have. Everyone leaves with something and they have such good prices. Lastly, but not least the employees are just so friendly and helpful, it makes things all the much better.
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August 2022 by Siena T.
i have purchased many rings and even a pair of earrings from here. the customer service i receive is always great and the quality of their items is even better. i will continue to recommend this place to friends and visit when i'm in town :)
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August 2022 by Clawman Segele
The gentleman was extremely nice and helpful. I bought my first chain here and he made the process very easy by being patient, being friendly, and giving me a very generous discount. I am from out of town but I would definitely recommend this place to my friends if I did live in the area. I also had a very nice conversation with the gentleman after my purchase. The whole experience really made my day. This place is really a gem!
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July 2022 by Michelle B.
I love this place! I've stopped here many times over the years and found beautiful finds!
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March 2022 by Jesse C.
Service is pretty damn good when you're looking to make a purchase! Very helpful staff and pretty amazing selection :) I was bummed when one of my 'spinner' rings I bought at Super Silver broke 5 months after I purchased it cause lets be real those things are super satisfying to wear and spin spin spin. I went in to see what they could do for me. The gal informed me they don't do repairs and 5 months is too long to do an exchange or replace it. She did offer to give me a discount on a new purchase. I didn't push, I kinda stared at their return policy looking for any sort of wiggle room, but when she asked me if she could help me with anything else I just said "I'm good" and I walked out. Don't get me wrong, I didn't know what to expect and I suppose my customer service standards are pretty high since I own a store in which we liberally take back damaged, or ill-fitting product in order to retain customers, to show them we value them more than saving a dollar (which, lets not pretend to be altruistic, is in itself a tactic to make more money over the long term with returning, satisfied customers.) But I admit, getting the answer that 5 months is "too long" to do anything for me, in my opinion says, 'we don't expect our product to last that long and would rather save the X amount of dollars on your initial purchase than development of a loyal customer. A little Snooty? Yes, I'm a bit of a customer service snob and to be honest I could have tried to find a compromise, but alas making returns already has an air of guilt and I dislike confrontation. So, sadly, I hesitate to shop here again. The ring was $25 of a $200 dollar purchase and all the other product I received is holding up very nicely. When I bought the ring initially the girl even mentioned to me that there is a tendency for that type of ring to lose its spinny part. SOOO, they warned me of the problem and I purchased it anyway - my b
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February 2022 by Alekz Londos
THIS STORE SOLD ME A FAKE SILVER NECKLACE FOR A LITTLE OVER $1, 300. WHEN I FOUND OUT A FEW YEARS LATER, THE PAWN SHOP WOULDN'T EVEN GIVE ME $50 FOR IT. I TRIED CONTACTING THE OWNERS TO GET A REFUND AND THEY IGNORED ME. I LATER WENT INTO THE STORE WITH A MAGNET AND THE MAJORITY OF THEIR SILVER IS MAGNETIC, THAT MEANS IT'S NOT STERLING SILVER. THEY GOT MAD AT ME AND MADE ME LEAVE THE STORE!!! I'M STILL IN COMMUNICATIONS WITH THE BETTER BUSINESS BUREAU AND PROCEEDING WITH THE CLAIM.
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February 2022 by B B.
I Love this place! They have so many rings, necklaces and so much more to choose from. The staff is Very friendly and knowledgeable. I highly recommend going there. Go check it out!!
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January 2022 by Arturo M.
These guys were quick, helpful and on top of covid safey. I was very happy with the guy that helped us. He was polite and had us out very fast.
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December 2021 by Jessica M.
I have been shopping at Super Silver for years and definitely recommend it to anyone who prefers silver jewelry. I stopped in recently to look for presents and was really happy to see they were practicing safe covid procedures, even with the holdiay rush. I worked with a staff named Alana who helped me look at a ton of different pendants until I found the right one in my price range. She was super nice and didn't rush off to help some customer with a bigger budget, like other jewelry stores. I have always had great service here and this time was no different.
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December 2021 by Sharareh R.
I would give the store manager (she was there on the weekend) negative stars here if I could. She was rude, impatient, and above all - incompetent. Can't imagine who would put her in charge of a large jewelry store. I've been a loyal customer for years - her behavior just cost this store a big supporter.
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December 2021 by Ariana J.
The staff are always very helpful and I just love the manager at this establishment. She's helped me pick out gifts and items for myself. She'll ask various questions about your budget and what styles you like most. The staff have always been very attentive and knowledgeable about the various stones and styles available. All of this makes it worthwhile to be a repeat customer. I highly recommend them to anyone who enjoys jewelry.
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December 2021 by Alex F.
Never been to this place but my partner and decided to pop in. We were looking at the rings on top of one of the counters and instead of being asked not to touch the jewelry, one of the associates behind the counter proceeded to stand in front of us and call out to her co-worker if she had seen the "do not touch" sign. Talk about passive aggressive. We left after that and won't be back.
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December 2021 by Renée (Monterenée)
Good prices, great service, always a diverse selection .
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November 2021 by Ariana S.
This used to be one of my favorite jewelry stores, but it seems like the quality isn't what it used to be. After a handful of rings I've purchased here, I bought one where the band split after a few months of on/off wear. I didn't think too much of it, but recently went back and purchased a few nose rings and the gem snapped right off the stud when taking it out to try on the other... I feel like I'm just throwing money away :(
