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February 2024 by Ashley Mae
After the third nail on a chalkboard experience at this store finally realizing the reason myself and so many struggle getting things resolved here is because they’re not a real T-Mobile. They’re just an “authorized dealer”. Wish I would’ve payed attention to that sooner (or that someone in this store would’ve mentioned it). Spent an hour here trying to get help with a phone that died, assuming I’d need a new phone. Usually head of account just calls, but they don’t allow that here and said to call 611. When that was done, after a 30 minute wait, 611 said he should’ve just been able to talk to them over the phone to get the problem resolved (what we tried doing in the first place!!). Then after going through all that they told me my only option to get a phone that day would be to buy the newest phone on a 24 month payment plan… what a joke. Take the advice they gave me. Save yourself the time, energy, and trip and just go to a corporate store.
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February 2024 by Stuart Clough
The front office staff I dealt with was a really nice guy and was trying hard, but a combination of absent management (he had to go out the back to ask about everything and the manager never ventured out) and ridiculously inefficient, unclear and non-functional corporate systems made it impossible to get what I wanted.My other team member who normally deals with t-mobile has refused to deal with them anymore saying any issue is usually a 2-3 hour exercise. I wasn't sure that could be the case.So I ventured in. I needed 10 new sim cards for a business. 3 hours later, no success, but we had submitted all the documents and hopefully they would be approved in the morning.Arrived in the morning, the application had "timed out / cancelled for fraud", so we started again. Finally (another 3 hours) it turns out I needed another document - which I didn't have access to. So later I sent the document through (it was a delay of 2 weeks getting the document and some other personal issues). Mailed it in, no response. Followed up, no response. Rang them. oh yeah we got that, let me investigate. Oh the application was again cancelled for fraud. So I asked if they could re-start the application, which they agreed to do. I have never heard anything back from them.Just for the record, we are a small business with 2 staff selling services to cities. Where is their evidence of fraud? And by the way we already have an account with t-mobile with over 10 devices - so how can they claim fraud on one side and not on another.Its bewildering how t-mobile survives.
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December 2023 by Lesly Ann Edmison-Dones
UNSATISFIED BY THE LAZY SERVICE. NO SALES SKILLS WHAT SO EVER. I WISH MORE FILIPINOS WORKED THERE, LIKE WE GET OVER THE PHONE. THEY WERE READY TO CLOSE THE STORE DUE TO NO CUSTOMERS COMING IN, WHICH MAKES YOU WONDER WHY THAT STORE IS EVEN OPEN FOR BUSINES. THEY DON'T EVEN KNOW HOW TO DO THEIR JOB RIGHT.
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July 2023 by Shamaira Starks
I went into this location after my birthday passing Sunday July 16 an my whole weekend going down hill, but to end it all my phone ruined. I went into the store a was immediately greeted an it took them less than 20 minutes to assist others there before me.I was assisted by Julisa the store Manager, she was the greatest, I’ve never in my life been somewhere they were so helpful an well knowledge. She actually assisted me how I wanted by breaking everything down for me an helping to understand what I’d be paying.Thanks so much for the experience an I will be back here if I even have any other problems in the future.By the way I walked out with my New IPhone and Apple Watch I was well satisfied, So I left out overly happy even after my weekend went to hell .Thanks so much Julisa keep working hard your store rocks.
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July 2023 by Brad Caldana
I was in the store to look at an Apple Watch and try it on. I was told they had the 45mm in stock. They gave me an employees old version to try on.I had a two year old with me and told them I was short on time. They told me they checked the safe. But the series 8 45mm was in the other safe on a timer that would take 7 minutes to open. But it would be quick. I said OK I’d be right back and run in pharmacy next door.Came back and they were with another customer. I waited for about 5-10 more minutes they saw me there. Another employee asked if they could help and I said sure that person was helping me but they needed to get phone from the safe that was locked. They asked if they could help me and I said sure.They went to other employee and came back to say they needed to help me. They came over a few minutes later to tell me they checked and were out of that but had the SE model. They could get me that or prefer what I wanted.I said that’s so messed up you knew I was short on time and I’m here with a 2 year old. I left the store angry. Then realized it was all a lie to keep me around to either sell me a lower model or the sell to ship it to me.How messed up to lie so many levels and leave me in that situation with the small child.
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May 2023 by corena bingham
I got to the store close to closing time and there were several other people waiting. Both employees were absolute rock stars! They helped everyone as quickly as they could and stayed after closing. I am terrible at remembering names but i think it was Ivan and Julia ??? If im wrong im sorry you both need a raise and a paid vacation THANK YOU SO MUCH!!!!!!!!!
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May 2023 by Sabina d'Agliano
Left Verizon's horrible customer service and came here. A breath of fresh air... They were so nice, so helpful and I switched immediately.
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April 2023 by Hunter Rodriquez (Ɗα moσѕє ιѕ ιη)
Deeply informative and kind! I was able to get in, get a whole new phone plan and walk out with many deals and the understanding of where my money is going under my belt.I especially want to thank Ivan and Lina for their mutual expertise and quick movement during this time.
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March 2023 by Baby J.
Ivan is amazing he helped me out with my iPhone upgrade.Great service all around. Everyone in the store was super helpful.
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January 2023 by Kathryn A.
Unpleasant experience with Gavin. No effort, very flat, no genuine interest in answering a couple of very easy questions. I have loved my T-mobile experience until this brief encounter. I will be in the market to upgrade soon and he would definitely not get my business. I asked about a new phone and some of the differences and he could hardly be bothered to explain them. But he pointed and said "you can go look at them". Duh. You want me to spend $1000?? Please how a little interest.
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January 2023 by raj vhan
I visited this store while on vacation. Called ahead and was greeted by Nedy who encouraged me to stop in and get my Mom’s phone switched over as she had a new one. Nedy even went out of his way to put the screensaver on the phone and pair it with my mom’s Apple Watch. I was impressed with his professionalism and helpfulness. Highly recommend this store. Team members like Nedy make it a great place to do business.
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November 2022 by Stella K.
I went in to start a new plan and buy a new phone. Neddy was great. He was professional, kind, and patient during the entire process. He went above and beyond to explain everything to me. I had a great experience.
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October 2022 by Carlos H.
I went in and asked a girl for help and she said "you have to do it on your own". I asked is there a way you can look it up for me? And she said no.I went to a different T-Mobile store and my experience was completely different. The worker helped me out and all they needed was my phone number and to ver my ID.
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October 2022 by Alex B.
Ned's and lupe are so so so amazing!!! They helped my mom and I work throughout all of our problems. It's was even lupe's first day but they were both really patient and professional employees, they even stayed an hour after closing time to help us out!! They are great and I definitely recommend this location!!
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September 2022 by Rana Tarabishi
I had today a best customer service his name Tndy he was a very polite, has enough knowledgeable.He deserves a big five stars.
