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December 2025 by Rebecca Bishop
Just what we are all looking for: honest mechanics with excellent expertise. Fair prices, clean business. The best!
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October 2025 by Helmut Schonwalder
This just to confirm that we love TOM's, used to go to TOM's at MUNRAS for years and now whenever we have issues with our cars, a NISSAN car and an ESCALADE truck, we see Edgar who runs the show and have never been disappointed about service and / or price!
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June 2025 by Cl Carol
Really rude bad customer service don’t know his name so can only describe he was was Asian descent. I don’t recommend this place! I can see there are other bad reviews like mine Saying how rude they are.
I Got a really bad gut instinct at this place while I was there thinking this place isn’t good and to leave. I felt very disrespected as a customer and a snotty attitude towards me from the guy, you think they be courteous and want your business but NOT this place . I Came to get a smog check called to make sure it was star certified and the cost . When I get there he charges me more and and said I didn’t call for that info and rude . I called exactly for that reason I even repeated myself 2-3 times to make sure it was $62.00 including smog certificate and it was a star certified station because my dmv renewal paper said it has to be a star. The Asian guy ( don’t know his name ) denied I said that abd called for that reason and grabbed my smog paper from my hand when I drove up which was odd to read it and starts questioning me on where my address was and I should move cause my address not say monterey . I have just moved here so has my old address
I had some questions on the star smog and he was more into where I live and did not listen to me it was just a real bad customer service and he was mean. I hate to see if MY car had issues and I had to deal with him . Bad vibe no respect. I told him I’m not comfortable with all the questions that I should move and asking me on my address & you deny that I called for a price then charge me more than what you said . The whole experience was off . He never apologized he said fine go . Just strange you think In this day and age companies need the work and would be respectful to customers. I don’t recommend this place at all.
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December 2024 by Steve Lisowski
Great mechanic. Very fair priced and honest with his work. He is our go to guy now.
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July 2024 by Patrick Hansen
They were able to fix my broken starter same day while on a road trip - great service!
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August 2023 by Scott R.
I went to All Automotive with a leaking oil pan. I had been quoted an exorbitant amount to replace the pan after visiting Matteson's in Pacific Grove. Edgar and his crew fixed the oil pan and I was out of there the same day for a very reasonable rate. The staff is friendly, the garage and office are immaculate, and I will only return to All Automotive in the future.
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August 2023 by Bart Mccormick
Best! Honest, fair.
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April 2023 by Jayne Guthrie
Been going to TOM'S for auto service for many, many years. If I could I would give him 10 Stars! Jayne Guthrie
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August 2022 by Linda Upham
I was recommended to go there by a friend. I was completely satisfied with my service.
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August 2022 by Mark Ekus
Great service!
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August 2022 by J. R.
The associate who helped me was so nice. I like that.
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August 2022 by David P. Hughey
Moved location.
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August 2022 by Professor Oh
Same great service as Toms in a slightly harder to find location. So glad the team from the old shop is still around. My family has used them for decades and I'm sure my kids will too. Honest and reliable garage, nothing else to say.
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August 2022 by Wayne T.
Beware, taking your car to a shop that does not want your business is dangerous!! We know the new owner, Edgar, from Tom's on Abrego. Tom retired and Edgar moved the shop. Edgar needs Tom to run a business. I booked my car two weeks in advance. When dropping the car off Edgar was writing down my complaint was a noise. This is the 3rd conversation I had with him about this, the last was the night before IN PERSON! "There is no noise" I told him. A few minutes into the conversation he said we "need to hear the noise!" What noise? I said again, "there is no noise." I moved on to address the car lunging from a stop and addressed broken motor mounts and the connection of motor to the tranny. Edgar said, "we don't work on transmissions." I said, " it is the connection I'm concerned about. I feel unconfortable driving it. After going around and around in circles with Edgar I left to take my car elsewhere. Edgar has a lot of Tom's clients which has kept him busy. Edgar does not have a customer skillset, does not listen and is belligerent. As Edgar loses customers and his business slows perhaps then he will get a clue or maybe not and blame the economy.
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April 2022 by Teadora Monteith
It's taken me an unfortunately long time to write this review as I've been driving cross country. Before coming to Tom I was in a huge rut. I had to be across the country in 2 weeks and my car was having drivability issues along with the check engine light being on. It was waiting at the Chevy dealership for a part that they told me they had no idea when would arrive. I called Tom's and was immediately able to schedule an appointment with them. When they looked at my car they were able to fix it in a day and charged me less than 200 dollars for something the dealership was quoting at $1,800. I could not recommend this place enough. And would also actively encourage anyone to avoid going to the jiffylube across the street from this location as they were the ones who originally messed up my car (incorrectly installed my air filter)! I wish I could remember the name of the man behind the desk who scheduled my appointment because he was great as well. The employees here were able to reassure me, help me, and save me hundreds of dollars. If u ever have car troubles please seek the help of Tom's Auto Shop!
