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August 2025 by Kyle Mayers
Arianna was super helpful, professional, and friendly. She made the whole process quick and easy; great customer service!
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January 2025 by Nathaniel Mejia
Went in to drop off a couple of packages to be shipped out around 11:15am ish and the older gentleman who was working there at the counter was rude. No smile, no sense of humor at all. I then gave him my QR code to scan from my phone and he states I needed to bring a box with the return, when clearly it states no box needed or label needed- “we “UPS” store will package,label and ship the return for you”. He then offered to sell me a box, which I then refused because why would I pay for a box when it states I do not need one…. Disappointed with the customer service and lack of knowledge.
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September 2024 by Kristen K
Polite and speedy service, no wait and no problem parking.
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September 2024 by Rak Kumar
Convenient, Fair Price, reliable delivery
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August 2024 by Jennifer Genereaux
This store location is the best in all of Monterey Bay. Staff is always helpful and friendly, especially Rob.
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August 2024 by Lewis Rhames
This is my business of choice for shipping stuff. I do a lot of mailing and have tried all the other places in town. These guys get it done and occasionally do me a favor. Sometimes when I'm in line I do hear irate customers with unreasonable requests. I choose not to blame the staff who have always done me right.
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July 2024 by Murat Yener
Do not use them for NOTARY services. They do not respect the appointment times.
Reply to the owner: Chris or Linda, there is nothing to follow up with me. Talk to your employee about why he wasn't there at the appointment time. More importantly ask them why they didn't care to say I am sorry when they were back because i wouldn't be leaving this comment if he did.
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May 2024 by LD
Great service, always helpful
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May 2024 by Dionne Ybarra
Zero stars for terrible customer service. They don't smile. They don't say hello and they have no idea as a drop off site for UPS what UPS protocol is and they don't care to know. Not even a, "I apologize that I can't answer your questions we aren't actually UPS, even though it says it on our shirts". I made a mistake with a shipment once and the girl rolled her eyes at me because I was obviously inconveniencing her to look through like 8 boxes to find mine. I was told I needed to talk to the manager about a situation and that he was on lunch. So I said okay I can come back in an hour, she said "No...3 hours". I'd like to have a 3 hour lunch break. I have a business across the street and want to use them but to even go and make a copy it's like I am doing them a disservice by walking in. I actually wanted to leave no stars.
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February 2024 by Elín Kuzmack
I’ve visited this particular UPS location multiple times and, regrettably, each visit has been consistently disappointing due to the behavior of the staff. On every occasion, I’ve encountered a level of aggression and poor attitude that is both surprising and unwelcome. This pattern of behavior does not align with the customer service standards I would expect from a reputable company like UPS. Such consistently negative experiences have led me to reconsider using their services in the future. I hope this feedback reaches the management and prompts necessary changes to improve the customer experience at this location. The employee working on 2/3 at 1:22pm is not ok.
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December 2023 by Bob Treder
A package labeled heavy and fragile was dropped creating a popping sound. The package contained a tube amplifier for musical instruments worth $600. The packaging was damaged by the drop. Given that the package was labeled heavy and fragile, extra care should have been used in handling it.
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October 2023 by Keith Genereaux
Office needs are met at a price so reasonable that I don’t need to get my own equipment
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October 2023 by Dawn Dufresne
I've been here many times and have always had good service.
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May 2023 by Rick Breunesse
Extremely slow service. Long wait times. Incompetent people
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December 2022 by Mr L.
Got a package delivered via UPS to an unknown person. Went here to do a return to sender but they wouldn't do it unless I paid for shipping. Had to go to a real UPS customer service counter to get them to send it back. These UPS stores aren't really UPS so just be aware of that.
