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November 2023 by Charlotte Borough
I was going in to get something nice for my anniversary with my boyfriend and I was greeted by Marissa who had a lot of information for potential products I think would be nice. She had great service and was really friendly, she even gave me some lip gloss adivce! 5 stars, best experience I've had at this store.
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February 2023 by Sheila O.
Extremely pushy employee. Went in to browse and upon LEAVING I was asked several questions about what I was shopping for as my foot was already out the door. I let them know I had just came in to look and that I didn't see anything I wanted to purchase but I was still given an entire run down of the sales, what bras I was shopping for, etc. I understand the store has sales goals to meet but when you see someone leaving and you keep talking trying to get them back into the store is rude. I did not want to be mean and not listen to what they had to say but they did not take "no thank you" as an answer. To also add the employee was consistently touching my shoulder/arm making me very uncomfortable. I hadn't asked for assistance or fitting so it was quite odd. I just wish I could have had a better experience and have not left feeling personally violated. After today I do not plan on returning to this location due to the pressure, touching, and aggressive behavior of the employee I encountered.
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January 2023 by Yyyy
the people at the register are always in a bad mood and they are rude. I hate the Monterey store. If they don't like to talk to people they should look for another job.
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December 2022 by Jen D.
Not big on shopping especially for undies. to be honest, VS overwhelms me with all the options they offer but I came here today to get my Christmas shopping done. So glad I went instead of doing online shopping because I didn't see this deal (online). The store was a bit dark (Not sure when this change happened since like I mentioned earlier, I hardly go to the mall) but I got what I needed. Staff were super helpful!
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October 2022 by Arnel S.
What more can be said of Victoria's Secret that the other reviewers here haven't yet said...? Probably nothing. But here's my two cents...These stores are always fun to visit...nicely decorated, well lit and the staff are always more than happy to help you (if you can find one who's not helping other damsels-in-distress). I was here accompanying my "boss", so my main job was clothes hanger and payment handler.Always come here when there are advertised sales going on. I think it's always worth the wait, after all, the products from Victoria's Secret are always of great quality!I always recommend this store chain...
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August 2022 by Anamaria G.
This store is brilliant because I didn't have to waste my time or money on a bra that didn't fit. I got my sizing done and then the very first and only bra was the one I bought.ItWorksAmazingly Perfectly Well.I'm very grateful to your staff for helping me out because I loathe going shopping and trying on what feels like a million and one and finding nothing fits.So, give a big shoutout to your staff to say that I appreciate your input and support.I will be returning to the Del Monte shopping center sooner rather than later.Thank you.
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July 2022 by Hope Misner
I love the quality of the under garments. Plus they are so pretty ?
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July 2022 by Shr H.
Customer service associates at the Del Monte Shopping Ctr. location are consistently helpful, upbeat and friendly. They keep the place neat and tidy-which is no small feat-and there's always an associate readily available to let one in to the locked dressing rooms for a "try-on." The plus is that each dressing room is equipped with a call button to which you can use to have an an associate respond to provide a professional opinion, or to exchange an item for a different size. The most refreshing part is that the associates do this added service in such a genuinely cheerful manner.
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May 2022 by Suzanne A.
I finally found a proper fitting bra! I have returned since for other items because this location is convenient at the Del Monte center and has the most product I've seen . Staff is very friendly and helped me get the right size .
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January 2022 by Prairie Dawn
Friendly environment. Good selection & sales often
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December 2021 by Daffani R.
Rude rude rude.. forgot my card and they made me feel like I was stealing.... ( had to do a card look up, my mom and I share an account and the manner said so rudely " get your own credit card" like if it mattered if my moms on it or not... Also it says online they're open until 9. It was 7:57 when we walked in. They were rushing us out of the store rudely.. do not recommend this pink or Vs. and for the rude lady saying " the mall say 9 not pink " well here rude a***** Customer service was terrible
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December 2021 by Morgan Davis
Sierra helped me out and was AMAZING. I feel more confident than I have in over a year and I cannot thank her enough.The store was clean, employees were actively keeping it tidy and sanitizing to keep everyone healthy, and the selection seems to have improved over the few years I've been gone.
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October 2021 by Mike Park
Staff is friendly there and polite.
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August 2021 by Justine Iadiano
Best Victoria secret!! All the employees are professional,helpful and a pleasure to chat with while being checked out or helped. This is my go to Victoria secret because of the incredible employees there!! Alby the manager runs an amazing team! Carissa was incredibly kind, helpful and very knowledgeable. Thank you all!!
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August 2021 by Katie Foor
Helpful staff and help with fitting rooms although the girl at the register was rather rude to me when I was making an exchange for some items I ordered off of Amazon