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February 2024 by Louis Brevifolia
My experience at this store was good. I was able to upgrade my phone in a timely manner and the employees were able to explain everything to me thoroughly.The store was desolate and looked like someone had just robbed the place. There were no phones on display and the workers kept talking about theft. It made me feel uneasy. There was one wobbly chair in the whole store. It felt like they don't want customers there.
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December 2023 by Vinay Moorthy
Very friendly customer service personnel and very helpful and very quick and very fast
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October 2023 by salvadore
The employee there was kind and respectable, but this is the 4th time I've come here and come back home with problems.... Same thing happened when I got my old Iphone there over 2 years ago.The employee tools to assist remotely are terrible, even the software/devices they use in the store are buggy and slow.I am not one to write one star reviews often but this store wasted my valuable time and ruined my lunch--- they are so incompetent in almost everything they do. Horrible experience/waste of time, as usual. Please avoid this location---
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September 2023 by Nichole Kemp
Parking sucks. Employees are helpful even if they can't solve the problems you have...they do try.
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March 2023 by Dan Halpert
They were super helpful. We got our phone into some weird mode and they quickly found the problem and fixed the issue. Way to go.
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October 2022 by Lori Bergkamp
The staff were friendly, helpful, and knew exactly what to do. I went there with a messed up phone that I could not get to work and was out the door in 15 minutes or maybe less. Thank you
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June 2022 by Dolores Conlin
Stopped by for a quick question, and Christina not only answered our questions, but got us a deal better than we could have imagined, and in about 10 minutes we had a new phone. Our visit was a shockingly pleasant surprise: please give this young woman a raise!!
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March 2022 by Katya S.
Literally here outside on a friday 4:10pm as i type this and its closed.... Waste of time and gas EDIT: Apparently this store has multiple bad reviews for being closed at random times while employees take their lunch breaks. They should at LEAST put a sign or update their hours stating during what times the store will be CLOSED for LUNCH if theyre really that understaffed.
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September 2021 by Claudia Stromberg
Ismael was wonderful! Extremely patient and helpful. Cannot say enough good things about his job performance
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August 2021 by Jason Spadaro
I needed a phone quickly for a new job. Needing a second line in a fast amount of time, I came into the store and was able to get the last Apple SE phone they had. Ben was very helpful and detailed with me. I told him what I needed and he customized my order!
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July 2021 by Debbie Doherty
Jose at ATT Moorpark was an excellent help today!!! Although busy he took the time to clarify and answered all my questions. Thx!
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March 2021 by Ryan K.
The girl at you store tonight is a complete idiot. She told me to come in and my drop off trade in would be easy. Turns out she has no clue whatsoever what she's doing and even poorer listening skills. I'm quite sure that she still has no idea what was going on. I went to another AT&T shop and they sorted out the problem in seconds and fixed my account in mere minutes. #trainingmatters #customerservice #maybeyoucantteachstupid
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January 2021 by Haby H.
I can not rate because there is no 0 to give, any stars will be too much for their performance . When I was walking to the store at 3 pm, the guy was locking the store from outside and telling me that he is going to Lunch for an hour and even when. Ones back the system is down and can not do anything before even asking what brought me here . Similar incidents a year ago with this store , considerably underperformance
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January 2021 by Margaret Jimenez
Awesome service , thank you rene
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December 2020 by Camila R.
If I could give 0 stars I would. The dude working there IS SO DISRESPECTFUL! I went in with my father and When I would say something to the "manager" he would act as if he couldn't hear me, he never acknowledged I was even there. When my dad mentioned stuff about spam calls he said I don't know what you're talking about, I don't even care. Literally, I cannot make this up. He would then keep trying to sell us phones, if he doesn't care why are you trying to get business with us. Also I'm not being racist but there was this guy there both times I went weeks apart. He was just there with his phone, tattooed all over. I think there is a shady thing happening here. We mentioned to him how long he has worked at this store and he said for 2 or more years and we asked about a girl who used to work there and he proceeds to tell us oh I don't know who you're talking about but I've worked here every single day open to close, it's only me. Well of course it's only you A******* My dad went back in to buy a phone for a friend and he was again disrespectful. We have a business of our own and honestly that is shitty service. Don't come here. This place should change management or close down. This is a horrible representation of AT&T.
