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July 2022 by Allen S.
Guess they don't want new business. Brought daughter in law here to open an account last week. We were told we had to make an appointment to open an account as they are short staffed, and the first available was today at 2. We've been waiting almost half an hour and she only has a 1 hour lunch break.....apparently there's no branch manager, the teller is telling us that this is not a unique problem. The teller actually said (sarcastically) "go to Chase, and by the time you come back with a new account, she'll be able to help you!"
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July 2021 by Biri T.
Worst service ever had an appointment at 12:00. The lady I had an appointment was in a meeting and did not have the time to call and reschedule or cancel the appointment just wasted my lunch waiting for her.
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August 2019 by Laura C.
Same lousy service from the "Service Manager" - Went again to this branch - though I try to avoid this branch now- but I had no choice. Once more the same "service manager" (Mirna A,) showed her incompetence and lack of customer services! I made a deposit of several checks and the teller was short of the amount I was depositing (I had a list of the checks-double checked on Excel), she was obviously a new teller - she reviewed the checks on her PC and could not match the amount I was depositing. She calls the manager - the same rude woman I had a bad experience with before - this woman proceeds to also check in the computer and tells me "your totals are wrong, the two of us check and your deposit is not the amount you have" and again, without any more to say, she took the checks and just threw them in the slot dismissing me without anything else but "your numbers are wrong". I was so upset at the attitude of this low life with a "manager" title, that I took my checks and told her, "I will be calling each check and you will check again", well, after only a few checks, the woman said in almost a whisper "oh, this check is different" meaning, the two morons had checked twice and missed the amount on one of the checks - and knew I was not wrong! Did she apologize? nope! she started deviating the conversation with " well, there is a check here that we will need to put on a hold, etc. etc." in other words,she had to find something to justify her incompetence and arrogance! I just cannot understand why a woman like that is a "service manager" at a bank that is supposed to have "excellent customer services" or at least used to at this branch! Where is the manager, and what is he/her doing about this incompetent, rude woman - she has an attitude and should not be working at this branch - she is ruining the excellent record and good impression I had of this bank.
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April 2019 by Cyrus S.
I do most of my banking at my branch in Westlake Village CA. They are friendly, kind and well trained professionals. I live in Moorpark and sometimes I have to do some banking here in Moorpark. This branch in Moorpark is the worst bank I have ever been to, I mean any bank, not only Wells Fargo. I have been with Wells Fargo for a few years now. I have been always treated with respect by great professionals, this Wells Fargo Bank branch in Moorpark California is run by a bunch of unfriendly, unprofessional and unforgiving kids. They don't even say hello to you, they just stare at you like you owe them something. You should see the branch manager, he is leaning almost at sleep on some of the counters or some desk whenever I was there, I don't think he even cares. The rest of them have a lot of complex they think they are Gods because they're now working as a bank teller. Wow. Where do they find these people? they don't even speak proper English. If you don't speak Spanish, they treat you like you are from Mars or another planet. They become defensive and unforgiving. I'm a real Wells Fargo fan and I would always stay with them, but it seems to me I just have to find another branch near my house or just go back to my beloved branch in Westlake Village. If you are planning to open an account with Wells Fargo it's a good idea but don't go to this mismanaged and very unfriendly branch in Moorpark, go somewhere else anywhere else but not Wells Fargo Moorpark. Wells Fargo is a good banking institution but I don't understand why they let those unskilled, unprofessional and unfriendly workers run this branch. This is the kind of branch that make Wells Fargo look bad. This Branch needs new personnel from top to bottom or just close it, I'd rather drive to Westlake Village 8 Miles away than ever walk into this dump. Sorry Wells Fargo I love you but you need to do something about this branch. They are trashing your valuable name.
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July 2017 by Daniel B.
I just like my Moorpark Wells Fargo. Recently, I went to the Thousand Oaks Wells Fargo (1596 N Moorpark Rd, Thousand Oaks) to make a rather large deposit. I went to the 1596 N Moorpark Rd, Thousand Oaks (at Janns Road) Branch because I was in the area and it seemed convenient. I waited and waited and WAITED in line for the one teller that was on duty. After a long wait, I left the 1596 N Moorpark Rd, Thousand Oaks Branch. I was not happy. The next day I went to my good ole reliable Moorpark Branch. They were their routinely best. It is just amazing how wonderful my Moorpark Branch treats me. It was not until the treatment I experienced at the Thousand Oaks Branch that I appreciated the extra effort my Moorpark Branch strives and succeeds to achieve. Thank you Moorpark Wells Fargo, you are the best!
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May 2017 by Cristina K.
Had my card stolen and had to come in to the bank to get a new one. They were so attentive. Genuinely trying to make it easier on me. Bryan and his manager were so kind they brought me coffee as we combed through transactions. I wish everyone displayed this level of customer service.
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December 2016 by Clay M.
I have always had a very pleasant experience, and everyone is genuinely friendly time after time.
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June 2016 by Ray G.
Just got amazing service by Ilene at the teller line. I just came in to make a deposit and I haven't been at this branch for a long time, but she still remembered me and greeted me by name. This is how personal & business banking should always be.
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December 2015 by Jaimie G.
This is my favorite WF Iv ever walked into. Everyone is always so nice and helpful. If there I have issues with my account the are always so quick to resolve them.
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April 2015 by Jia Y.
Jet Johnson she is nice banker. she did good job for me
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October 2014 by Carl I.
I hardly ever go into the branch anymore due to online banking. However, I had to go into this branch a few days ago to do a book transfer to a different Wells Fargo account. This normally costs $15. They charged me $30 though for a full wire transfer. I thought that this would be easy to resolve by simply calling the branch. They informed me that they do not do any refunds over the phone, even if it was their error when they charged me for the wrong product. To me, this is very poor service for something that should have been very easy to resolve.
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March 2012 by Tammy J.
I thought i had reviewed this branch already. Easy access to ATM off la avenue. Staff is welcoming and friendly
