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April 2024 by Doug F.
Incredibly unprofessional pharmacy technicians and pharmacists. Rude, unhelpful, condescending, and judgmental. They arbitrarily decide whether to fill your prescription or not, even if your doctor calls them for you and tells them to fill it. They are inefficient and lack the most basic level of empathy for patients.
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March 2024 by Yang Yang
Avoid spending $16 on passport photos at CVS, where they may also push a $16 flash drive for digital copies!!!Save money by using a phone app to create a 3x3 collage and print it on a standard 4x6 photo for just $0.89.
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February 2024 by Madhavi Phadnis
CVS in Moraga is big, clean, and staffed with friendly personnel that are ever ready to help! Its our go to place for a quick purchase of a snack, a gift besides medications. Its great for the variety of things available and its extended timings.
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January 2024 by Patricia H.
I know we all miss our "little CVS" and the lines can be long in Rheem. That said, I have had dozens of interactions with Jennifer in the pharmacy for many family members and she has always been patient and gracious. I try to remember that people using a pharmacy might not feel well and are stressed in general, but she's a person with feelings and kindness goes a long way, so let's all be nice.
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January 2024 by Diana S.
The pharmacy is understaffed. Huge demand and not enough pharmacists to handle this many people. I give two stars not to the actual people that work there but rather to the management that refuses to hire more people and thereby help those who already employed and provide better service to our community.
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December 2023 by Travis E.
The state of affairs at this pharmacy is rough, with issues ranging from long queues to incorrect prescription handling & pricing. When my two sons fell ill, their doctor sent identical prescriptions to CVS Moraga, totaling four prescriptions. However, we received only three, with no mention of the fourth being out of stock. Apparently, we were expected to return the following day for the remaining prescription? Just as we were about to leave, I noticed a glaring discrepancy in our bill. One prescription cost $56, while the others were priced at $0.28 and $0.88. It was clear that they had failed to process the insurance for one of my sons. Despite this being an obvious red flag, it had somehow escaped their notice. After requesting them to run the insurance, they complied (a point in their favor), only to discover that the medication had not been properly mixed and was thus unusable. It's clear that the staff is overworked, leading to troubling oversights. However, when it comes to medicines, there's no room for such errors... the stakes are simply too high. The situation needs attention and I strongly urge the management to provide the necessary support to their staff.
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December 2023 by Neven Khairy رتل مزاميرك و افرح
Great experience
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November 2023 by Maria Trenary
I strongly recommend avoiding the Moraga CVS pharmacy. Incredibly rude staff.
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October 2023 by Brooke N.
This place sucks. I would rather drive to Lafayette or literally anywhere than go to this place. I left my card here and was on hold for 20 plus minutes till I just gave up.
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October 2023 by Hawk the Spork
Sally was very helpful and friendly when I was having trouble checking out. Deserves a raise!!!!!
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September 2023 by da5id1an
The absolute worst pharmacy around. Always a broken computer always a line its a 20min minimum to get an rx here. The staff always seems frantic taking a drive 1 town over to lafayette or orinda is better than dealing with this place
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August 2023 by S S
They have a long line at the pharmacy and never have enough pharmacy technicians to help you. Some are rude Also, they have in-experienced clerks who refused to give me $10 in Extra bucks rewards even though the "bucks" had not expired. Clerks are not trained! No one answers the phone and it automatically disconnects after many rings. Everything is over-priced by at least 25% from Target. Awful, awful service.
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July 2023 by Brianna Lui
Honestly I hate to be this person. I know these employees are underpaid and understaffed, but now the lack of help I have been given is costing my health.First and foremost, calling CVS is terrible no matter the store but I have never experienced this level of terrible. I had called the store, went through the automated process, and finally was put on hold to speak to the pharmacist. First call I waited ten minutes and then the call hung up on me! I brushed it off thinking maybe the line had dropped but I didn’t have time to call them again. So when I had the chance I tried to call them again, this time I was on hold for 20 minutes just to once again be hung up on. At t point I was getting frustrated so I immediately call back, on hold for 12 minutwhen someone picks up the call, says hello, then scoffs, and puts me back on hold, ONLY TO HANG UP ON ME AGAIN.Now this happened a little while back and I was frustrated but not angry enough to write a review but now it has been brought to my attention that they transferred one of my prescriptions to a different pharmacy (without my knowledge) but that pharmacy does not have it. So now I have a lost prescription and I can’t get ahold of anyone.I use to go to the CVS on Moraga Way and never had trouble there. But that CVS closed. Does anyone have any idea as to how we can improve this store so it does not impact our health?
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May 2023 by Mary Abdelsayed
Very clean store, well organized. easy to find what you need. Store assistant was very helpful.
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May 2023 by Tim Riener
Pretty decent CVS location. If you like CVS, this location is above-average as CVS stores go. The isles are fairly spaciously separated, the store's never really all that crowded, the parking is fairly good.
