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March 2024 by Jeff Everett
Helpful staff, friendly owner. It is nice to visit an old school hardware store as opposed to a big box megastore
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October 2023 by Celia B.
I like to support local businesses, and will always come here first for whatever I need. Susan has given me great advice, and really knows her stuff. On the down side, every time I go in and the owner (Bill) is there, he's berating one the nice kids that work there, in a really nasty/humiliating way. It's very off-putting, and quite a contrast with the friendly neighborhood vibe of the store.
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August 2023 by Sarah S.
My boyfriend and I stop by here at least a couple times a month because it's close to his place, we both like supporting local businesses, and the staff is always very friendly and helpful. When it came time to upgrade his grill, my boyfriend wanted to patronize the Moraga Ace. He had spent a couple of weeks researching grills, and we went to several stores to look at their inventory. In the end, the grill we chose was not in stock at Moraga Ace, so the owner, Bill, worked with us directly to order the grill. He and his staff assembled and delivered the grill, then Bill gave us several tips on where to put the grill in the backyard and made sure that we were both comfortable connecting and disconnecting the propane tank, turning the propane on, and lighting the various burners. Then he gave us a few tips about how to grill different types of meats and veggies! He even threw in a complimentary long-handled grill brush. Later that weekend, we dropped in for some non-grill-related items and Bill made sure to greet us and ask how the new grill was working out for us. :)
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August 2023 by Bobbie P.
Great service, great prices! Know their stock!!! And if they don't have it they'll order for you. Family business that supports Moraga
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August 2023 by Gerald Travers
Love this place. Has almost everything I have needed
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August 2023 by Bianca L.
My husband and I just had a very bad experience with Moraga ACE Hardware. We have been patronizing this store for many years. We purchased an ACE product in February of this year. When we used it for the first time we found the product to be defective. We took the product back to the store as the warranty specifies and the female cashier on duty said it had been more than one month since the purchase and any warranty issue needs to go to Corporate. The ACE warranty clearly states and I quote, "The ACE Promise, If this ACE product, when used for its intended purpose, fails to give you complete satisfaction, return the item to the ACE Hardware store where purchased for free replacement of the same or similar item." That's exactly what we did. We had to do this in two trips because the owner of the store was not present at the time of the first attempt. So, we had to go back the next day. On the 2nd trip to the store, we met with the owner and tried to explain the situation and get a replacement of the product. The owner did not wish to communicate calmy and resolve the issue. He became very argumentative and started to accuse us of damaging the product. We tried to reason with him that we don't know who is responsible for the defect. Then he said "are you trying to tell me my business?" He turned a simple exchange of a product into a shouting match. Finally, we were given a similar product for replacement. The owner rudely told us to get of the store. He then told the female cashier not to let us in the store again. After our horrific experience with this ACE Hardware, we are not planning patronizing this store anymore. This is the worst experience of all the ACE stores I ever shopped at. Historically, in the past we had patronized this store and received less than welcoming experience. The reason we kept going back to the store despite the owner's bad attitude is that we feel it's important to support our local businesses.I would hope that in the future should anyone experiencing this type of customer service express their opinion without any fear of reprisal, so everyone will be treated equally especially in our local community. We don't take pleasure in this type of review. We always want to say we have the best customer experience.
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June 2023 by Denise V.
The staff is always so helpful to me. Helping me as soon as I enter the door. Today, Bill helped me troubleshoot my deadbolt not making contact with the strike plate. He gave me 3 possible solutions and of course the third one worked! Thanks Bill!
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March 2023 by john
Old school mom and pops type of place ,gota love em
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March 2023 by McKenzie B.
Such a pleasure to come here because of the well organized store, surprisingly large stock and selection and most importantly, the wonderful staff!Also, the owner has always been great at having a few local students on staff.
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November 2022 by Rich H.
I have been a fan of this store for over ten years. Yes, sometimes the lure of OSH inventory does ashamedly draw me in, but I'm quickly reminded by several uninterested, sometimes angry staff there that Bill's store is just across the street, and along with Across The Way takes care of 70-80% of everything - they will also order you anything if you are not in a rush. Nice, friendly, caring people. Good lumber, too! Just ask its in the back:)
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November 2022 by K J.
Every time I go to this Ace Hardware, they have taken the time to help and everyone I've interacted with is so pleasant. It has a great neighborhood feel.
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November 2022 by Joan E.
Always friendly, always helpful, always nice. They have a full inventory at competitive prices. They employ young people who are delightful and have been well-trained. They care and they give you the very best of customer service.
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November 2022 by Mario Quintero
Bill and Tamara are really great retailers! I appreciate their friendly attitude and attention to detail!
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November 2022 by Robert Flum
Much better than the box store across the street
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October 2022 by J. H.
I love this place and the helpfulness and knowledge Bill & company offer. They have everything I need, and every experience I have had here has been an excellent one. I am so grateful they are here, and highly recommend this as your go-to store for hardware needs.
