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December 2023 by Maurice L Thomas
Good quality selection of items that Lowe’s or Home Depot may not have.
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December 2023 by Nick Baker
I have never posted before today a negative comment. Being a small business owner. I called Ace Hardware on Sunnymead, looking for help replacing a light in our walk in cooler. Roche Rochelle or what her actually real name was ill never know was rude from the start. I tried to give a description to her regarding the item. She told me wrong number, as just as she was going to call me stupid. She told me to hold. 5 min later ahe tell me I can't hear you speak up or call back. Wow. Finally she she they have the part and I asked her to put it on hold. She let a big sigh ? out and said are you really coming because we don't have space and people always say they're coming and don't. So be sure, then she put me on hold to find the the part came back on said we don't have it, and to call another store and hung up. Wow customer service at its finest. At first I was going to call back just never use them again, but I was so mad I called and hoped to get better service from Scott. I have met Scott a couple of time and he probably didn't realize it was me. But when I began to tell him what happen he blew it off and said let me try tol help you. In the back round you could hear the staff laughing and one even called me an idiot as he hung up. The worst customer service ever. I will be calling corporate to express my frustration more. I use to love the some shops but at this point I would recommend LOWES AND HOMEDEPOT FIRST . sorry maybe they'll get the training they need because i sure didn't get service let alone a simple greeting.
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December 2023 by Jerry Simons
Conveniently located, we'll well stocked with a very knowledgeable helpful courteous staff... all the time!
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November 2023 by S L
Jay was very helpful, friendly, and funny. He suggested additional parts that we ended up needing. He knows what he's talking about. We gladly support Ace Hardware over the big box stores where you can never find anyone who works there and when you do, they don't really know anything.
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November 2023 by Linda Smoot
When the big box stores don't have what you need, save time by going to Ace Hardware. They will usually have items for home repairs that the big box stores never carry.
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November 2023 by Double D
It's to the point you go in there's some right when you come in greeting you and asking if they can help you find something and that's it they know the store really good it shouldn't take you no longer then ten minutes and your on you way back to the job or where ever you have to go with the correct piece part screw what it was and worry free extra time free and a ?
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November 2023 by Laurie Riffel
Great little hardware store that brings back service as it was long ago. I would much rather spend my money here than Home Depot
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October 2023 by Jodestynetiah S.
They have terrible communication skills, they act as if they don't want to be at work. The girl who wears Alot of blush kept rushing around as if she didn't truly want to help me. She over complicated my question about "WHAT IS THE LONGEST SCREW THAT FOTS ON MY DRILL THAT DOESN'T REQUIRE EXTRA ACCESSORIES". I feel like me being black made her and her manager use less than a normal amount of people skills and human decency. As I said they have terrible communication, after I got my.itema they never said "so and so can help you" etc .... They all acted as if they wanted to turn me away because of race. And staging arguments instead of answering questions so that onlookers would assume the black girl is being unruly, instead of a worker with extreme rosy cheeks is intimidated and can't just slow down and do her job- without tryna beef with someone equally as pretty as her but black. Also, like I said about being checked out. Older Caucasian manager completely undermined me like I wasn't waiting on line for him to check me out. He stormed off after talking to a white girl. I'm tired of being a paying customer, and being painted as a villain. Like the whole store was creeping me out with how appropriate they thought their attitude was and their at work. The part that makes it even more unacceptable to me is that I actually have a head neck injury, and I told her I was kind of confused before she turned around and fast walk back to the register. But it's like even if I didn't have a head injury that's still very rude and inappropriate and she should clarify so that she doesn't have to run around like a chicken with her head cut off. Like there was just a complete unwillingness to just have a conversation and be patient
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October 2023 by S Munson
Staff goes out of their way to help you find the correct item or will order if necessary. Great experiences here every time.
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September 2023 by River Dreamin
Great hardware store when you want to get in and out quickly. The service you get here is far superior compared to Home Depot!!
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September 2023 by I zuni
Whenever I can't find something I need and they don't have at lowes or home depot I go hereFriendly knowledgeable staff here
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August 2023 by B J (Buford Jones)
It's a good store besides everything being locked up but that is to be expected with the way are system is anymore can't hold people accountable but with that ranting out of the way the store always has what I need at the time of going in and the workers are always cheerful and of course me being a kid watching me like a hawk
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August 2023 by cheryl
Nice welcoming atmosphere. Employees were polite and courteous. Great customer service!
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July 2023 by FRANK INGRAM
So helpful and nice. True customer service with a smile
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July 2023 by Virgie Thibault
Came to pick up Amazon package. Super easy! I've also purchased Jones here before. They were for a project that looked great.
