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December 2023 by Harleen Q.
I went here to rent a 10 footer for 3 hours and this is the most ratchet place ever. The line was super long, they ran out of trucks and they tried to charge me a fee and had to take it off. I literally only needed a truck for 2-3 hours and my total was $144. The prices of things are super crazy now. Also the customer service was a little weird.
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October 2023 by Johnny C.
Takes 10 20 minutes just to get in to your storage So I don't recommend this place the people in the back lot some of them are rude and lazy But the people in the office are not they really take care of you
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May 2023 by Taylor B.
Manager Dee Dee is racist to Hispanics and makingIt harder for those who want to rent a truck there. She embarrassed a renter in front of everyone and was speaking out to him bc he wasn't understanding what she said. She always speaks over them and is very rude. Do not come to this Uhaul.
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May 2023 by Alvaro L.
Worst customer service ever! Was there to get my propane tank filled up, got to the pump signal one of the employees he told me to wait and after 15 min. I walked to the front office and asked for some help in which I was told to go wait at the pump I finally left the place after waiting there for 35-40 min. WTF!!No stars for this fucking place
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February 2023 by Victor C.
I've been using this facility since I moved to Moreno Valley 5 hrs ago, always a great experience. Highly recommend making online reservations so the process is expedited when you show up, otherwise it's first-come-first-serve and you know how that goes.
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February 2023 by Ernie M.
I came to this particular U Haul to get a hitch installed on my truck. My appointment was scheduled at 8am and was greeted by JD the store manager, he was professional and polite. A couple of minutes later Justin the Hitch Pro came and took my truck to the hitch install area. JD and Justin went above and beyond to make sure my install went smooth. I read the reviews on this U-Haul dealer and noticed most of the negative reviews are based on people not paying their storage fees or not being responsible for returning equipment on time. I sat at this place for two hours and witnessed JD providing excellent customer service, being patient, listening and being respectful towards alot of rude people. I would definitely recommend this U-Haul to others for all their storage, truck rental and hitch needs.
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January 2023 by Moe B.
This place needs a complete rebuild on their staff. Most are rude and unprofessional and that's putting it lightly. They're are quick to blow up your email and phone once you're a couple days late on your storage locker but take their sweet time if they have to remove their lock on once it's on to reduce days you have access to it. It total I usually have 28 days when I pay to have access to 30 days. When you bring this up to anybody they brush it off. I am looking to move my unit to not only a cheaper unit for the same size but a staff that appreciates your business
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June 2022 by Cathy H.
I reserved a 9' van for the time period of 9 AM - 3 PM on a Sunday. Of note, the store opens at 9 AM on Sundays. When I arrived at 9 AM, there were only 3 staff counters to assist approximately 20+ customers. In anticipation of this, I had created an online account and completed the online check-in, as recommended by U-Haul, to expedite this process. However, I did not receive the keys to the van until 10 AM, and thus did not have the first hour of the rental.In addition to this, the inside of the building was extremely hot. There are only a few parking spots allotted for customer vehicles (you can't park in certain spaces because they're for the rental vehicles). Because of this, there were multiple customer vehicles parked in the middle of the parking lot, making it difficult to maneuver through. The only redeeming aspects of my experience were that the van was moderately clean and the return process was quick.I would not return to this particular location, nor recommend this location to anyone else.TL;DR Check-in process was poor, but vehicles, equipment, and return process are decent.
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April 2022 by James B.
We just stopped in to get our propane tank topped off. They were fast and very friendly.
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November 2021 by Lisa J.
SO RUDE!!!!! U-Haul messed up my trailer (needed a 1 way they did it round trip) and you would have thought I was stealing her trailer and dumping it. "Not MY trailer... I OWN that trailer"GREAT! How the hell would I know that? Before then she called me to tell me she was canceling my reservation because I wasn't there at 430.... After we had just drive an hour AND a that same rep who messes up the transit had told me 445 last pick up. We were there at 440. The way she was taking to me was if I just made up my own rules. NO DEE DEE I did what I was told. Don't care that it's the end of your day, you don't gotta take it out on us.
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March 2021 by Richard B.
The customer service here is terrible one employe is at the front desk working there are two other walking around not contributing or help him out. One of the employees walking around is a white haired lady I ask her if there was anyone else that could help out at the counter she gave me attitude because I ask I tried to explain that I have need on line for an hour with hardly any movement! I will not be coming back here, I hard an appointment time for a tow hitch that did not matter to any of the employees!
