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February 2024 by Shane W.
I was returning an broken item at Moreno Valley Costco. However, they did not let me have the $163 refund in either in cold, cash or on a Costco cash card because it was not allowed. The manager with no red vest on, was saying that it was on the terms and conditions when I applied on the credit card application... It has to be refunded back to the Costco Visa, which will take several days... I had no issues with any other warehouses.
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February 2024 by Linda K.
Rude staff! No customer service whatsoever! I was waiting my husband whose the membership card under and they (2 ladies whom I did not get to remember the names) did not let me in and 'kicked me out' No courtesy whatsoever.
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February 2024 by Buttercup S.
Since the new year, I didn't want to renew my card not only bc of the crazy rules but I've seen the workers be so rude. Saw a very short man yell fuck off to a customer, regardless of the situation it looks awful on them. Also some seem miserable but others are very helpful. But yeah I haven't renewed since seeing the Costco worker yell fuck off to people. Also they need to make another Costco in perris to relive the crowd. I don't think anyone can shop comfortably bc of the crowds and if they fixed it maybe I'd end up buying more, I just want to Flea immediately everytime haha. Overall it's okay but I don't think I'll be buying one anytime soon as seeing a worker go crazy was the end for me. I'm glad to have bought at the time, it doesn't feel safe to me now.
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January 2024 by Andrew R.
Sorry Costco to put in this review. I'm a very loyal Costco fan and shopper, but what's up with the food court? I call in an order for two large pizzas. I'm told that I can't place a phone order. I never have this problem at other Costco's. Spoke with Lorena in person when I complained. She said that I'd have to order 10 to place an order by phone. That's dumb. Plus, I had to use a kiosk to place my order and to top things off the kiosk asked me to start if I placed a phone order? I wanted to select "Yes, I tried to place a phone order but the workers are too lazy to take it!" Unfortunately the kiosk did not have the option. Moreno Valley Costco needs customer service in their food court.
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December 2023 by Valerie G.
As every Costco it's super busy. My 3 star is because no inside place to eat yet , no napkins, condiments are usually very messy and don't look tended to and it's super crowded in the food court because people are standing eating instead of just leaving. This is my closest location though so I'll be returning.
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November 2023 by Tiffany N.
This costco does have apple pay for anyone wondering. The food court is also inside and it's self service. You order at a kiosk then pay, and afterwards you wait in line to get your food by presenting your receipt. I like how close this Costco is for the surrounding neighborhoods. The gas station here is also significantly more affordable than the competing Chevron's and other gas stations around the city. Parking is as expected for any Costco. Overall no issues.
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November 2023 by Penny P.
What's up: Needed to fill up before our trip and this Costco Gas Station was the most convenient one, right of the 60 fwy in the direction that we were heading. Environment: The place was pretty organized for a gas station. They had dividers/cones lining the route to direct you into two lines. There were a couple curves that were a bit narrow, so be sure to leave room for people to back up if needed. All three methods of verifying membership works! So you can totally pull up your membership on your phone and get that scanned. Yay/Nay/Meh: Yay. Overall, for a Costco gas station, this place was pretty good. The wait was not too bad and the separate lanes helped keep the cars moving. Credit cards and ApplePay are accepted.
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November 2023 by Erica E.
The lines are usually extremely slow at this location because they only have 16 pumps opposed to 32 (other larger stations have). The gas techs do not help at all or direct traffic well. To alleviate this issue they need to make more pumps by knocking down the parking lot near Tire Center. Also people should utilize mobile app it's so much faster.
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October 2023 by Nancy F.
Bad Customer Service! I stopped by Costco this morning to return a kitchen faucet. I was the only one in the return merchandise area and the Costco employee looked at me and continued his casual conversation with another employee. Keep in mind, I didn't have a cart and was holding the box thinking it was going to be a quick transaction since it was so early in the morning. Sidney, the employee finally decided to acknowledge me after I started walking closer to the counter to put the box down. I asked him if he saw me and he didn't respond. I made the return but left feeling disappointed in the lack of customer service today. Costco, you can do better!
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October 2023 by Robert D.
This Costco Branch in Moreno Valley is so ghetto. The parking lot is so tight. The snack bar is horrible. They sell hot dogs and pother quick order snacks but maintains only 4 table for customers to sit and eat. If space is a problem, they probably need to remove the snack bar because it tempts customers to buy and later on nowhere to sit. It is such an inconvenience. Now that the restrooms are being renovated, the degree of inconvenience is elevated. The portable restrooms were inoperative the day we were in (10//03/2023) and customers had to walk near the tire center just to go to the restroom OR go to WING STOP to take a leak. This branch has gone south that We decided just to go to SAM'S CLUB. Thanks... Robert
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September 2023 by Antonio A.
Martin is an upcoming five star employee, and a very helpful person. The pumps run and the time spent there is efficient.
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September 2023 by Shelley H.
Gas station is a mess. There is no directions. Filing up gas pumps in the middle of the day. The pumps are super slow and only 2 per station.
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September 2023 by Lee B.
Just needed to pop in a get a few things, in and out with no problem. Grabbed a slice of pizza on the way out. Sometimes I do wish they kept more things in stock, e.g. certain items are sold for a limited time, sometimes they come back sometimes they don't. Other than that I have zero problems with this store or the employees, keep the good work.
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September 2023 by Leilani M.
I've tried to live without Costco but I can't. Every time I come here I'm reminded of a better world. Where prices are incomparable, food is cupped and in line waiting to be sampled, entertainers are just waiting for an audience to watch them speak with their handy dandy microphones as you watch them blend fruits. Butchers swivel their carts of beautifully marbled meats and the bakers pastries and cakes entice you with the glisten of butter and chocolate ganache. Where things are larger, in packs of two and food reaches to the heavens. You can do Christmas shopping in September and there's always pizza. Now if we could only have two gas stations.
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August 2023 by Vanessa T.
8/1/23 6:48pm Ashley was my cashier and Wendy was my cashiers assistant. Not one "Hello", didn't even say the total of transaction. I gave her my cash and I had my hand out for a good minute before she notices I'm waiting for her to grab it from my hand. Not one "have a good day" "thank you". Not a single acknowledgment whatsoever. Wendy was too busy gossiping with Ashley about how she's just working there until her 6 months are over and then she's "out this b*tch". Ashley not caring a single but about her customer service.
