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December 2023 by Paul Ochoa (Angry mel)
Great staff very helpful and respectful ?
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December 2023 by wcaneyes1
Horrible experience?To the store manager of HF Moreno Valley please read,I went store to return a blade, my husband end up not using it cos we bought a new wet saw tool instead. Actually we didnt open it at all it was still in same package and the same plastic bag. It was just sitting in our garage. I gave the receipt and she checked it and said it was used already! I said we never use it at all. Still she's insisting we used it. Isaid are you accusing me of something we didn't do? I was explaining to her but she don't believe me still. I said why you are treating me this way? She really was stressing me out. She said they have the right to refuse a service and she said "just come back when you're not stress". I said I don't want to drive back, All i want is to return the item and get my money back. I went to the other cashier instead, but she didn't allow the other guy to give service to me too. She told me to go out and they will not give me service. How RUDE and so inhumane treatment to me! She has the capacity to provoked people. I ask her name she said Jean. I left without getting my money back and so teary. Very poor customer service. KARMA will hunt you one day!! Shes such a looser!! You don't deserve to be a supervisor with a very bad behavior and treating customer badly and poorly!!!
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October 2023 by Tee Guz
Came into this harbor freight because my local store is under going construction. As soon as I walked in the store manager, Rico helped me out immediately I am disabled, and he completely took over everything that I needed assistance with. I was returning a broken tablesaw. Rico went above and beyond to make sure he had the Saul in stock, unloaded it from my vehicle and swapped out the new working one Rico is the store manager, and he definitely deserves that title. Thank you so much for your professionalism, another associate in there was extremely polite. Great staff here.
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September 2023 by Scorpia419
Friendly staff neat and orderly store quick line at the register
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September 2023 by Otis Greene III
Staff were friendly and helpful, HOWEVER the misleading pricing (remember to read the small print) left a sour taste in my mouth at the cash register. This was my first experience but I'll eventually visit the store again.
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August 2023 by Isaac Martinez
There was an error made by another store - to say the least it made me frustrated as the reps were not able to return an item that the system said was already returned (though it was in my possession). Brian took his time and helped me navigate the situation when he could of easily just turned me away. Helping me understand how the other may have messed up - his customer support in this situation was great.
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July 2023 by Michael Serrano
Staff was super friendly. Manager was super helpful and involved. Cashier Lesley made things quick and painless when I bought something I didn't need and was able to return it right away hassle free. Had a great time. Even brought a friend with me who's never been to a harbor freight and was able to help expand his business!
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July 2023 by Carol Ballard
Had what I wanted. Very friendly staff and great prices.
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July 2023 by Anonymous
Great place I go here all the time they’re very helpful. Always a smile at the door in a positive attitude. Any questions I ever have they point me in the direction that I ask for right away I enjoy going here for a little odds and end stuff I do have tools that I use every day but for the majority of Little stuff bits and what have you things I know that I’m gonna lose or someone else use with me while I’m on the job site that I don’t mind if it disappears the prices are always good and like I said the people are always very helpful. I enjoy coming here and will continue.
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May 2023 by Jesse C.
I regularly come to this location to get tools and never had an unpleasant experience like I did today. as we entered the store a kind employee with blue hair notified and made me and my sister aware that they were closing soon. We were coming in the store with an idea of what we wanted. While we were looking around, an employee Dana, a white hefty women, asked us if we wanted any assistance with anything since they had just closed. She was rushing us and came at us with a rude attitude , which caught us by surprise and made us feel rushed and uncomfortable so we just decided to look as we were walking out the store, but she continued to just watch us and stayed around us so we didn't bother anymore to look and made our way out. as we did so, she was mocking us and our conversation which was about how we were unhappy and uncomfortable with how we were approached. We left frustrated and as we walked out that door, she looked at us, smiled, and waved in a taunting manner. It sucks that I have to leave this 1 star for this store solely for this 1 employees very rude service and actions.
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May 2023 by Cassandra C.
hello, this isn't my first time here but this is my first time having a bad experience with a specific employee. I came into the store just to look at a few things and as I was walking towards the back the employee, by the name of Dana, a white hefty woman, came towards me and my brother in a very rude manner asking if we needed assistance with anything because "it was already 8" which is their closing time. we did not even notice that We came to the store so close to closing time, but I had told her that we were going to keep looking as we make our way to the front. we were just trying to look at what we came to purchase, but she kept following us closely making us feel very uncomfortable and rushed to get out of the store. We then stopped looking and just made our way out. as we were walking to the front, she was mimicking me and my brother and mocking everything we were saying. It was very childlike, and made us feel very frustrated. what added to our frustration was that there was two other customers in the store that she did not approach at all. I didn't want to think the worst right away but i couldn't help to think about how it was odd that she came up to me and my brother, whom are both young Mexicans, while the others were two older white males. just like many others, I have been in other stores near closing time where they never physically or verbally, try to rush or push me out the store. this could have been handled differently. they could have made us, the customers, feel welcomed and simply notified us to get whatever we need and make our way to the register when we are ready. I understand they want to close and go home but that doesn't give the excuse to be rude towards customers that wanted to spend their money at this store. I have worked in customer service and understand that sometimes customers can be rude and disruptive which can frustrate employees and cause a rude response from the employee, but I assure you that we were neither. I am unsure if I will ever be able to come back to this store without feeling some type of discomfort. The managers need to make sure that they hire employees who know how to properly deal and speak to ALL customers in a respectful manner.
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May 2023 by Holly Baca
Always a great deal. Decent tools. Great service everytime I need help.
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April 2023 by WilThe LocalGuide
Amazing cashiers, poor inventory management.I always have to go down to Hemet or Perris to get what I need. It’s happened more than 5 times. Never in stock
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April 2023 by Chrispen Stout
Clean, organized, well lit, and exceptional customer service as always. My usual visits are for tools, fasteners, and other household hardware needs. The typical things people come to Harbor Freight for. But I went today just to look around as a recommendation by a fellow crafter. I usually think outside the box, so when looking through the store with crafts on my mind? I was blown away at how many insanely inexpensive but super useful things they carry that I normally overlooked. SOOOO many things there would be a great addition to any crafting area. ;)
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March 2023 by Adam C.
Very good selection. Helpful staff. I ordered an item over the phone and they helped me to the car with it. Went very smoothly.
