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February 2024 by bartellj
Great room and night sleep.
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February 2024 by Joel Martinez
I was not to happy for certain things I saw in my room. But Jesus gave me A star service and made my stay better. Great job ?
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January 2024 by the Hell hound 666
Nice clean rooms with comfortable beds with Good shopping and restaurants around.
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January 2024 by RICHARD MONJE
Rooms: Rooms are great. Although the new tech they use for saving on lighting/energy is funky. You need a room key to power some of the lights or the power so you can imagine not getting enough keys for your family cause clerk asked how many you need and shouldve gave you an extra for the power. I was a little disappointed that Holiday Inn didnt have movies to purchase/rent. My son couldn't use wifi for his PS5 cause it wouldn't connect to the provided wifi service. Beds were comfy, very clean, very spacious and no complaints there. I had one issue with their key cards getting erased when you get it to close to your cellphone. If you stay in a hotel how can you not get it close to your phone?Food & drinks: Breakfast was decent. I wish they had a choice of bacon or sausage. I was there recently for 2 days and the sausage was ok for 1 breakfast but I would be happier with bacon. At least my choice. Overall I would always recommend and go again. They just need to work on a few things.
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January 2024 by Vince Vince
Check in staff cold and
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December 2023 by Raul Godinez
Very nice place and friendly people.Rooms: Love
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December 2023 by E Ren
Clean and comfortable rooms. Friendly staff.
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December 2023 by Ali jazmin ticas
They don't return the deposit, I called and now it turns out that no one speaks Spanish and when I went yes and they didn't connect me with anyone who speaks
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December 2023 by East Bay Area Resident
This hotel looks better in real life compared to what you see on the website. There were no issues with the staff. Our stay was simple and straightforward.The hotel is new so the rooms have modern lighting and modern amenities. There are lots of outlets and charging ports in the room for electronic devices.The complimentary breakfast is decent but, more importantly, convenient. A small breakfast shop, coffee shop, and deli are steps away from the front lobby
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November 2023 by Lori Lynn Lovin
Great place to stay in Moreno Valley, California. Staff were extremely nice and professional. Rooms were big and spacious. The breakfast was great and had a good selection. Great place to stay. Would stay again if possible.
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August 2023 by Manny Ramirez
Great experience! Very clean. 10/10 Included breakfast was good. Lots of restaurants around Riverside but no bar or restaurant in the hotel.
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August 2023 by Jolita Bennett
WORST HOTEL I HAVE EVER STAYED AT!!!!!!!!!!!!!!!!!!A friend was hosting a party and organized a block of rooms. I booked a room and in the special comments, informed the hotel that I would have a service dog. I was told it wasn't an issue as long as it was a service dog. I have the paperwork from my therapist. I show up, get the key to my room. The first thing I noticed is that I got the room right off the elevator, which are typically the pet rooms. When I walked in, it smelled like a wet dog. It was the second most disgusting smelling room I have ever stayed in. The sheets also had a damp feel to them, and was very uncomfortable to sleep in. I decided to sleep without a blanket because it just felt heavy and damp. Throughout my stay, I witnessed NUMBEROUS homeless people charging their phones in the hotel outdoor plugs, which were located by the door. AND homeless people sleeping in the back smoke deck. And this isn't one or two homeless people. This is like 10 to 15 homeless people lurking around the hotel. The breakfast was the worst breakfast I have ever not eaten. The "microwaved egg" was so over done I now know what rubber eggs look and feel like in my mouth, because I spit out the food I put on my plate. In addition, all the food was cold, despite it being 7:30 in the morning. I took one bite of my eggs and said to myself, I don't' have time for food poising. And so did several of the group member I was with. And this was the theme of the breakfast the entire weekend. Inedible and straight disgusting...I wouldn't even feed it a homeless dog. For example: There was a red residue on half of the boiled eggs on Saturday. I elected not to grab one. I came back for breakfast on Sunday around 10:00 am......same boiled eggs with the red residue. Can someone call the health inspector? What do you have in your kitchen that would make a boiled egg turn red? Your kitchen needs to be shut down and your whole hotel needs training. In addition, despite our party bringing several dollars to your hotel, they kept trying to kick all of us out for using the lodge area. Like, you knew almost a year in advance we all were coming. Very rude and disrespectful. When I checked out, they charged me for a pet fee, despite me informing the font desk that it was a service pet during the weekend, and putting it on my reservation. And they didn't do it or inform me they were going to charge me until after I checked out, and they though I had left the hotel for good. When I asked them why they charged my card $190, they said it was because of my pet. I told them it was a service dog and I actually have papers to have him from a therapist. They refused to removed the charge and told me that I would need to speak to a manager. Bottom line, if you care and value your family, go some where else. frfr. I have never in my life had to deal with such unprofessionalism. After giving me attitude about my dog, they kicked me out 5 minutes after turning in my room key "for cussing" because I told them that charging me for a service dog was bulls***, and that I would be writing a review about how trash a** this hotel was, including their trash a** breakfast. Honestly, hold yourself to a higher standard and flee. Cause in no shape, way, or form, is this hotel worth $150 a night.Safety: Several Homeless in the area, They walk though the parking lot screaming at night. They sleep in the smoking area during the day. I don't recommend walking alone.Food & drinks: Their breakfast will send you to the Emergency room. or in the alternative, ruin your vacation by keeping you close by the bathroom.Noteworthy details: Terrible staff. Need training on customer service and what professionalism is. Several things should have been different. I should have slept in my car.
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August 2023 by eneka dennis
If u want to get ripped off and have bad service then go ahead. We blocked out 22 rooms for an event and out of the 22 rooms not 1 had a positive review!! They took an extra $217 off a card they said declined. So i gave them another card! And they charged another guest $180 for her service dog. Even though she had all the paperwork. They accused some random people of smoking a vape but didnt accuse the people who were actually smoking. The front desk people were rude every time we asked a question. Like they didnt want us there. So don't worry ill never go back. And neither will the over 100 people we had there!!Rooms: Rooms were cool but the toilets were extremely lowSafety: If u call homeless people sleeping in the smoking patio safe than sure...Food & drinks: The breakfast made half the people sickNoteworthy details: The staff is super rude. Like they didnt want people to even be there. And they supposedly cant give receipts probably so u wont know they charged your card to many times.
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August 2023 by Kar La
Reserved 2 rooms for an overnight stay to a family event. Figured it was about 15 min from event very convenient. Besides we were driving 4 hrs from where we live. However I also asked for early check in. I know it's not always guaranteed but I asked upon reservation. Day comes and I'm about 1hr away from location. I call they tell me it's not guaranteed but they'll see what they can do even for 1 out of the 2 rooms. They asked me to call back when I arrive closer to location. I do just that called around 2pm I spoke to a female by names H. She tells me yes 1 out if the 2 rooms is available. I say great I'm 10 min away. I get there and then she proceeds to tell me no, room was given to someone else because I wasn't there. I'm like I've called twice to make sure it was. Mind you 1 is a regular room the other is a suite. I've got children with me have been driving for 4 hrs. Fine I'll wait. 3pm arrives and no room is available. By the way 3pm is check in time. I start looking around I noticed there are other families waiting. I start asking how long they have been waiting they say since before 2pm. Ok that's a red flag. More people start coming in. Pilots from the aitp6down the street they get their rooms are offered water.. ok, no special treatment. Then I noticed one of the pilot comes back down she let's them know her room was dirty, they apologize they will get another room right away. Meanwhile it's 3:40 by this time. My event starts at 5pm. We have a party of 10 people ok I start asking how much longer it's 4pm finally small room is available. No apology. When you there and sure enough the room smells mildewy, bathroom smelled like urine. I'm thinking did they even clean it!? Half of us waiting in the lobby, we are being told they are backed up that even management is cleaning rooms. It's after 4:30 we finally get the suite and what do you know. Smells like urine too, the pull out couch had hair on the mattress clearly it wasn't cleaned properly. I start calling customer service, customer service gets the runaround. Still to this day 25 days later I have yet to get an apology from anyone at that facility . Btw, the other family also waited just as long as I did. Bad to worse experience at this hotel. Sad to say I wasn't the only one who experienced this that day.Rooms: DirtyNoteworthy details: Rooms might not be available upon check in time. Beware.
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June 2023 by TSK
It was a hotel where you felt welcomed.The staff was very friendly and was courteous and very helpful with our group check-in. We had a shortage of a room, but three staff helped us with a roll-away bed.Nearby activities: The hotel is situated within a mall with close-by restaurants and shops. Very convenient location with other hotels close-by.
