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February 2024 by Angel V.
Went to the hair salon for highlights and was turned away after being told I have lice. I felt completely humiliated and embarrassed as I do NOT have lice. The manager Nevette was very rude to me and my mother, she "checked" my mom for lice and couldn't find anything but still made her leave. The stylist Jessie was very rude to me as she didn't like the highlights I was asking for. She made a comment saying she usually works with "fun" colors. They also made comments making it seem as I was lying about my virgin hair telling me the bleach would tell them the truth... they made this comment multiple times. Then they both proceeded to tell me that I may have caught lice at work or my child's daycare and that Riverside county has the highest lice count. Very unprofessional because my child is a week old so she does not attend daycare and I'm currently not working. If they did not want to service my hair, because that is not the type of style, they do, they could have told me in a more professional way not by embarrassing me and making me feel bad about myself.
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February 2024 by Carolyn Brown
Love it
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February 2024 by Hector Rodriguez-Hernandez
Is a good department store, sad little by little this kind of stores going out the business
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February 2024 by Armando Jauregui
Excellent cervicum and place
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January 2024 by Jesse Gonzalez
Terrible customer service in mens department. There were multiple customers trying to get help in the mens department and no cash registers open. Went to women’s department to pay and only one cashier with long lines. Seems like no one can get help in the store anymore
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January 2024 by Pamela Roesch
Had to wait 25 to 30 bbn minutes in line to buy
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December 2023 by Evelyn E.
Salon: I use to come to JC penny salon all the time but it hasn't been the greatest after Covid. We had set up an appt for cut and blow out for my daughter during the week at 5:30 pm we received a call later in the week to see if we could move up our appt to 4:45 pm. Because they don't do blow outs past 5 pm. Since I get off at 5:00pm I told the lady who called to just go ahead and cancel I couldn't make that time. We ended up scheduling again with them on Saturday at 11:30 am. We showed up at 11:15 am to be greeted by the person in the front desk who wasn't the nicest. I told her we were checking in but were early she said that the hairstylist assigned to my daughter was doing hi-lights and she was going to be another 30-45 min. I told her my daughter was there for cut and blow out. We came back about half an hour later to have what seemed to be the manager waiting for us to tell us that we booked an express cut and the stylist would not have time for a blow out. I felt that was pretty crappy service considering she didn't even start at 11:30am as scheduled. I understand they book their time slots but we also had to accommodate the stylist. They need to do better with their customer service.
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December 2023 by Bradley Swing
Same issue as the main mall. They sell clothes but not real work clothes
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December 2023 by Giermo L.
Their Photo service is shitty due to the manager rakeekee or idk how you spell it does know how to run it or manage her appointments if you are there on time u still wait a hour smh disappointment at its finest
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November 2023 by Charlotte Welch
Always excellent. Great prices and fantastic professional helpful polite staff.
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October 2023 by River Dreamin
Wife made an appointment with the photography department. The photographer did a good job, but what made it horrible was the A/C wasn't working for the third year in a row.
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September 2023 by Lee B.
Just needed some undershirts, only 3 stars because the Credit/Debit machine wasn't working. The store clerk apologized for that, luckily I had enough cash to make the purchase.
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September 2023 by Larry J
Very helpful when searching for specific items. Can also order online if you can't find in store.
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September 2023 by Muhammad EjaZ
Pleasure to be there as always great customer service
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August 2023 by Christopher Cockrell
I had bought a popcorn maker when when I first shop there.