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January 2024 by Eric Muro
Good customer service. I'm bad with names but the young lady has only been there for about 2 months. Took her time on helping me and gave me a good price. Honest person with a great attitude. Thank you.
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September 2023 by Abril Cortez
I went to this store wanting to activate a number I already have but on a different phone and the worker was of no help. It seemed that after I had stated that I had already attempted to activate it myself online she got sorta mad and just didn’t help. I ended up going to another location and they did it under 10 minutes. Please hire better employees or just train them better.
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August 2023 by Sharleene Newman
Lady there was very helpful and nice
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July 2023 by Drive Association
There are many metro PCs stores to choose from. Stay far away from this one. Run from here as fast as you can. Go down the street to the sunnymead and Perris.
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November 2022 by Jessica Vega
Elizabeth and YessiAre amazing! Elizabeth helped me change my seting after 24hrs or trying myself ....life saver!!!
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November 2022 by Gissel Cloud
Nice service every time I go. I try to always come to this location ☺️. Been coming here for years.
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August 2022 by Nathaniel W. Smith
Took someone else to get service and the staff was quick and helpful
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May 2022 by Jay April
I've Been A Loyal Customer For The Past 12 Years & Ever Employee That I've Dealt With City To Town Have Been Professional & Respectful
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May 2022 by Kurt B.
This place is a joke. It's run by a couple of amateurs who don't know the first thing about customer service. I was trying to save money and I walked into metro inquiring about their plans. I was sold on a month of service for 2 lines, and was told I could get a free phone for each line (with 90 days of service required and taxes for phone), so I picked out 2 less than desirable phones. None of their phones have wireless charging which is what I'm currently using and can't see myself going backwards. I discussed with them for a while and decided to take advantage of the free phones anyways. The store was at closing time and they demanded payment and assured me everything was fine. I was charged $260, and after I paid, I was told to return the next day because the port didn't go thru. I returned next day and I noticed my receipt had $120 of accessories added to the bill. I did not appreciate the sneaky style of the salespeople so I decided that I didn't want the device or anything and requested my service be transferred to my current unlocked device. Even though I never took possession of the device and have never touched it, she says no returns accepted on merchandise. She offered me $23 for the device but stated I needed to keep the accessories even though I never left the store with anything and she still had them in her possession. I thru a fit and became irate at this bulls*** policy. I then returned when the manager was in and received the same response, no refund. I got more upset and they gave me an address to corporate. I drove down to corporate and they contacted the store discussed some things and gave me an option of having my accessories refunded but the phone was not able to be returned since more than 14 days have passed. Total bulls***. They still have the phone that they refused to give to me. Now I have no refund, no phone, no money and I'm considering my limited options at this time. This place is an absolute joke and these con artists that work there are going to get their karma and it will be well deserved.
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October 2021 by Waukecha W.
I definitely got tricked today by Jessica. She snuck an accessory on to my purchase of an iPhone as "included" and after I paid and reviewed the receipt I noticed I PAID $50 for a speaker I didn't ever want! When I asked for my money back she said I was required to buy an accessory with the purchase and all sales are final!! Do not buy from this location with unethical business practices. I wonder how many other people were tricked into buying accessories that are "included".
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February 2021 by Luis Herrera
Cynthia really helped me out answering questions I needed answered and with upgrading one of my Buddy's phone pretty quickly also. Highly recommend this metro store
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February 2021 by Mike Stoveall
Jackie provided great service with a great smile. Huge asset to the team
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January 2021 by Berethia Johnson
Jackie was ABSOLUTELY wonderful. I came in to replace/upgrade my phone but I didn't know what to get. Jackie is a METRO by T-Mobile ANGEL. I ended up purchasing 2 phones and she was so helpful. THE BEST!!!
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September 2020 by christopher rebollar
I came in for an upgrade and Alexa directed me to the right phone, asked me what kind of perks I like. She kept Me informed on what she was doing and answered all of my questions. Very bubbly and isn’t afraid to hold conversation. Over all all my next upgrades and any buys will be from her for now on.
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September 2020 by Betty Valdivia
I don't usual leave reviews but this had to be said and shared!Rosa brizuela was amazingShe was so attentive and answered all my questions. With her patience and knowledge she deserves a raise honestly.Ever since she helped me out I have told all my friends family and peers to go with her and only her Because of her AMAZING customer service that I know they won't be disappointed!
