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December 2022 by Becca G.
Usually this branch is good. Today they were terribly horribly S L O W. Three people behind the glass and only two helping customers with one in the business section sitting forever not sure about this location. I hope the service here gets better. Really sad as we've been customers forever!
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November 2022 by Manuel Blanco
Provident Bank, Heacock Street, is one of the best banks I've ever had the pleasure of doing business with.Management and staff alike welcome you with a sincere smile and great customer service. Recently I've had the pleasure of working with Geronimo & Dominique who are always helpful.For quite some time and on many of my banking needs I've worked with Katelyn who is absolutely amazing. She is professional, well informed and helpful. She is patient and answers questions with confidence and knowledge. She goes out of way to make the customer happy and know that they are in the best of hands. Thanks to all at Provident who make banking there a pleasure.
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October 2022 by Manuel B.
Provident Bank, Heacock Street, is one of the best banks I've ever had the pleasure of doing business with. Management and staff alike welcome you with a sincere smile and great customer service. Recently I've had the pleasure of working with Geronimo & Dominique who are always helpful.For quite some time and on many of my banking needs I've worked with Katelyn who is absolute amazing. She is professional, well informed and helpful. She is patient and answers questions with confidence and knowledge. She goes out of way to make the customer happy and know that they are in the best of hands. Thanks to all at Provident who make banking there a pleasure.
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October 2022 by Joe B.
Katelyn was awesome, extremely professional and helpful, she went out of the way to help. If you are looking for a great community banker ask for Katelyn.
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August 2022 by Donn P.
I just opened two accounts with Katelyn Holscher. She was amazing and very professional. She made the process very easy and comfortable. I recommend her for all your banking needs. She is better than sliced bread!
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August 2022 by Cody S.
Our organization banking account required updating. Katelyn was knowledgeable, thorough and efficient - and a great conversationalist! Thanks for your help, Katelyn!
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June 2022 by T B.
Awesome Experience! I had some concerns with BOA. Came in, met with Katelyn and she was AMAZING! She assisted me with opening my business account and getting some issues resolved on my other accounts! Overall, it was a quick and easy experience. I would recommend her to anyone looking for a personal banking experience!
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January 2022 by Alejandro Ruvalcaba
6 people working and nobody else in line and I have to wait 20 minutes to get helped
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January 2022 by Antonio P.
Katelyn was professional and cool. She helped me with my new account that I needed ASAP. She worked efficiently and fast which is good customer service. Provident bank has a excellent employee. Thanks again Katelyn. I appreciate your customer service skills and time.
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September 2021 by Debbie A.
Can I just give a shout out to Provident Bank in Moreno Valley? We have been banking with them for about 30 years. We have always had A-one service. It's nice to walk in the bank and have people know you by name. We recently had to open a Trust account. We faced some issues along the way, but Vanessa and her great team walked us through every step and struggle. We knew we could count on this bank to get us through it. We appreciate the friendly tellers and the helpful management!
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September 2021 by Paul C.
This is a freeway close convenient location. I stopped by on Friday. There were two customers inside, but I was "waited on" within a minute by a friendly teller. I'm very happy with everything about this branch of Provident Bank!
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July 2021 by D SIMS
Things are not looking good compare to a couple years back, always see new faces, going to move on soon.
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June 2021 by Ruben Aguirre
Staff is friendly been banking here for years.
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April 2020 by Larry W.
Im giving this location 5 stars because of the GREAT teller service of Viridiana. I'm huge on customer service, smiling & eye contact. Each time I've come in to perform a transaction, Viridiana has been kind, pleasant, patient, engaging and offers additional banks services. I'm considering opening other accounts. She's also helps & is extremely knowledgeable with any online banking questions I've had using the app. This type of service should be applauded. I hope this company knows they have an outstanding employee working for them on the front lines.
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November 2019 by Firas T.
Great customer service, very professional, and quick to respond. I called in to acquire information and spoke with Deyssi. She was upbeat, clear, and knowledgeable. She patiently waited to hear all my questions and her response was clear and detailed. Thank you Provident Bank and thank you Deyssi.
