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January 2024 by Mr C.
Never been to a Sportsmans Warehouse and was excited that there was now a location in my city, Moreno Valley. When I first visited the store on 12/21/23 I overheard an employee (with a distinct Kbar knife tattoo on his forearm) who wasn't wearing their green Sportsmans Warehouse vest or nametag, bragging to a customer about how he ripped off some yound kid who wanted to turn in his firearm on consignment giving him a very low amount. I didn't find this to be very professional. I found the gun I wanted and a few days later bought it online. A few days 12/30/23 after that I went in to the store to finish the paperwork. I waited about 2 hours only to discover the firearm they tried to give me was the display. This was not mentioned until I remarked on all the nicks and scratches. Then it was explained that it was the display. I asked for another one only to be told it was the last one. I was upset because I waited 2 hours, still had to complete the process which was going to take more time, then would have still had to wait 10 days before I could pick it up. Then I was told Id have to cancel my current order and place a new order and another firearm would arrive on 1/9/2024 but I wouldn't receive my refund right away, so essentially I would be out the money for 2 guns until I received the refund. I decided to cancel and wait because I noticed the Corona store had 1 in stock. As I was leaving I realized the employee helping me forgot to give me my ID back. It was in his pocket, annoying, but it was an honest mistake. He was very helpful and was actually wearing his work uniform. On my way out I asked the female employee at the register if I could speak to the store manager she said they didn't have one, which I thought was a lie because online it said the store managers name. She said her name was Soley and she was the manager of camping and fishing (she also wasn't wearing a vest or nametag). While I was explaining to her my complaint she didn't seem at all interested she kept turning her back to me and messing with the fishing poles that were against the wall almost seeming like she wanted to avoid the interaction, then she began reeling the fishing string in on one of the poles never really making eye contact with me, and essentially told me to just go to Corona. She acted as if Corona is around the corner from Moreno Valley or something which it is not. It would have probably took me an hour to get there and then I would have had to wait another hour or two in line again. I then called the Sportsmans Warehouse number I got online and spoke to Madeline who was very helpful in taking my complaint. Lastly as I was leaving the store a man was seen giving his number away (they ask customers to take a number as they wait to be helped) to a person entering the store saying forget it the wait is way to long, which I totally agree. Update: when picking up at Corona location waited 3 hours for pickup. Terrible.
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January 2024 by J P.
I understand it's a new store with short staff, I just dont recommend anyone step into this store to buy firearms unless your willing to wait 1-3 hours just to be spoken to. I went in for a pistol and waited 1 hour, then got skipped when it was my number. I don't blame the staff, and I really hope you guys can get a full team back there. There's stores where I've walked in and right away being served even with customers there. Aka Grizzlies firearms on sunnymead. Great guys real friendly non stress environment fast and punctual.
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January 2024 by Ernie M.
Dear, Sportsman's Warehouse please fix you hours on your website and please hire more people for the fun counter. I was the second person in line and still waiting over an hour for service because you had one person at the counter, your website stated you're open at 0900 and when I arrived the door said 1000. The two stars is for the selection of items on your website and the value of your products.
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December 2023 by Jeremy M.
Clean store and helpful employees. Of course the store is short staffed and can only do so much. New to the city and the next one isn't close enough to compete. The process is not quick, but think what state you live in and the time it takes to complete all backgrounds and gather all info needed from people who have never ran through this process. Most of these people are buying their first gun and have a tone of questions. Also, they just opened up and had their first big sale, of course the wait is going to be long. Enjoy going to turners in SB and tell me you won't miss this place. I've purchase multiple items already that required me to wait a significant amount of time and if you know the process then learn to wait. For the best experience, watch Gill and Adrian tag team that gun counter and still have a smile on their face. Take a snack, water and some headphones and wait like everyone else. Best prices I've seen so far and that's comparing to Turners and bass pro.
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December 2023 by Lahleeh V.
The store looks clean and organized. I don't know about anything else but their service is really slow. I purchased my pistol online. The wait to get to talk to anyone is already over an hour, only one person ahead of me. When I get a chance to see my pistol, another 30-45 minutes with the DROS application. Getting my pistol ( actual pick-up ), took almost 2 hours with only 2 people ahead of me. What's up with the wait ? They need to hire more people in the back. So far, there are only two people working and they are really slow. They don't even acknowledge that you are there and they avoid eye contact. I will buy another pistol but not here anymore. I don't want to waste my time waiting for them to get to me. One customer per hour ? Come on. Are you kidding me ?
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December 2023 by Tyler Reppen
Honestly glad we have one of these stores in town finally, my only real complaint is they need at least two more people working the firearms and ammo counter at all times. They have to have two people at a time to “double check” paper work which makes the whole process take FOREVER. If there’s more then 2-3 people at that counter prepare to stand around for a few hours. With that being said best prices in town on stuff I want so I’ll be coming back for the foreseen future.
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December 2023 by Matthew N
Gun Counter is the worst I have ever experienced! Was my first time here and the reviews are right. I went to pick up on a weekday and waited over 2 1/2 hours to be seen. They are so slow and love to chit chat. Wish they were more like Turners, straight to business and get you on your way.
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December 2023 by J Polanco
They have good selections, and good friendly service. Only thing is the wait is Xtreme! Also beware make sure they don’t accidentally skip your number while you waiting for your gun!
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November 2023 by Salman Hashmi
Horrible service and horrendous wait times. Staff busy stocking and standing idly by at the front registers while there are 30 customers waiting in the back gun counters. Some waiting for hours. Similar experience EVERY DAMN time. Thats it. Canceling my rewards card and Never coming back again to Sportsman’s warehouse.
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November 2023 by Anthony B.
Love coming here, have been at least once a week since opening day. We have a camping trip tonight and we're grabbing a couple last minute things. My young kids were very excited and told associates at all the stops we made this morning and most either ignored them all together or halfway acknowledged them. Our check out associate at SW was Chelsea (sorry if I spelled it wrong) and not only did she acknowledge the kids but asked questions, it made them even more excited. Every Sportsman's I've been to always has top notch staff but Chelsea took it to a higher level. Thanks sportsman's and thanks Chelsea for being a friendly place is a world of hurry up and go.
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November 2023 by F G
If you love firearms and hunting this is the spot for you. Plenty of people at the gun counter which is always a problem at the other places but not at this location. Friendly staff throughout the store and it’s very noticeable. Great store and great team. The management is doing an outstanding job.
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November 2023 by Brian E.
This place is nice, great selection of fishing and camping gear. Seem to have a good variety of hunting weapons also.staff were nice and friendly will be back
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November 2023 by Aaron Schultz
Nice selection of items and it's great that I don't have to go all the way to Bass Pro. They carry some good value brands. The only thing is the gun counter is slow (like all these large outdoor stores), but the employees are knowledgeable and eager to help.
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November 2023 by Douglas Heinrichs
Come see Adrian for your next pew pew, he's really knowledgeable and walked me through the entire process. A professional dude.
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October 2023 by Brett Lindemann
Came in today intending to spend a decent amount of money on a gun safe and new handgun. No greetings no offers to help or what I came in for ,and was like pulling teeth to get answers about the safes and half of them wouldn’t open with the information provided. I was so excited to come and spend my money there thinking it would be a good experience ….well it was not. Take your money else where.
