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February 2024 by Maria H.
Second time using this spot, people are nice and helpful. I-hauls are clean and it's not bad on gas, had a 10 foot, and went about 40 miles.
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November 2023 by Dee Shervell
When I rented the vehicle there was someone else’s name that came up under my phone number. I asked them to change it so that I wouldn’t have an issues returning the vehicle. But they did not. I tried several times to return the vehicle via the app/website but couldn’t to no avail. I took pictures and dropped the key like the customer rep suggested. I received an email with my receipt this morning and was charged an addition $350 dollars, because someone made a mistake. It had not be rectified because there’s no on site manager. I will never use Uhaul again. This site had bad customer service all around.
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March 2023 by Stephanie M.
They were there when we needed them. Open on the weekends and limited help but they get the job done. Only suggestion is have a reservation prior to walking in
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November 2022 by TMAC
Do yourself a favor and go to literally any other location
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November 2022 by Obed Hurtado
RIPP OFF AND FRAUD RENTED TRUCK 1 DAY RETURNED IT ON TIME AND THEY KEPT CHARGING ME FOR THE NEXT FIVE DAYS THEN FOR THEM TO TELL ME IF $$$ IS NOT BACK CALL CORPRATE LIKE SHES BEEN TELLING PEOPLE THE SAME THING AS SHE CHARGES YOUR CREDIT CARD!!!!!!!!!!SSSSSKKKKKKKAAAAAAAAMMMMMM
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November 2022 by Thomas McGinnis
Do yourself a favor and go to literally any other location
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October 2022 by Tere T.
My last minute rental was handled quickly and the staff was very friendly. I will definitely rent from there again.
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October 2022 by Pryor L.
Beware service here is bad, ull wait forever just to get propane. They have so many excuses not to help u!!! Go somewhere else.. horrible customer service...
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July 2022 by Alfonso H.
Made an appointment yesterday to get a 20 ft uhaul and they put a different appointment for 4-5 hrs later than expected. I would not recommend ANYONE to go to this unprofessional establishment
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June 2022 by Mary Spann
Well Tavian helped me and gave better service then the Fontana Uhaul. Yesterday before I left Uhaul after they installed my Class 2 hitch in Fontana I heard a rattling sound so Miguel said oh its this metal guard and he said he couldn't do much to fix it. So today I went to Uhaul on Sunnymead Blvd in Moreno Valley and Tavian the guy who does hitches put up on the jack. He then said if I have anymore problems bring back so then when I left it started to rattle again. He said let me see what I can do so I brought back in and he fixed it no more rattling sound. So while out running errands I stopped into give his boss a great customer service reveiw. He should be a manager or get a good raise for his great customer service. I told his boss I used to work in customer service and you usually never hear great reveiws you usually only hear complaints. So thank you to Tavian I will be sure to also write Uhaul customer service on your excellent service
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April 2022 by John Ramming
I didn't know that they were open on Sunday's. Got a reasonable quote to get some work done to my truck. Will return soon.
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February 2022 by Xorean B.
Called 2/28 15 min till closing and no one answered called the very next day 3/1 at 9:15 am and no one answered. Such an inconvenience so I drove over to this location and not one single person greeted us nor asked us for help in fact the man that was wear a brown uniform which I believe is some type of management due it being a different uniform as to the others walk past us and held his head down. We walked into the store and once again no one greeted us, so I approached the female with the face piercings and she had air pod in her ear and asked her my very simple question she didn't have the answer so she said to call back every day until we get the part in. I told I've been calling and no one is answering she "oh sorry about that". The first thing to running a successful business is one welcoming your guess so that way they feel welcome, hey but what do I know.. smh 0/10 do not go here
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January 2022 by Brett Draper
Made a reservation more than a week and a half in advance. I reserved moving blankets and furniture dollys and they didn’t have them. I get in the truck and the check engine light is on. They didn’t have any other trucks so they sent me down the street. I’m paying movers and they just getting paid to stand there because I don’t have a truck. Do not rent from this place!!!
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November 2021 by Sharon James
Really nice business,I just wish that they keep the older U-Hauls a little cleaner in the inside,the steering wheel, door handle, and everything inside was filty dirty,,and due to Covid I bought wipes to clean it up in the inside,,but other than that,I would rent from them again providing I get a clean truck.
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September 2021 by gilbert ruiz
Nice service
