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October 2023 by Christina Carrillo
I have a gathering to go to tomorrow and I have been a customer of Windsor for many many years infact that is always the first place we go look for any type of dress for me and my daughter unfortunately the last time I was there with my daughter I had the most horrible experience I was greeted kindly and asked if I was looking for anything in particular and I said I have a return I'm just browsing before I could say anything else the employee was already looking in my return bag wich by this time I was already upset very upset that she did not ask for my bag and if she did it was in her hand before i could answer she grabbed and looked through it then she rudely asked if I had a receipt I snatched bag from her and said yes I do she asked to see it and I walked away I tried on two dresses the other lady in fitting room was short and bit rude to me I'm sure the other lady told her something about the situation earlier I felt uncomfortable got dressed and just made my return and left they were both short and very rude. I took everything in me to not tell them what I was thinking. If your policy is that to look through customers bags with out permission please let me know so I won't ever shop at your stores the rudeness and disrespect was incredible. She acted as if she did nothing wrong and treated me as if I was in the wrong the whole time it was incredible. Like I said I have a gathering today and your store is the most convenient for me and it's hard to think about going back rather drive farther to not deal with not just bad customer service but disrespectful employees!
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September 2023 by Sexy C.
In my recent shopping experience, I had the pleasure of receiving exemplary assistance from the dressing room attendant. Her exceptional kindness, extensive product knowledge, and unwavering patience greatly facilitated my selection of an evening dress, leaving me with a newfound sense of confidence. I wholeheartedly commend her professionalism and customer service. A five-star rating is well-deserved. I wished I had caught her name to give her the recognition she deserved; she was of Hispanic descent.
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July 2023 by Daniel F.
Vanessa is amazing.. has helped out three different times for concert outfits for my wife. Thank you for always taking the time to help
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April 2023 by Salisa A.
I had a great experience shopping at this Windsor. Vanessa I believe her name is; I know she is the manager at this store. Great customer service! I would recommend anyone looking for outfits for any occasion to this store. On top of always having a wide variety of nice outfits the prices are reasonably good. Vanessa was very attentive and helped me find exactly what I needed for my bachelorette party.
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February 2023 by Alex l.
I went here for a last minute dress for tomorrow and I went in and was welcomed by the most amazing woman ! Her name is Sherri and she helped me pick out dresses to try on! After trying them on I was debating between two and she was so kind and said I could try them on and show her if I wanted to ! I showed her and she helped me so much ! Honestly the best shopping experience I've ever had because of this woman! Thank you so much Sherri! You're amazing and I'm definitely coming back to shop!
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January 2023 by Stacey Labagnara
I wanted to say the ladies working there. Where very nice an helpful to everyone in the store. Great service. You don't see very much.
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October 2022 by Leslie F.
some white girl wearing an orange skirt looking like a pumpkin was so rude. she made me feel so uncomfortable when i went shopping with my baby. Some teenager got to close to the sensors by the door and the worker with the orange skirt came to lecture me not to get to close to the sensor when it wasn't even me. Throughout my whole shopping experience she was following me. I felt so uncomfortable, it was giving racial profiling. The other girl in black, dressed like a skeleton was nice ! she helped me get a dress down and got me a fitting room.
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August 2022 by Amanda W.
Vanessa was a Amazing! Helped us find the perfect outfits for a family shoot! Even confirmed another store had the additional dress we needed.
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July 2022 by Lizher G.
Took my niece dress shopping for her birthday party and she was able to find so many cocktail dress options. She tried on about 13 dresses and was struggling to decide between 3 options. She finally decided on 1 and it was really well made and of excellent quality. Staff was also so friendly and helpful. I will definitely be back.
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June 2022 by Janay S.
I wouldn't even recommend this place to my enemy when I went shopping here for a dress for my daughter's graduation I was browsing trying to help my daughter look for a dress I spotted the store manager snooping around talking into a earpiece and looking right at me she just constantly kept following me around she didn't even greet me or welcome me or asked to see if I needed any help after looking through all the tattered thin Apparel poor quality of Selection limited choices and overall terrible customer service but most of all I don't like being followed causing me to have an unpleasant shopping experience I don't know what gave The skittish store manager the assumption to do so all I did was look around like I said I was out shopping with my daughter for a dress I suspected the manager had pre-existing notations against people of color (which is wrong by the way) but that's OK after my daughter try on those horrible dresses we left I went to JCPenney's and bought a beautiful blue rose princess dress for half of the cost for my daughter. Take that Witche lady of Windsor store.
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May 2022 by Kelly Z.
As always systems are down , only on Cather open when there is a long line also only taking cash so you have to leave the store to go find ATM, very rude and not helpful
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January 2022 by cinthia castillo
I love to shop at Windsor. I just don't like the fact that you always have to spend $70 to get free shipping.
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January 2022 by Madison Archer
The clothes are amazing
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January 2022 by Kimberly
They don't have many formal dresses available but do have a variety of others
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January 2022 by Mary Boyd
We purchased a dress for my daughter to wear for her engagement photos, and when she tried it on after purchasing the dress two of the straps on the dress broke. Making the dress on wearable and when we contacted the store to see about exchanging it we were told even though we had never worn the gown and it was unwearable that their policy was no refunds no exchanges. To purchase a gown and never even be able to wear it because it falls apart just trying it on, is the most horrific customer service I’ve ever received. You should have confidence in your product enough if there’s an issue and someone has never been able to wear product from you to do an exchange. Are used to highly recommend Windsor to anyone I knew for gown choices or even clothing options. In the future I will no longer shop Windsor or recommend them to anyone that I know. Instead I will warn them against shopping there.
