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December 2023 by P S.
I have had a great experience using Caliber Collision for my car repair needs. (3 times) Each time has been with great service from the staff, a timely repair, and excellent results. Certainly one of the better "body shops" in Morgan Hill.., if not the best. Pete S.
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November 2023 by Yolanda Alvarez
Great customer service super fast repair and quality painting. Will highly recommend.Services: Painting
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September 2023 by Margaret M.
I had a great experience with caliber collision, this is about my 4th using this company. Victor took great care to get my car up and running in minimal time and at limited cost to my budget. The whole team are friendly and there is a great atmosphere.I highly recommend them for your car repairs especially if needed in an emergency.
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August 2023 by Daniel V.
Horrible customer service, i'm the one calling them for an update on my truck Caliber had comfirm that my truck was ready for pick up today, 8/30/2023. Did not even got a courtesy call or nothing about my truck being delayed Now it's a maybe That my truck might be ready for pick up on friday what friday don't know. This message is for management and robert get your shit together Stop giving me excuses No Customer should ever have to go Through a horrible experience like this one . Especially if a customer is trusting and choosing caliber Collision to restore the rhythm of your live.now i have no way to get to work. no I will not be taking no apology for this one
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July 2023 by Victor G.
Great service, great staff, very informative about repair process when asked about methods of repair
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June 2023 by Tim K.
They have had a car for two months that should've taken two weeks at the repaint it because they couldn't match the color and the right way I would stay away from this body shop with a 10 foot pole. It will cause you nothing but headaches.
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June 2023 by Chuck H.
An engine splash shield of my car is falling off. I try to replace it. I did it twice before. One just remain one month. The other remain more than half year. I decide to replace it in Body Shop this time. First I went to Body Shop which my insurance recommend to have free estimation. After that I called them to check the result. They didn't response even until right now. Then I went to Caliber Collision. They are professional and effectively. They fixed that problem on the spot immediately. They are conventional, sincere and integral guys. It is surprising me that it is free. I will definitely go to Caliber Collision if I need any service. I recommend Caliber Collision based on my personal experience.
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May 2023 by Summer Fisher
Very happy with Caliber Collision Morgan Hill. They were accurate with their time estimates for the repair and had great communication throughout. The shop is clean inside and all the staff were helpful and respectful. They listened to what I needed and made sure the job was done on time and to my satisfaction.Service: Painting
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May 2023 by Noor Ghani
Pedro is the GOAT. Kept me up to date and is a great person to talk to. Overall they did a great job!Service: Body & Trim
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May 2023 by Greg W.
So i had my passenger mirror replaced a few weeks ago and i just noticed that caliber also fixed the constant problem that even chevy could not. My mirrors fold in but in the past the passenger mirror would stop and go back out. Now it goes all the way in and out every time. Thanks again Shawn and team at caliber collision of morgan hill. Greg
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April 2023 by Tom Tran
The WORST experience I’ve ever had with an auto body shop. If I could give ZERO stars I would. The only reason I went to this shop was because they are a “preferred vendor” with my auto insurance.The day after my car was towed to the shop, someone from the front office called to confirm my car was there and I will be contacted after a repair estimate was made.10 days pass with no correspondence so I call them to check on the repair estimate. The man I spoke to said they just realized the car was there. Really?Every time I called in to check on the status of my car repair I was told a different story. It got so bad I asked my insurance company to speak to them on my behalf because I couldn’t trust anything they said regarding, cost, repair time, status, etc.Additionally, I expressed my concern with not wanting to pay out of pocket for my car rental after my insurance coverage because THEY HAD MY CAR FOR 10 DAYS WITHOUT “KNOWING IT WAS THERE”?!Caliber said they would cover 5 days of additional rental car coverage and guess what happened?The manager stated that the person who said they would cover the 5 days of rental car payment “didn’t have the authority to do so” so they would only offer a $50 gift card.If you didn’t let my car sit in at your shop for 10 additional days I wouldn’t need the additional money to cover the rental car!So I’m out close to $500 on a rental car that I didn’t need, after expressing my concern (multiple times), for a rental car that just sat parked at my house BECAUSE THIS “PREFERRED” REPAIR SHOP DOESN’T KNOW HOW TO TREAT CUSTOMERS!SHAME ON YOU CALIBER. I’ll NEVER GO HERE OR REFER ANYONE HERE!
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April 2023 by Tom T.
REVISED: After my initial review, Shawn, the manager personally reached out to make things right with my experience. Thank you for doing the right thing by your customers. The personal attention goes a long way.
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March 2023 by nikki love
I used this dealership in Morgan Hill. I worked mostly with Erica and Sean. From start to finish everything was explained so well to me. During the repair, Erica called several times to give me updates. She was so kind and reassuring. My vehicle was finished way ahead of schedule because of their planning with ordering the parts that were needed. The paint job was incredible. I have a red metallic vehicle and that paint is not easy to match, and they did an incredible job. The customer service was truly outstanding, the best service I have experienced in years. Erica explained everything. They were clear and transparent and worked so well with my insurance company. There was no gaps in their process, they really embrace customer service which gave me so much peace of mind. I highly, highly recommend this company.Services: Painting
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February 2023 by Maricela Solis
Professional team and exceptional work. Would definitely return to this shop. My car was ready when promised.Services: Painting
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February 2023 by Dilcia Sanchez
Excellent service always bring my car hereService: Body & Trim
