10AM - 6PM
7150 Camino Arroyo, Gilroy
Computers
“I understand that most people will want to come here and leave a bad review after a bad experience, but few will do so after a good experience. I totally get it and have thought of doing that myself on many occasions. Having just sent in my 5TB Easystore for warranty replacement, I was very worried after reading these reviews... but I needn't have been. Yes it sucks that my drive failed after almost 2 years, but it was still under warranty by 2 months. How to find out? Enter the serial number on WD's support website to check your warranty period. If it's within warranty, register the product. Next, submit an RMA ticket and provide all the requested information including retailer, purchase date, and a copy of the invoice. They will approve or disapprove the ticket, and if they approve, you will receive an RMA number with instructions for sending in your unit for replacement. I opted to purchase WD's discounted UPS shipping label (~$3.50 for a 2lb package), then dropped it off at my local UPS store. You have 30 days to send it back after you open the RMA ticket. Label the sides of the box with your RMA number. These are all instructions you will find on WD's website, just read everything thoroughly and carefully. The shipping took 2 days, and they received it on a Saturday. On Tuesday it showed as received; on Wednesday it showed as shipped. They even include the serial number of the replacement unit on the RMA ticket when they ship it. I received it on Saturday. The whole process was 1 week start to finish. The replacement drive looked brand new, and S.M.A.R.T. diagnostics show it had only been powered on twice. I didn't have to speak to anyone or call anyone. I didn't have to fuss with the shipping except to purchase a discounted label from WD, and there was no charge for them to ship the replacement back to me. Overall, it was a painless, smooth, and swift experience. WD did honor the warranty in my case. I'm not pro- or anti-WD, I'm just sharing my experience.”
“My iPhone took a turn , cuz , well it’s an iPhone ?♀️ I also needed to fix my husbands charging port, so off to Walmart to drop off his & over to Best Buy to get a new phone - however , they were able to fix my phone & save my data which haven’t been backed up for awhile. My husbands phone however ? It’s a hilarious story , wrong parts sent etc - but they fixed it & as I reside in Morgan Hill & they were to be closed for Prez day , he delivered it to my Vet on Saturday in Hollister as he lives there & we had an apt Sunday ! Both phones working better than ever - I truly had zero hope for mine & they saved me over a grand if I had to buy a new one - The commitment they have for customer satisfaction is insane and completely out of character these days - Highly recommended for your tech needs”