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April 2024 by Brooke B.
About 80% of our house has hickory flooring so when we wanted to replace our carpet with hardwood, we had to match the hickory. I don't love the contract of hickory so I was looking for a stain to darken the lighter hickory pieces. I came across Birchwood water based stain at SW and my flooring guy picked up a sample in San Jose, put it down on the hickory and I LOVED it. So we moved all the furniture out of the rooms and got ready to finish this long project. NO problem...until it came time for us to buy 9 quarts of this stain. My flooring guy went to 4 Sherman William stores in San Jose and got 4 different stories of "we don't even carry that stain" to "that is special order and 1-2 weeks" I called up Andrew in our local MH store and he said he didn't have the water base cans to mix the stain, but he actually checked the computer system (what a concept) and Watsonville had them. He placed them on order for me and my flooring guy picked them up, put on the stain and my house will be put back together so soon vs. 1-2 weeks. Andrew is the best and very knowledgeable! Highly recommend the team at the MH store and especially working with Andrew!
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February 2024 by Nancy H.
Raphael was very helpful.... we needed to choose a deck stain... he took the time to explain the different ones... if you care about quality and color combos see him. They are lucky to have him.
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December 2023 by Mahnaz Kargar
DO NOT BUY FROM THIS STORE! They do their best to steal your money! We had the most terrible experience ever!We were so excited to paint our house ourselves. We went to this store and the staff gave us advice to choose the color we like. But then the trouble started. First of all, the seller convinced us to buy the paint more than what we expected to use just in case. And he ensured that as long as the can is not opened we can return the paint within 30 days of the purchase if we end up not using it.Then he calculated the wrong price for us. My husband noticed the mistake but the seller was insisting that his calculation is correct. After we insisted, he finally fixed the bill.Long story short, we came back to the store a few days ago to return 4 cans of paint and they did not accept 2 of them. Apparently these 2 are not returnable. However, at the time of purchase I confirmed with them several times if we can return and they did not tell us if there is any exceptions. Although it was clearly their fault, they even didn't care to apologize and simply refused to accept the return. I feel like we’ve been scammed!
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December 2023 by Mikhail Gorshunov
So, this whole saga at the paint store was a complete disaster. We were all hyped up to pick colors for our house, but it was nothing but trouble. The prices? Through the roof, and totally not worth it – felt like we were being majorly overcharged. They also did a total 180 on us about returning any extra paint. And don’t get me started on the drama of getting the right paint cans. The icing on the cake? When we called their headquarters to complain, the guy on the phone pretended he couldn’t hear us. Like, really? Everything about this place screamed shady and just not worth the premium price. My advice? Stick to the major retailers like Home Depot. At least you know what you’re getting into there.
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November 2023 by Misha G.
So, this whole saga at the paint store was a complete disaster. We were all hyped up to pick colors for our house, but it was nothing but trouble. The prices? Through the roof, and totally not worth it - felt like we were being majorly overcharged. They also did a total 180 on us about returning any extra paint. And don't get me started on the drama of getting the right paint cans. The icing on the cake? When we called their headquarters to complain, the guy on the phone pretended he couldn't hear us. Like, really? Everything about this place screamed shady and just not worth the premium price. My advice? Stick to the major retailers like Home Depot. At least you know what you're getting into there.
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March 2023 by Phillip Castro
Great customer service! Very helpful and knowledgeable.
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July 2022 by Peggy Golden
My husband was looking for help/information on how best to change our fence color, i.e. staining or painting. I was there to help him decide color. He had a lot of questions and Vincent answered every one! He was extremely knowledgeable about the products, how they reacted to various wood conditions and what our expectations should be. He suggested we bring in a sample of the fence to help us determine what had been used previously and how to best cover it. Never did we feel pressured. The service was exemplary. We’ve found all the staff at the Morgan Hill store to be knowledgeable, helpful and polite.
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April 2022 by Marcos J.
Best customer service best quality paint highly recommended You definitely get what you pay for
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March 2022 by Dayu Yuan
Great paint store with an awesome team. The store ran out of the product and size that I am looking for. But the sales, Shasta, is super patient, helping me searching the inventory from nearby stores and even called them to confirm of the product availability. As a customer who does not have much knowledge of paint, I feel I have been taken great care of. Definitely will come back for any paint that I need in the future.
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June 2021 by Frank Columbus
Knowledgeable, helpful sales staff plus a great product!
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March 2021 by Glenda Garcia
Lupe was outstanding in help with.my long list!
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March 2021 by Tom Wade
Staff and store are amazing.They know what you want and are very pleasant and professional.
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February 2021 by Anita Bedoya
I only needed less than half a cup of paint to cover some work done by the installation of a doorbell alarm system and I was told I could only buy a gallon. So it cost me $50 to fix this very minor repair. It’s unreasonable that they don’t sell smaller than the one gallon size. I feel totally ripped off.
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November 2020 by Elizabeth Purdum
Employees are very helpful. The offer to help with the entire process. Great selection of accessories. Very quick service.
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November 2020 by Dan Patterson
Fast service, good color match.