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May 2025 by Susan Dean
I came to California to visit my daughter. The week before my visit I had a hair mishap and my hair felt off. I went to Ulta to find a pair of scissors to fix my hair myself and realized there was a salon and asked if someone had time to “fix my hair”. They were so flexible and got me in with Josh. I truly lucked out. Josh did an amazing job on my hair—he made me feel completely comfortable from the moment I walked in. He really listened to what I wanted, offered great suggestions, and the final result was better than I could have hoped for. I left feeling confident, refreshed, and incredibly happy with the cut. Highly recommend to anyone looking for a stylist who’s not only talented but also kind and professional! The only downfall is I wish I could fly from Wisconsin anytime I need my hair done. Thank you Josh!!!
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April 2025 by R Negrete
Poor service by the floor people. The only one who helped out was the cashier ( 5 star for her )
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January 2025 by cloud isacloud
Paola who works at the hair salon at ulta did my hair perfect I showed her picture and she copied it to the fullest. Thank you so much!
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December 2024 by Tiffany Vanegas
Employees here give off a horrible vibe. They are annoyed to help or answer questions. It gives high school mean girls who have no joy but to bully others. Don’t bother going to this Ulta the GILROY LOCATION IS BETTER.
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November 2024 by Lisette Tchikovani
I accepted the credit offer from them at the cashier. Every time I got the bill online it was over due, they never notify me before hand . I had to pay lates pays twice, the customer service were not understanding. I payed it in full and cancelled my credit card right away. They are shady don’t get the credit card from them. I have a perfect credit and it was the first time I dealt with fraudulent company.
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September 2024 by Curly fries
Went in not knowing much about hair care products or where anything was, but my grandma and I had a wonderful young lady named Mia walk up and ask if we needed help. She was very helpful and thorough explaining different products and prices to us. You could tell she genuinely cared about our experience and getting the right products. We will definitely be going back because of the wonderful experience.
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June 2024 by Maggie V.
My first time in this Ulta. Everyone working there had great customer service Andrew helped me find an alternative setting spray since they didn't have my normal one. He was very knowledgeable and helpful.
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June 2024 by Jennifer Montiel
Why have a phone if you never answer!!!!!!!
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May 2024 by leilani avendano
My recent visit to Ulta in Morgan Hill left me with a bitter taste in my mouth, and it wasn't from the makeup testers. As I perused the aisles in my comfortable Sunday attire - casual pants, an oversized t-shirt, and my trusty, albeit large, purse - I couldn't shake the feeling of being judged.
It was as if the manager regarded me with suspicion, casting a shadow of doubt over my intentions. Perhaps she thought my relaxed appearance signaled a propensity for theft, a natural assumption based solely on my attire. But I implore her to remember: appearances can be deceiving.
This wasn't the first time I've encountered such prejudice in this store. It seems that, despite being a regular customer, my presence is consistently met with skepticism simply because of the way I dress. But I refuse to let their narrow-mindedness define me.
I hold a master's degree in human factors engineering, a field that emphasizes understanding and accommodating the diversity of human capabilities and limitations. Ironic, isn't it? That someone who dedicates their career to fostering inclusivity should be met with such prejudice.
To the manager, and anyone else quick to judge based on appearances: never underestimate the depth beneath the surface. Every individual carries a story, accomplishments, and aspirations that transcend the clothes they wear. My recommendation? Open your mind and your heart before passing judgment, for you never know the brilliance that lies within those you're so quick to dismiss.
As for Ulta in Morgan Hill, I hope this serves as a wake-up call to reevaluate your approach to customer relations. Beauty isn't just skin deep, and neither should your commitment to inclusivity and acceptance be. Until then, I'll be taking my patronage elsewhere, to establishments that appreciate the value of every customer, regardless of their outward appearance.
Furthermore, the discomfort I felt during my visit was palpable, to the point where I left the store shaking and on the verge of tears. The feeling of being watched and judged followed me even as I approached the checkout counter to pay, with the manager seemingly shadowing my every move. This level of scrutiny and distrust is not only unwarranted but deeply upsetting.
It's disheartening to even consider that my physical appearance may have played a role in this treatment. While I cannot definitively state that racism was a factor, the suspicion directed towards me seemed disproportionate to my actions, leading me to question if my ethnicity influenced the manager's perception of me. It's imperative for Ulta in Morgan Hill to ensure that their store is a safe and inclusive space for all customers, and that means fostering an environment where racist attitudes have no place.
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May 2024 by Leilani A.
My recent visit to Ulta in Morgan Hill left me with a bitter taste in my mouth, and it wasn't from the makeup testers. As I perused the aisles in my comfortable Sunday attire - casual pants, an oversized t-shirt, and my trusty, albeit large, purse - I couldn't shake the feeling of being judged. It was as if the manager regarded me with suspicion, casting a shadow of doubt over my intentions. Perhaps she thought my relaxed appearance signaled a propensity for theft, a natural assumption based solely on my attire. But I implore her to remember: appearances can be deceiving. This wasn't the first time I've encountered such prejudice in this store. It seems that, despite being a regular customer, my presence is consistently met with skepticism simply because of the way I dress. But I refuse to let their narrow-mindedness define me. I hold a master's degree in human factors engineering, a field that emphasizes understanding and accommodating the diversity of human capabilities and limitations. Ironic, isn't it? That someone who dedicates their career to fostering inclusivity should be met with such prejudice. To the manager, and anyone else quick to judge based on appearances: never underestimate the depth beneath the surface. Every individual carries a story, accomplishments, and aspirations that transcend the clothes they wear. My recommendation? Open your mind and your heart before passing judgment, for you never know the brilliance that lies within those you're so quick to dismiss. As for Ulta in Morgan Hill, I hope this serves as a wake-up call to reevaluate your approach to customer relations. Beauty isn't just skin deep, and neither should your commitment to inclusivity and acceptance be. Until then, I'll be taking my patronage elsewhere, to establishments that appreciate the value of every customer, regardless of their outward appearance. Furthermore, the discomfort I felt during my visit was palpable, to the point where I left the store shaking and on the verge of tears. The feeling of being watched and judged followed me even as I approached the checkout counter to pay, with the manager seemingly shadowing my every move. This level of scrutiny and distrust is not only unwarranted but deeply upsetting. It's disheartening to even consider that my physical appearance may have played a role in this treatment. While I cannot definitively state that racism was a factor, the suspicion directed towards me seemed disproportionate to my actions, leading me to question if my ethnicity influenced the manager's perception of me. It's imperative for Ulta in Morgan Hill to ensure that their store is a safe and inclusive space for all customers, and that means fostering an environment where racist attitudes have no place.
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April 2024 by heidi Golden
I think the people in carson city need to get retrained. not only were they gossiping, they forgot the customer was right infront of them. no class and just rude.
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March 2024 by Nolvia N.
TANIA! Amazing costumer service, loved her delicate care, privacy when giving concealer, product option! Love the HOURGLASS collection you shared and the test! Bought the whole thing! Keep up the great work, privacy of the clients when sharing options.. 10++++!
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March 2024 by V G.
asked for help and the girl at the front told me to wait because there was only one person on the floor. waited for a while and nobody (including the girl at the front) came to help me.
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February 2024 by Analyssa A.
I usually don't go to Ulta, but today I decided to because I wanted to find some product oil absorbing papers. Once I found the ones I wanted I went to go check out and the person who was checking me out (the receipt says Sonia) she was pressuring me to join the ulta rewards when I said I wasn't interested. She continued to ask me more than 10 times and just couldn't take no for an answer and was just persistent. I understand it's part of protocol to ask a customer if they want to join, but pushing it till there visibly uncomfortable is not the way to go about it. It just made me really upset, and realize why I don't come here.
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February 2024 by Dolores Holladay
Love this place !! Great food !! Friendly people, live music ???
