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November 2023 by Nicole M.
Horrible, horrendous experience. Will never step foot in there again or give them a dime of my family's money. Went in to pick up something my husband ordered online that said it was ready to be picked up. When I got to the check-out stand an older gentlemen named Joe balked that I was doing a "pick-up" order. Asked for the first name of the order which I gave him and asked what it was. I honestly didn't really know so I guessed it was some type of filter as that was what my husband had mentioned. 5+ minutes later he comes back without anything saying there is no filter and no order for said name. I tell him I have a confirmation email with an order number. He proceeds to take my phone without asking and jam his finger to look at the picture of the product only to SCOLD me that it is not a filter but some type of gutter product. SORRY SIR. At this point my baby has started to squirm--I have to take her out of her stroller. He finally appears with the product only to tell me that I have not paid for it--INCORRECT again. We have paid for it. I have a digital receipt (not that he ever asked or cared to ask) and he proceeds to tell me that I'm wrong and need to pay. At this point I ask to speak to a manager---the manager is just about as bad as Joe. Rude, curt, and tells me he is busy helping another customer. Doesn't even make eye contact with me. Once he finally acknowledges me he tells me I have to come to a completely different register across the store...mind you I have a baby I'm carrying, wallet out, Christmas lights I want to purchase and a stroller...BUT I HAVE TO GO TO A DIFFERENT REGISTER so he can prove to me that I haven't paid for the item. Get to the register and guess what! We had paid for it....they were wrong. SHOCKER. At this point I tell them that I am appalled at the customer service, the lack of consideration for me as a customer and the overall way I was treated especially as woman and mother. JUST YOUR STANDARD RUDE OLDER MEN who don't know how to do their job effectively or efficiently and could care less. But do they apologize for their mistake, for wasting my time? No of course not. See you never, Ace Hardware Morro Bay. Your prices suck anyways.
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November 2023 by Mike Figueroa
It’s an Aces Hardware. They literally have whatever it is you need every time. Based on personal experience of course. I was camping at the state park and needed some things. Helpful staff and while I was there they had some really great deals on Traeger’s and Blackstones. Definitely go back next time in Morro Bay.
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November 2023 by Tim Colwell
Great place to shop, great place to work as well. Thanks Miners
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November 2023 by server computer
Staff was super super nice. Got all the gear I needed. Walked me to everything I asked for.
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October 2023 by John Pulkkinen
Great selection with friendly staff. They have a little bit of everything here, including some boat bits and pieces. Definitely keeping up with the helpful hardware folk commercials on the radio!
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September 2023 by Scott Barnes
This is the local Hardware store for all of Morro Bay up to Cayucos. They are pretty well stocked with tools, fasteners, and lumber. They have regular bargain bin sales on power tools. I love the nursery. They have a huge selection of plants and pots. Very seldom to I need to go all the way to home depot. Miners is a great local neighborhood hardware store. Check here first before going to SLO or Paso Robles you'll probably find what you need.
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July 2023 by Jim Robinson
Customer Beware. There's a high turnover of staff in Morro Bay Miners and it showed today. Bought a couple hundred dollars of lumber and had a 20-foot piece of facia cut to load. Got home and found chunks missing in one cut piece from strapping. This piece came off the upper deck where employees pull the pieces. I've been spoiled by barn staff that check the lumber up top. I took it back and asked to trade it out for an undamaged piece. Employees called a manager, Christopher, whose customer service experience was related in his one-liner. "We don't take returns on a cut piece." I pointed out the defects in the lumber created by packing straps and he just stared back. I realized I was talking to a corporate drone. As he walked away I told him the trip to Home Depot just got a lot shorter. I've spent many thousands of dollars over the past 40 years at Miners but I can see no need for business loyalty when there is no customer consideration. Make no mistake, there are many great employees at Miners but the managers are hit and miss, which may explain the high turnover.
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July 2023 by GlowFets
They're like a hardware store but without the endless maze of long isles that lead you to lose all hope and fall into a pit of despair.
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June 2023 by Sandye K.
They used to be great but my recent experience with the Lumber section was horrible. Customer Servicer was non-existent, the employees were rude,sullen and unhelpful. The guy just walked awayI was left to roll up my own turf purchase (finally another customer helped me) and carry it to my car. They used to be great at this store but they have gone from ACE to Deuce-Minus!
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June 2023 by J O (docj)
An excellent and large hardware store. The staff seemed attentive and knowledgeable. Plenty of parking too.
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June 2023 by iPACA
Awsome staff. A diverse selection of products, huge store. Very clean, well stocked. Two trips over a 10 day vacation!!! R.V. TP, cargo net, tarp rained on us ???
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June 2023 by Tiffany Rubin
Jeff helped me yesterday (fathers day). He was knowledgeable, personable and had me checked out and on my way in no time with a brand new assembled BBQ buckled into my passenger seat. He even sent me off with an affordable starter kit. He seemed genuinely happy to share his expertise with a bbq novice. Thank you Jeff! I appreciate you! ?
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June 2023 by RAY D.
Miners does not take checks WTF.I am a landlord. I have a check book for each rental. That way I can track all my expenses for each rental. I will no longer be shopping at Miners.
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June 2023 by PACA
Awsome staff. A diverse selection of products, huge store. Very clean, well stocked. Two trips over a 10 day vacation!!! R.V. TP, cargo net, tarp rained on us ???
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June 2023 by Joyce McGovern
Such a nicely stocked store. Friendly staff. Wonderful garden center!!! Good sized lumber and building supplies warehouse as well.
