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June 2023 by Jacquelin S.
I needed cash and discovered there was a Chase branch a short walk from our hotel. There was a line at the ATM and the line moved very slowly because the ATM takes quite awhile for people to make their choices. Eventually I got my money and was on my way.
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March 2023 by Na N.
Always some kinda of fee.... It's so annoying $5 here $12 there... I went under $300 on my savings but I replaced it a day later still $5 charge...you made to many transfers from your saving to checking with your own money that's a charge. Also this double fee charge, then playing dumb on the phone like ohh don't know how that happened we'll take care of it... really your blatantly double charging just to see who calls because it's a win, for the bank on the people who'll let it slide Even when I had 30k in savings still some bogus fee charges would happen. Take your money elsewhere.
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June 2022 by Aaron Daley
I had to go there to cash a check twice because of issues on the sender side. The cashiers were extremely helpful and extremely understanding despite my impatient and often angry attitude. Great service, would definitely bank here.
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March 2022 by Sarah Sarah
I love chase , I've been banking with them for 15yrs and wouldn't change it!
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October 2021 by George Jones
These people are the worst they aren't knowledgeable in their services . Terrible customer service .
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January 2021 by Adam Henson
Glad to have a chase in town. Friendly folks. Wish the ATM worked with gloves.
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July 2020 by Philip MacFarlane
If you come from overseas most unhelpful Can’t access my account and they couldn’t careless Most banks will go that extra mile however is not one of them
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December 2018 by monika aurit
So gloomy, dark and needs updating
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June 2018 by Jason Miller
Friendly staff, never had a problem. It is rarely busy so prompt service is the norm here.
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January 2017 by Jeannine Tobey
Friendly when I go in, but don't depend for them to be open on snow days. If I could get there they should been able. All other ban J s were open 1/19/17
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October 2015 by Jack Trout
I have banked with Chase Bank in Mt Shasta ever since they changed from Washington Mutual. I like this bank with a nice staff who always greet me when I come into the bank. I was really appreciative of Barry the manager who allowed me to over draw my account so I could order Canadian Dollars for an up coming trip. Then he removed the charges the next day so I could have my money in time for my trip. This is real hometown banking, the kind of banking that makes you feel comfortable where your home mortgage, money and safety deposit box for free is with a major national bank. I have 3 accounts with Chase. Sometimes we as consumers get caught up in the thinking Jaime Diamond and his big bank is too big for their britches, well maybe he is. But Barry and that staff at the Chase bank in Mount Shasta has my back and that makes me a loyal customer.
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July 2013 by Jolie Ball
Opened a checking acct and i felt like i had been banking there for years very friendly
