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June 2023 by Cory Hocker
Honestly, they must employ the absolute dumbest people they can find. They cannot deliver anything on time or to the correct address. Defund this department now. Mount Shasta Post Office is a waste of tax money. The worst, stupidest, just seriously snotty d bags ever to work for the USPS. Worthless.
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April 2023 by Christina Cruz
The absolute worst customer service you’ll ever receive in your life. They refuse to be kind they act as if so, you are a burden that they even have to be there. They won’t help suggest shipping containers. Ruins my day every single time I go in there. The shipping store doesn’t open till 10 so if I have to send something early, I’m stuck with it what happened to kindness it’s in a small town for goodness sake !
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March 2022 by Zephyr Neumann
I was able to purchase up some stamps (the last of a specific kind, and the employee kindly took time to get them out of the display cases for me). I also mailed a package and got a letter post marked very quickly and easily. The staff member that helped me was courteous and took the time to make sure everything was done well despite it being a bit busy.
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December 2021 by Bell
delivered the wrong address mail to my home 3 times in the past 3 months. these incompetent employees MUST be replaced by adults capable of matching simple numbers. people's lives, homes, and property are at stake when you do things like fail to deliver parcels to the correct address. what if someone throws away another person's mail because of the incompetence of the post office? PLEASE rectify this issue.
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November 2021 by Matthew K.
Our US postal service being unreliable is an understatement. They continually cannot deliver constantly. Some things I get, some things get sent back for no reason (lazyness?). Some items when tracked say "available for pickup" but when you go to pick them up they want a we missed you slip which I never received. Such BS. Can't do their job correctly
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September 2021 by Mount Shasta 2
Terrible services from this postal office. USPS should have an audit and management review on this location. The integrity of the staffs is questionable.
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June 2021 by Elliott
They work hard. Not the employees fault that USPS has major administrative issues
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June 2021 by A F
They are short staffed. Some routes don’t have carriers and whole neighborhoods go days without receiving any mail. Misleading package scans lead customers to think the worst, when in reality it’s mostly just something out of anyone’s control. But the young lady at the counter could use some training to be less condescending to customers. This place would benefit from a couple extra employees, and maybe something done at the management level to allow carriers to have more scan options that would be in line with reality, that way customers are not wasting employees times with “where’s my mail” every day.
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March 2021 by Roxanne Streets
A package they scanned before putting it in the mailbox was NOT delivered! However a package mailed 3 days after that was scanned and put in the mailbox. What's going on at this post office? It's a mess inside and I think they are so disorganized that the community is suffering from a lack of caring by the postal workers what a shame!
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February 2021 by Peter Van Susteren
We love our post people. The office is a mess. The landscaping is overgrown with weeds. The trees are growing over the side walk. The back fence was wrecked three years ago and it went un-repaired for months before I filed a complaint with the city. They sorta fixed it. In the back is a hobo meeting place and it is always covered with liter. I would think that the postmaster would have some concern over the image this projects and that he would have some civic pride.
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December 2020 by William C.
Great staff and timely delivery by mail carriers. So grateful to have this Post Office in Mount Shasta -- I hope the incoming administration prioritizes salary and equipment increases, to better "carry out their appointed rounds". :-) Efforts by some conservative factions to privatize the US Post Office would be pure disaster.
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May 2020 by The Amethyst Kitchen
Most obnoxious rude woman ever encountered ...ever in a post office my husband is post traumatic brain injury survivor and speaks slowly . We are having issues getting mail forwarded. The post office is holding mail at last location and we dont know how to fill out change because its not typical situation. She didnt want to hear it. She actually asked what we wanted her to do about it. We walked out and now have to hope our post office 300 miles away will help us. She was beyond rude, unprofessional and is a bad example for the postal service. Will never go in there ever for anything.
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May 2020 by AKEbay Kaufman
I would like to thank the Post Master, Jessica of Mount Shasta Post Office for her hard work at helping me to get my package intercept completed. I am looking forward to getting my package back soon.
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May 2020 by CC George
They have been returning my mail instead of honoring a formal forwarding notification. Now I'm in trouble with DMV and my insurance companies. They are the worst PO on the planet. And when you go in, they just don't care.
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April 2020 by C.C. G.
I have been trying to get my mail on temporary forwarded for over a month and they are returning all of my mail undeliverable!!! They are the worst Post Office on the planet and NOW I am in trouble with DMV and my insurance company because they keep returning everything. Hey PO People. Get it together!!!
