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March 2024 by Marich Bardhan
If I could write a 0 star review I would. I know that gyms in general make money off of people not showing up, but this one is genuinely a scam. Many machines are frequently out of service, and when they are finally "replaced," the replacement machines are also broken so the machines are still out of order.Go to this gym if you enjoying standing around looking at broken gym equipment that is somehow all 30 years old even though this location was recently renovated. I'm pretty sure they spent all their money on the front desk area.The people who work there are perfectly friendly (and it's not their fault), but talking to gym staff is not going to burn any calories.
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March 2024 by Brissa Del Mar
A lot of the equipment is out order. Some of the machines have been broken for months. (It looks like all the equipment is old and recycled from other gyms) This place is mostly dirty. The all gender bathroom is always a mess and often out of order.More over, employees and some managers at front desk are usually eating or snacking during working hours even when talking to or helping people out.Convinient for me but it looks very bad to just recently be remodeled.
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March 2024 by Javier Jimenez Jr.
It's a solid gym. The only problem is so many things seem to get broken n never repaired. Mostly all the cardio machines
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March 2024 by isa sangria
This gym is absolutely atrocious. Not only is it Disgusting and entirely overpopulated, they will deliberately scam you regarding memberships and payment. I have been trying to cancel my membership for two weeks now, I was told the only way to cancel my membership was to call a number they had given me. I have been calling this number for weeks, different days, different times, and yet it continues to say they are closed every time I call. I even called the gym location that I used to attend, the idiot on the phone told me I just need to try to keep calling and hope that they answer. This company is scamful, deceitful and just overall full of genuine corruption and idiots.
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February 2024 by T Reich
Have you ever felt sorry for the staff at a gym because no matter how nice they are, they're stuck working under the incompetence of corporate executives—like the EPIC failure of those who designed the newly reopenedMountain View club. The most popular area of the gym is packed solid from 5AM to 1AM, to the point of being unsafe, while areas like the personal pay-by-the-hour training room sit EMPTY! Squats racks sit empty while lines of people wait for benches and free weights. And what's up with the water fountains that NEVER work. I have a challenge for any executive at 24 Hour Fitness who is actually into fitness and training: Come spend one full week working out at this location and then honestly share your experience with us! This location was NOT well planned!I have a challenge for any executive at 24 Hour Fitness whose actually into fitness and training: Come spend one full week working out at this location and then honestly share you experience with us! This location was NOT well planned!
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February 2024 by Jordan Sagan
Ridiculously overcrowded. Equipment is broken or unavailable. Too expensive for what you get. This place is a travesty, a bad joke.
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February 2024 by Al
Tommy, nothing has changed since you last posted. Also your employees told me that there is no corporate feedback infrastructure and that they had asked you and you had confirmed that there was none and just to post on google… and now that you’ve pointed us to the corporate feedback form it kinda looks like you’re trying to shield yourself from the mismanagement of this facility, therefore the data gathering will go on:12/39 treadmills broke3 stair climbers broken50% of weights not racked in placeOne cable machine bustedFabric on curl machine torn upFabric on bench press stretched out and misfoldedOne short tempered employee giving excuses12/4 morning before work8 tread mills3 ellipticals3 stationary bikesOne hand sanitizerFree weights - all benches occupied, 50% working in pairsCable weights - 90% occupiedFree motion cable crossover - still brokenRacks - 100% occupied12/6 Morning before work1 recumbent6 elliptical6 treadCable cross over still brokenFree weights crowded with only 1 bench available and people waiting at stationsPaper towels in freeweight area empty as was hand santizer12/8 Saturday 7am not so busy, but it’s 7AM. Saturday.Same complement of broken cardio equipment. Detailed counts will continue Monday. Cable machine originally quoted is still broken.New - Cable crossover machine against the window has a really sticky adjustment pin and no longer runs smoothly. Probably someone without the hand strength wouldn’t be able to adjust it.Bench press upholstery is cracked on middle bench.End bench press near restroom is so slick I nearly slid off of it.40lb dumbbells racked near 20lb weights12/10 - Sunday 7am10 treadmill4 elliptical2 exercise bikes2 stair climbersWeight room empty at 7am Sunday12/11 6:45am8 treadmill5 elliptical2 upright bikes1 stair climberWeight room - wait lines for many machines1 bench open - it’s the one everyone chooses lastOne dude video taping12/12 Monday 6am6 tread3 elliptical1 stairWeight room was really badOne bench available - inclineAll other benches people in pairsThe one blue dumbbell bench that everyone hates is unoccupiedWeight machines 75-80% occupied with lines for most popular onesUsed paper towels all over floor at least in 4 places2 paper towel holders empty12/17 Sunday morning5 elliptical9 treadmill2 stairCable machine that was originally broken still not repaired.Bench upholstery still ripped upWeights in usual disarray12/18Same complement of broken cardioPlate based lat machine moved into odd proximity to incline press and off square with all other equipment.Raining today and so the roof is leaking in the “lobby.” The area near the curl station.12/207 orbitals8 tread1 recumbent12/29 - no appreciable change7 treadmill7 orbitalWeight room busyOnly 2 spray bottles out of 4Weights not racked wellCable machine still busted12/31No change to cardio7 orbital7 tread3 bikes1 stairCable machine still broken1/27 tread4 orbital2 stairCable still brokenWright room not too bad of a crowd, but none of the machines have been maintained.1/58 tread including one that wasn’t labeled busted5 orbital1 stair2 out of three cable machineAll benches except incline occupiedUpholstery still bad1/99 orbitals7 treadWeight room out of control busyWait was 3 people deep on the bench pressCable machines still broken1/15 - ridiculously busy this morning 7am MLK dayBroken:5 orbital10 treadAll benches occupied and someone left their gear at to claim a station.1 stair1/18 - SunnyvaleWent to Sunnyvale 24 - totally functionalNot a single broken cardio machinePretty busy in the weight room, but how is there such a night and day difference. Must be the specific manager.2/9 - Houston, TX24 hr fitness Rice Village, Houston, TxNot a single broken cardio machineGreat selection of strength stations without a wait. No ripped upholstery.
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February 2024 by Ross Yeager
Compared to most of the other super sports in the area, this one is a little bit behind, but it is generally clean and has nice equipment. The equipment, especially the cardio equipment is pretty continually at around 20-30% capacity and the batch fix them like once every 6 months. Pretty frustrating.
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February 2024 by Nicole
Got turned away by an uneducated and rude front desk person, who demanded to show proof of residency with my name on it even though I only had my ID and I am new to the area. If you are going to offer a free 3 day pass for new members, you should allow people without a local address on their ID as many new members will be new to the area. I felt like I was being screened by the TSA.
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February 2024 by Ece Polat
Very rude front desk attendant. I came to try the gym and I wasn’t let in because I am supposed to have Mountain View in my ID. Which is fine, but she was super rude about it.
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December 2023 by J Dunne
It’s open early on weekends! Lmao. That’s the best part. A lot of the gym equipment seating and rests are torn and dilapidated. City sport club is a cleaner/nicer gym.Updated 23 Dec 2023The gym was a mess at 6am today. I think if gym staff would actually clean up and walk around simple gym rules like racking your weights would be followed. It felt filthy in there
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December 2023 by Love Dove
This gym has the least desireable people here EXCLUDING EMPLOYEES. I rarely workout at this gym because every time I do, you have certain types of nasty, disgusting males who just pass gas all over the place. Raise the membership prices if you need to, it will fix that problem quick. Won't go back here totally unacceptable.
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December 2023 by Adam
My membership ended, did not renew. This is hands down the worst gym in the state, possibly the country. Missing a bunch of muscle groups machines, always busy and crowded, half the machines don't work or are out of order, the space is not maximized, they could easily add more machines. Waste of money.
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December 2023 by Nitul shah
Good equipments, and staff. Pleasant experience. Heated pool is also available.Like the energy of the trainers. Recommended for couples.Cons:Too many people during peak hoursHave to carry a personal lock, digital locks are not available.
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December 2023 by Shay Kamin Braun
Probably the most impressive 24h Fitness location in all of Silicon Valley - new equipment, clean, not busy.But for some reason they don't have Adaptive Motion elliptical trainers. Why not replace some of the regular elliptical trainers with AMTs?
