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March 2024 by Jon Claerbout
We are very pleased to have them in our neighborhood. Not only the hardware, but also the garden center.
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March 2024 by Andy Woo
Great service and offerings, even if they are a little pricy
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February 2024 by Glenn Trewitt
I've missed having a real hardware store nearby, ever since Orchard Supply Hardware closed. This is everything I loved about OSH. I'm so happy to have found it!
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February 2024 by Shawn Keene (Elskipador)
Standard ace hardware store, though on the bigger side.
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February 2024 by a t
Clean environment that's well organized and friendly staff available to help at a moments notice.Plenty of parking and wheelchair accessible too.Will return for my other needs.
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January 2024 by Richard Bixler
Finally found a hard-to-match screw in their large selection of fasteners. Whew!
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January 2024 by Frank Healey
Great customer service especially by Tim at the front.
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December 2023 by Charles Levy
Big store, everything you can expect for a hardware store and more…like the amazing frozen pies!!!Also very nice helpful people..
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December 2023 by Linda Wang
Terrible experience here today. Mayleen the cashier was the most obnoxiously rude cashier I’ve ever run into. We tried to buy two nuts and bolts, waited several minutes in line, and got to her only for her to say that she’s unable to look up the items at the register. Then she mutters “they’re not free”. what??? Lady, if we thought they were free we would have just walked out with them. So we go back to put the two nuts and bolts in a giant plastic bag (what a waste) and luckily there were two of us because we had to shout the item number and price across the aisle because half the pens were missing. Then we had to wait several minutes in line once more. All of that for $2 of nuts and bolts ? We have always chosen to drive 15 minutes to the E Palo Alto Home Depot for our hardware needs. Ace is just down the road from us, but I still would never go back again.
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December 2023 by Aaryan's
The staff here are very knowledgeable to answer your questions. They are polite and always smiling.
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December 2023 by Melissa Chapman
Terrible experience here today. Mayleen the cashier was the most obnoxiously rude cashier I’ve ever run into. We tried to buy two nuts and bolts, waited several minutes in line, and got to her only for her to say that she’s unable to look up the items at the register. Then she mutters “they’re not free”. what??? Lady, if we thought they were free we would have just walked out with them. So we go back to put the two nuts and bolts in a giant plastic bag (what a waste) and luckily there were two of us because we had to shout the item number and price across the aisle because half the pens were missing. Then we had to wait several minutes in line once more. All of that for $2 of nuts and bolts ? We have always chosen to drive 15 minutes to the E Palo Alto Home Depot for our hardware needs. Ace is just down the road from us, but I still would never go back again.
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November 2023 by Kevin Goodman
They had all the stuff I needed, and the staff was very friendly and able to help me find what I needed.
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November 2023 by billfish
I was looking for a outdoor storage shed. Called with their SKU in hand. The woman handling the phone expertly checked on inventory, it said they had 3, she put me on a brief hold to contact an associate and physically check that it was in stock, also took my name and set the unit aside. She told me to visit the customer service desk on the way into the store. I did just that, paid, went around back to load. Box was larger than my Subaru wagon, the men loading promptly asked if was OK to open the box and load the individual pieces. Bingo, off and running. Everyone I encountered at this store was beyond helpful, I wish our home was just around the corner, not 40 minutes away....Thanks for such a splendid experience
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November 2023 by Steve Wood
Ace has an App to pull up rewards but the store does not have WiFI and the cellular reception is very poor. I asked the manager what are you suppose to do and she said you should pull up the app before you go to the store. I asked if I bought the item now and came back when the app pulled the reward coupon can you make the adjustment. she said it's a real hassle to do it that way. Knowing that I had a $10 credit coupon I had to leave
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November 2023 by Chuck F
Knowledgeable staff with smiles. Helped me locate exactly what I needed and showed me how to make it work. In and out in less than 10 minutes. Lots of parking.
