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October 2023 by Bill P.
Please be careful !!! This location did a very reckless job on my vehicle. Not only this place has a very horrible customer service but the people here just don't care about the safety of their customer's vehicles. Did a rebalance and rotation here, I noticed my center cap was missing. To make things worse they didn't tighten 2 of lug nuts on my wheels. I can literally unscrew the lug nuts with my hands. I would not recommend this place to anyone. I would recommend to double check their work if anyone wants to come here !
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October 2023 by Jaderex N.
As far as the price for tires its great, but the installation is something everyone that goes to any America's Tire need to worry about and this is an honest review i gave the guy a second chance to change my mind that he just made a mistake but he's just a Complete Idiot. First installation he did he put two sets of different measurements of tires with 3 having the right psi and 1 have 2 psi over. Called and went back to get everything changed to fix the issue told the guy it happens we have those days, triple checked that he put the right tires for all wheels and it was good but the psi for all tires were a mess 1 was 39psi another was 37.5 psi the other was 38psi and the last was 36.5psi and to put cherry on top of it this guy lost one of my valve cover and its a completely different color instead of grey its black. I dont even know if this guy balanced my wheels correctly and if he did even applied any adhesive to keep it intact. To everyone that goes here cuz the price is right triple check your tire measurements for all four wheels and psi also cuz i had a bad experience just like 4years ago when they scrapped the living hell out of all my 4 wheels when it was brand new.
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October 2023 by David T.
This location used to be great but they are so busy, the customer service has gone downhill. Appts take longer than expected, walk in, dont even bother. And because they are so busy the customer service is non existent. Rude and cocky.Added after America's Tire response: this has been a consistent pattern that has lasted for a while. I can elaborate but plenty of other reviews say the same. Why hasn't anything been done to improve the situation? In fact the same exact person has been called out more than once. Sounds like there are ways to fix this.
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September 2023 by Chan P.
Replaced tires. Compared to Costco with $100 instant savings, this one was comparable price with new account savings for 4 Michelin tires. It was about $1200 in my including taxes and fees. Booked for 4:30 pm slot. It took about 40 min for tire replacement. It was fast service but later found that tire valve caps were loose and were not closed completely.
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September 2023 by Tarun S.
Went there with a working TPS sensor, came back with a broken TPS sensor.Very suspicious.
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September 2023 by JC Lin
Not entirely honest with customersI need to replace all 4 tires with my Prius and checked Costco web site for Michelin - Defender T + H. I called America's tire and asked if they can match Costco price. Macro told me that they will match Cost co price so I wake up early and arrived 10 minutes before the store open. There were about 7 people already lined up.The service representatives are professional and I showed him Costco price on my Costco app but the final price he came up was about $100 over Costco price. Asked why, he said because they charge installation and some service fees while Costco doesn't.I wasted 2 hours this morning because America's tire didn't tell me the truth which is they won't match with Costco tire price. They can be honest to save everybody time.
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August 2023 by Charles M.
Pretty bad customer service and attitudes. If you like wasting time and not being acknowledged highly suggest this location. Wait in line and then get cut, without service rep's saying a word! Awesome. Ask for Marco or Nick.
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August 2023 by Dennis Hui
Honest, courteous, and quick (especially when you have an appointment). I got some black road-patching stuff from city road maintence on my tires, making my ride extremely noisy and rocky. They helped me clean them almost all up after tire rotation and balancing with no charge. Much appreciated. I plan to continue to purchase the tires of all my vehicles there because of their excellent services.
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August 2023 by Ike Shin
This tire shop offers efficient and courteous service. Marco R. was exceptionally helpful, suggesting optimal options for my van. I left with a new tire in just 50 minutes.
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August 2023 by Katrina Wong, PT, DPT
Great! These people here are very honest and quick! Always book an appointment - takes about 1 hour to get your tires redone. They give you options for different quality and priced tires. Alex helped me check in, offer tire recommendations. Ryan helped give me my car keys! Thank you! Will come back here again!
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August 2023 by J C
It has been almost ten years and 5 or 6 cars now that I have been loyal to this location of AT. All time tire shop with no questions or competition locally or regionally. Top top quality tires, you need it rare - they can get it, super competitive pricing, and an overall consistently painless experience. The team here makes it look fun and take care of business like pro pros.
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August 2023 by Brett Witteck
Fairly quick service. Checked my busted tire, we got it replaced quickly. Explained the costs and everything. Good people
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July 2023 by Janine B.
I had just traveled over 400 miles and my tire kept going flat. I took my car to American Tires on El Camino Reel in Mountain View. These guys were awesome! Professional, and fast with the service. They were able to repair tire free of charge. I will definitely recommend this place to everyone in need of tire services.
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July 2023 by shantanu shende
Legendary. Went in with a flat tire. Fixed for FREE. Extremely friendly staff. quick service
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June 2023 by Claudia Ramirez
Came in,I did not have an appointment. I stood in line, @0815 reported my issue, staff offered options, boom let's do this. I was out of there by 0944 with 4 brand new tires!!!! Even though the power went out!!!