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January 2024 by Sneha Radha Krishna
We had the worst experience with Banfield. Our pet has had a wellness plan with Banfield for over 3 years now. But this branch gave us and our pet a very hard time. The staff misinformed about our appointment and set incorrect expectations. There was no ownership or follow up. I wouldn't recommend this Banfield location whatsoever!
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December 2023 by Ms Blu
Very pet & people friendly and helpful. My kitty Princess has asthma. I phoned many vets to get her help and I could not get her an appointment or meds. I phoned Banfield and they took her in. The visit was very affordable.
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November 2023 by Bobbi K
Very pet & people friendly and helpful. My kitty Princess has asthma. I phoned many vets to get her help and I could not get her an appointment or meds. I phoned Banfield and they took her in. The visit was very affordable.
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November 2023 by Edith Lambert
Compassion and empathy are paramount here. The staff spend quality time with the pet owner.
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August 2023 by John Castellano
Front staff ?
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March 2023 by chloe wang
I love the people here. They are so friendly with you and your pet. I trust them to take care of my pet.
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March 2023 by jason collins
Absolute worst service in the history of the world. Banfield in general is a good option but this particular location is garbage. If you want your pet to be safe stay far away.
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March 2023 by larry wells
Treated my older little dog very nicely. Good reports.
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December 2022 by aaggrim sabharwal
They charge for things that they should not and teeth cleaning appointment is a mystery
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June 2022 by Dagmar Paul
Very accommodating-my dog had a cough and they were able to squeeze me in same day. Very friendly staff, knowledgeable and my dog received exactly what he needed and is all better now. I’ll definitely go back to this Banfield location.
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May 2022 by Ayesha Z
The vets and staff are always great but I’m frustrated by how long it takes to get an appointment (usually 3-5 weeks out) and that they still are not doing in room appointments 2 years into the pandemic.
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November 2021 by Shiiri R.
I am glad the banfield hospital in mountain view is closing in December. They killed many pets there and severely injured many pets.They injured both my pets and blamed it on my pets. They had a responsibility while my pets were in their care. My new pet was nervous so I asked the front desk to make sure to put on a leash on her before taking her out of the carrier so she wont try to run and she did run and when I picked her up her paws had deep cuts and my other pet had the same type of injuty on her paws. I spoke to the management and even called their corporate office showed them pictures of the injuries and banfield failed to take any blame or accountability. They dont deny the injuries but denied it was done by their staff which I don't believe someone in there had a bad day and took it out on my pets. I never got an apology nor any kind of remorse. They have many complaints my concern is why is being ignored. The good is is that banfield is gone from there no pets will suffer anymore after December 2021. Its the most horrible place I ever been to poor customer and very unprofessional staff April, Dr. Gross all lof them and the corporate office ignored all complaints.
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November 2021 by Johanna Kimura
I usually go to Banfield in San Carlos but wasn’t able to get a spot so took my 15 year old Chihuahua to the Mountain View location. The staff at Mountain View was very kind and gentle with my geriatric pup and even asked about the best way she liked to be handled. Pro tips: During Covid they’re only doing drop off appointments, but the staff was very flexible with pickup times. This particular location is also moving early 2022 to a building outside of a Petsmart.
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September 2021 by Paula Stundtner
They've been great with Jack! Tomorrow he goes for his comprehensive physical.. fingers crossed up as well ?
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August 2021 by Miguel zamudio lopez
They charge aloat money for dog visit they should help the community